Customer Service Representative
Resume:
NATALIA OJOE
*** ***** ******, *** ****, Trinidad And Tobago
1-868-***-**** - *****************@*****.***
PROFESSIONAL SUMMARY
Motivated to contribute to the growth and success of a progressive organization by leveraging strong interpersonal skills and commitment to excellence. SKILLS
Leadership
Management
Organization
Problem solving
Teamwork
Time management
Active listening
Attention to detail
Computer Literacy
WORK HISTORY
08/2022 to Current Hostess
The Brix Autograph Collection Hotel
Assist with meeting, greeting, and seating restaurant guests Provide an enjoyable experience by ensuring that customers have everything they need
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Enhanced customer experiences by efficiently managing reservations and seating arrangements.
Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
07/2020 to 11/2021 Customer Service Associate
Iqor Trinidad
To collect a customer's name, address, phone number, or other information to verify her identity or account
You may also collect information to set up information about a new customer and provide her with pricing, product, shipment and distribution information. 09/2018 to 02/2019 Waitress / Room Service Attendant Radisson Hotel Trinidad
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Streamlined order accuracy by effectively communicating with kitchen staff. Stock service stations and dining areas with food or supplies 09/2018 to 11/2018 Part Time Banquet Server
HYATT Regency Trinidad
Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience. Clean up venue after events and assist with inventory and food storage 01/2015 to 11/2018 Store Supervisor
Prestige Holdings Limited
I was generally responsible for managing Of staff and providing direction This includes assigning tasks, delegating responsibilities, and setting goals for employees
You're also responsible for monitoring the work done by your team members to ensure it meets company standards and customer expectations. 07/2013 to 01/2015 Customer Service Representative Prestige Holdings Limited
As a Customer Service Representative, my Duties Were with clients who have complaints, orders, or require information about products/services purchased from the organization
They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. EDUCATION
Computer Literacy
KIV Accounting School
07/2020 Certificate
Emergency Training Institute Of Trinidad And Tobago Emergency Medical Technician
07/2012 Caribbean Secondary Examination Certificate Bishops Centenary College
English A
Food And Nutrition
Social Studies
Biology
ADDITIONAL INFORMATION
I currently possess CPR And Basic Life Support certification that qualifies me to perform a life-saving procedure on someone who can not breathe on their own due to a near drowning incident, suffocation, or cardiac event. PERSONAL INFORMATION
Date of Birth: 12/27/95
Gender: Female
Nationality: Trinidadian
REFERENCES
Alborne Williams
Police Constable
St. Joseph Police Station
***************@*****.***
Jered Salvary
Attorney at Law
********@*****.***
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