Customer Service Advocate
Resume:
Ellaine Santos
TELETECH DOORDASH
SEP **** - JUN 2022
DASHER SUPPORT
Assisting drivers
Handle inbound and outbound dasher calls,
providing prompt and courteous assistance
to address inquiries, concerns, and issues.
CONCENTRIX RETAIL ACCOUNT
DEC 2019 - APR 2020
Customer Service Advocate
Assist customers with product selection,
order placement, returns, exchanges.
CUSTOMER SERVICE SPECIALIST
ABOUT ME
A highly motivated and dedicated
individual seeking an opportunity to
serve as an effective virtual
assistant. Possesses the ability to
prioritize tasks efficiently, manage
multiple responsibilities
simultaneously, and maintain a high
level of accuracy in all areas of work.
Committed to providing excellent
organizational support, ensuring
smooth operations, and contributing
to the success of the team or
organization. With a strong attention
to detail and a proactive approach, I
am eager to bring my skills to a
dynamic virtual assistant role where
I can add value and support long-
term goals.
WORK EXPERIENCE
OPTUM GLOBAL SOLUTIONS
SEP 2022 - MAR 2024
PROVIDER SERVICE ADVOCATE
Answer incoming calls from healthcare
providers and determine the type of
assistance needed, such as benefit eligibility,
billing, payments, treatment authorizations,
or explanation of benefits.
Resolve issues on the first call by navigating
complex computer systems to identify the
issue's status and provide the appropriate
response to the caller.
Provide information and answer questions
positively to build strong relationships with
providers and their staff.
****************@*****.***
Alabang, Muntinlupa City
CONTACT
LANGUAGES
English
EDUCATION
STI COLLEGE ALABANG
BUSINESS ADMINISTRATION
2010-2012
MEDSPECIALIZED
APR 2024 - SEP 2024
VIRTUAL MEDICAL ASSISTANT
Managing patient appointments, confirming
schedules, and rescheduling as needed.
Patient communication: Responding to
phone calls, or voice mails from patients,
including providing appointment reminders
and general inquiries.
Data entry: Inputting patient information
into electronic health records (EHR),
managing patient files, and updating medical
databases.
Contact this candidate