Microsoft Office Desktop Support

Somnuk Soompholphakdy

** ****** **, ******, ************* 01852

978-***-**** LinkedIn Profile

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SUMMARY

Working Experience with HP, DELL, and Lenovo Systems; Experience with PC Desktops/Laptops/AIO, Printers, Hubs, Switches, Routers, and Server; Experience Windows XP Through Windows 11 Operating Systems; Microsoft Office 7 Through Office 2021; Experience with troubleshooting and install of PC Desktop/Laptop Hardware/Software; Experience as Network Manager with strong network administration background; Thoroughly familiar with Microsoft network environments; Proficient in troubleshooting and maintaining all network systems; Researching and evaluating software related to a network system and setting up PC/MAC/Linux workstations; A hard worker, reliable, dependable, and a good team player: Knowledge of SCCM/ServiceNow; CCNA candidates

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•Maintains, analyses, troubleshoots, and repairs computer systems, hardware, and peripherals.

•Documents, maintains, upgrades, or replaces software systems.

•Supports and maintains user account information including rights, security, and systems groups.

•Install, upgrade, support, and troubleshoot Windows 7, 10, 11, and Microsoft Office, Apple.

•Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.

•Execute IMAC and Break-fix activities within SLAs and as per customer satisfaction.

•Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.

•Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.

•Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers (PC), notebooks, or any other equipment with authorized network access.

•Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team.

•Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

•Works with vendor support contacts to resolve technical issues within the desktop environment.

•Escalate issues and involve experts wherever required to resolve issues as quickly as possible.

•Routine or as a requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.

•Escalate issues and involve experts wherever required to resolve issues as quickly as possible.

SKILLS

•Operating Systems: Windows XP Through Windows 11

•Operating System Server: Windows 2003 Server Through Windows 2019 Server

•Domain administration: ADS, DNS, DHCP, NAT, RAS, IIS, ISA

•Virtualization: Hyper-V, VMWare, Virtual Box

•Installation and Hardware Troubleshooting: HP/Dell, PC Desktop/Laptop & High-End Server

•Programming Language and Database: Python, C, C++, C#, Java, Visual Basic, Access, SQL, XML, Script, Batch

•Network Protocols: TCP/IP, HTTP, FTP, TFTP, SMTP, POP3/IMAP, LDAP

•Connectivity: Ethernet, Fast Ethernet, DSL, T1, Wi-Fi, Remote Desktop, VPN

•Hardware: PC Desktop/Laptop, Servers, Routers, Switches, Hubs, Printers

•Media: Twisted pair, Fiber, Coaxial, HP Jet Direct, AXIS Print Server

•Troubleshooting: LAN/WAN and Internet connectivity issues

•Troubleshooting Tools: Network Monitor, Performance Monitor, Ping, Trace, Debug

•Desktop And Laptop

•All Windows 7 Through Windows 11 and MAC OS; All Microsoft Office 2007 Through Microsoft Office 2021

EXPERIENCE

Integration International Inc., www.i3intl.com September 2022 – Present Client

APTIV, Boston, Massachusetts September 2022 – March 2023

IT-Service Specialist

•Maintains, analyses troubleshoot, and repairs computer systems, hardware, and peripherals.

•Perform general preventative maintenance tasks on computers, laptops, printers, unauthorized peripheral equipment, etc.

•Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team to set up the desktop, monitor docking station installations, and do desktop jack testing.

APTIV Automation Project

•Monitor, Arm for dual monitor, Docking Station, Ethernet Cable, Patch Cable, USB Cable, Web Cam, headphones with mic, and Speaker.

•Involved in the daily delivery of ServiceDesk Services to users and played a key role in securing high satisfaction of local/regional users.

•Installing the dual PC setup (approx. 700 Computers with 2 monitors PC).

•Set up 350 dual monitor stands, a user sitting map, patch ethernet cable to switch in the network room, patch LAN cable from a wall jack to a desk, set monitor, webcam, speaker, and headphones to the docking station, and then last of the last is cable management.

•We have built the project from the beginning to the completion. Post-install: Follow up with techs after completing installs to gather lessons learned to improve the installation process onsite.

FedEx Supply Chain, Lebanon, Tennessee April 2016 - May 2022 Computer Technician

•Perform tearing down and replacing parts in systems troubleshooting, diagnose, and determine the most cost-effective course to repair hardware and software issues for a wide range of Tablets, Notebooks, Desktops, and Servers depending on which Line of Business that is assigned.

•Responsible for 5S, maintaining a clean, neat, and orderly work area. Accurately document repair actions in the appropriate database, software tool, tracking log, etc.

•Perform minor part removal or replacement on the product. Load/unload and run units inside an automated “etching” machine, to apply custom logos on the product.

•Performs cosmetic repairs on Notebooks, Desktops, and LFF systems.

Alorica Computer Inc., La Vergne, Tennessee May 2011 - April 2016

IT Support/Specialist

•Programmed Test Images to diagnose defective issues on HP computer products; performed diagnostics & troubleshooting computer hardware, and software and ensured that the created images' quality standards were met and achieved.

•Launched Test Images onto the Production Lines Network for downloading by the Incoming Inspection Department for product pretesting diagnostic and for the Repair Department to perform repair diagnostic; Monitored and maintained automated backup, updated Master Servers and customer Image Server ensuring efficient disk space; supported & Administered Customer Master Image Servers, Laptops & Desktops, Network Printers, remote access and Network services and performed daily users supports.

EDUCATION

Wentworth Institute of Technology, Boston, Massachusetts, 1996

Bachelor of Science, Computer Science

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