Assistant Manager Customer Service
Resume:
Chartwell, Bridgewater, MA */**** to */****
Food Service Worker
Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables. Carries pans, and trays of food to and from work stations, stove and refrigerator in accordance with safety standards. Cleans work areas, equipment and utensils. Serves customers in a friendly, efficient manner following outlined steps of service. Ensures compliance with company service standards and cash control procedures. Assures compliance with all sanitation and safety requirements. Stand in as a Lead cook, and perform Lead cooks duties, when the Lead cook is out. Performs other duties as assigned. Multiplan, Inc., Waltham, MA 2/2008 to 12/2012
Data Coordinator
Identify missing elements and send to callback team to retrieve what is needed. Ensure that all state, NCQA, URAC rules are followed while prescreening. Handle processing of State Transfers, Multiple State providers as well as Hospital-Based Practitioner screening; contract review for additional contract source requests. Ensure compliance with HIPAA regulations and requirements.
Safety-Kleen Systems, Inc., Canton, MA 4/2005 to 12/2007 Administrative Assistant
Answered, screened and transferred inbound phone calls. Prepared documents via word-processing and clerical support. Performed general administrative duties including filing and maintaining electronic and hard copy data. Handled all requests for information and data. Resolved all administrative problems and inquiries. Provided office support services so as to make sure efficiency.
Foot Locker, Inc., Braintree, MA 10/2002 to 3/2005 Assistant Manager
Provided quality customer service as the store assistant manager. Tallied up the nightly cash registers, prepared the proper documentation and closed the store. Assisted customers' with their retail purchases. Provided customer service representation; handled customer complaints, refunds and exchanges. Trained and mentored newly hired employees. Promoted from cashier to lead cashier after one month, promptly promoted to assistant manager. Massachusetts Port Authority, East Boston, MA 10/1998 to 10/2001 Research Assistant, Receptionist, Legal Clerk
Maintained company’s complex online and hard copy filing system. Answered, screened and transferred inbound phone calls. Provided word-processing and clerical support. Performed all secretarial and administrative support duties. Provided all office support services so as to make sure efficiency. EDUCATION AND SKILLS
Associate of Science, Administrative Information Management, Bunker Hill Community College, Boston, MA Working knowledge of IBM Compatible Computers using Microsoft Office (Word, Access, Excel, and PowerPoint), Online Research, Lotus 1-2-3, Adobe PageMaker, Keyboarding speed: 30 WPM, Fluent in Cape Verdean Creole.
DILCE LAWSON
***********@*****.***
CAREER OBJECTIVE
Highly motivated professional with keen knowledge of administrative practices and procedures. Excellent communications, organization and multitasking abilities. Strong interpersonal skills. A true self-starter who thrives in a collaborative environment. Energetic and positive with the ability to learn new tasks quickly and accurately. Proficient computer skills and in-depth knowledge of MS Office Suite. Seeking a position where my experience and skills will add value to a company that rewards hard work and dedication. RELEVANT EXPERIENCE
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