Administrative Assistant Customer Service

KARREN PRATT

Karren Pratt LinkedIn ***********@*****.*** 847-***-****

SUMMARY

Manage daily operations of administrative support, exceptional customer service, and interpersonal skills to assist executives and organizations in achieving their missions. A highly skilled administrative professional with over twenty years’ experience in diverse office environments. A Coordinator that is an enthusiastic self-starter with strong communication skills who values the team and business objectives. PROFESSIONAL EXPERIENCE

Kelly Services North Chicago, IL

Administrative Assistant

• Managed calendar for VP, SC Global Distribution and Central Service, scheduled meetings, ordered food for meetings.

• Planned, scheduled, and booked travel for VP, managed itineraries, and expedited expense reports within Concur.

• Took meeting minutes for meetings and transcribed notes from recorded meetings.

• Updated and maintained organizational charts.

• Created and updated Power Point presentations.

• Started and maintained files.

• Ordered projects to be completed by the copy center.

• Compiled photos for the yearly Yearbook.

Experis/Manpower Lake Forest, IL

Executive Administrative Assistant (Contractor for Abbott Laboratories), Nov 2022 – Nov 2023

• Managed calendars for 2 DVP’s in ADD, Core Dx for Supply Chain and Technical Operations and Innovations.

• Planned, scheduled, and booked travel for team members and expedited expense reports within Concur.

• Backup for team members when out of the office to manage phones and calendars.

• Ordered supplies for team members when needed and keep up stock in copy room.

• Managed getting signatures for expenses as needed.

• Entered PO’s into Ariba.

Signode, Glenview, IL

Office Coordinator, March 2021 – October 2022

• Performed general administrative duties in support of the Supply Chain leadership team.

• Scheduled team meetings, including coordinating and confirming attendance, arranging all logistics, and arranging for equipment / supplies / refreshments.

• Planned, scheduled, and booked travel for team members and expedite expense reports within Concur.

• Management of team space, including moves and reconfigurations of workspaces. KARREN PRATT

Karren Pratt LinkedIn ***********@*****.*** 847-***-****

• Supported leadership on a variety of activities requiring a high level of discretion (e.g. dealing with confidential and/or proprietary client and employee information).

• Designed, planned, and executed organized team building events.

• Prepared presentation and meeting material through leveraging all MS Office applications.

• Published the monthly dashboard/scorecard illustrating the performance of each department.

• Supported the transition of headquarters by planning and executing the on-boarding activities. Manpower, Gurnee, IL

Production Specialist (Contractor for Abbott Laboratories) Sept 2020 - Mar 2021

• Production line of all five steps to create, seal, then box pouches for rapid COVID-19 test Randstad, Chicago, IL

Executive Administrative Assistant (Contractor for Sound Physicians) Jan - May 2020

• Supported the VP of Advisory Services and Advisory Services team

• Managed daily Meetings update for VP including inside and outside customers

• Maintained monthly reports for Account Executives ATR International, Minneapolis, MN

Administrative Assistant (Contractor for AbbVie, Mettawa, IL), Nov 2018 – Dec 2019

• Supported and managed schedules for the Senior Director, Global Market Analytics and Business Intelligence, the Director of Global Analytics, and team.

• Scheduled meetings, booked rooms and food for meetings, booked travel.

• Managed expense reports for four team members (using Concur).

• Assisted with monthly MABI meetings for the year.

• Covered other desks for the STAR Program as needed. Sysmex Inostics, Mundelein, IL

Executive Administrative Assistant, June 2016 – April 2018

• Worked directly for the Commercial Marketing team throughout the day and on reasonable call after hours when necessary, assisting with business and/or personal matters.

• Managed calendars including appointments, meetings, conferences, travel arrangements and expense reports (using Concur).

• Managed executive team projects and assist with interactions with staff.

• Assisted in developing, managing, and enforcing company policies and procedures, including job descriptions, organization charts, reporting, record keeping, new hire on-boarding, and filing. ICD Publications, Lincolnshire, IL

Administrative Assistant, Feb 2016 – June 2016

• Coordinated trade show arrangements and workers.

• Prepared letters, memos, and other documents and correspondence for senior management.

• Operated standard office equipment (printers, copiers, phone systems, fax machine and postage KARREN PRATT

Karren Pratt LinkedIn ***********@*****.*** 847-***-**** machine).

Crate&Barrel, Northbrook, IL

Administrative Assistant, VP Architecture, Nov 2013 – Feb 2015

• Scheduled meetings, found conference rooms, distributed mail, made travel arrangements and expedited expense reports (using Concur).

• Answered Real Estate calls, emails, and routed them to an outside broker.

• Ran reports for projects and payroll in Journyx. Kraft Foods/Mondelēz, Northfield, IL

Senior Administrator, Compliance and Integrity, Legal, Oct 2007 – Oct 2012

• Tracked, scheduled, and set out Records Management policy for employees to get signed up for Iron Mountain Connect within SharePoint.

• Project Management of new intranet and past employee records.

• Helped develop and manage the Kraft Foods/Mondelēz Policy Center using SharePoint.

• Assisted in data entry of personnel files to expedite Morton Grove move.

• Assisted in covering Executive Vice President’s offices as needed within Corporate and Legal Affairs.

Lake County Sheriff Department, Waukegan, IL

Corrections Officer, Jan 2005 – May 2007

• Maintained a daily log of inmate’s movements inside and outside of the general housing units.

• Transported inmates to and from various locations (i.e. school, court, etc.).

• Provided information on inmates to outside agencies.

• Forwarded paperwork to the courts and outside agencies. EDUCATION/CONTINUOUS LEARNING

• College of Lake County, Grayslake, IL: AA, Criminal Justice (1 class short of degree)

• Proficiencies: SharePoint, Concur, MS Office (Word, Excel, PowerPoint, Outlook, OneNote, Project, and Teams), 8x8 Phone System, and Microsoft Dynamics AX.

• 2009 - Meeting and Event Planning certification.

• Volunteer - Bethany Church, PADS, Westlake Christian Academy, Village Church of Gurnee.

• Entrepreneur - Launched Karren's Cookies - December 2012

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