Customer Service Data Entry
Resume:
KA VANG
PROFILE
Casino Rewards Club
Supervisor. .
Food & Beverage
Supervisor and
Customer Service
providing and catering
services to customers
and VIPs, maintaining
stock and assets, work
and collaborate with
staff, hosts, and
restaurants to ensure
high quality of service
is provided to
customers 24/7.
CONTACT
PHONE:
Email:
*********@*****.***
ACTIVITIES AND
INTERESTS
Hiking
Biking
Swimming
Volunteer Work
Travel
Cooking
WORK EXPERIENCE
CACHE CLUB REWARD SUPERVISOR
CACHE CREEK CASINO- BROOKS -16 CA
December 2022- Present
The Cache Creek Rewards Supervisor will provide leadership and support to all the Player's Club Representatives Responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program. Ensured comps and prize redemptions are issued in accordance with Cache Creek Casino's guidelines with the proper controls, auditing, surveillance, and coordination in place. Maintained customer information assuring the highest standards of data entry. Included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Maintained staff schedule to optimize service levels and maintain fiscal responsibility. Ensured that all scheduling deadlines are met on a weekly basis. Ensured compliance with State, gaming and Tribal laws.Filed paperwork and inputting information onto spreadsheets in Excel.Tracked player's activity and developed reports from SDS (Slot Data System) and CMP
(Casino Market Place) to develop players' reward and marketing strategy.Maintained inventory of supplies, reviewed payroll and budgets and set goals and objectives of the department.. FOOD & BEVERAGE SUPERVISOR
RED HAWK CASINO - ELDORADO HILLS, CA
July 2022 – November 2022
Supervising Food & Beverage staff. Improve staff performance through meetings and training, attentive to details and empathic to customers, able to resolve conflicts and issues. Perform orders and inventory of food stock collaborate with casino hosts, restaurant staff, and management to ensure services are available and operating 24/7. Assist with other duties when short staff, able to multi-task efficiently and excel under high pressure and pace environment. Resolve guests’ conflicts in a courteous professional matter, settling disputes, perform administrative tasks including invoicing, requests, responding to email and answering phones. SHIFT MONITOR ON-CALL
VOLUNTEER OF AMERICA – SACRAMENTO, CA
July 2021 – June 2022
Assuring quality of service to all program participants. Working with mothers with children struggling with addiction and homelessness. Support participants in their journey through substance use disorder treatment and early recovery efforts, and reunification of the family system. Work with Participants to ensure they understand the program requirements, rules, and regulations. Monitor and screen resident’s medication usage and required urinalysis for testing. Coordinate meal preparation service, bed/sleeping, showers, laundry schedules and routines for clients. Support case manager and program director by implementing plans to assist client ins pursuing housing, education, and employment. Monitor and maintain inventory of program equipment and supplies. Communicate and collaborate with other service providers from County/State/City representatives as necessary.
EMPLOYMENT SERVICE SPECIALIST
ASIAN RESOURCES, INC
September 2020 – February 2022
Working hands-on in aiding client needs for accessing training and work experience. This includes assisting with building resumes and using computer software and applications to look and apply for employment. Assist clients with job placement goals. Contact potential employers to develop job positions for enrolled clients. Work with outside services and partners to develop employability plans for clients. Help with resources for housing, Covid-19 testing, food. Work with county and state and EDD service representatives to assess client needs and services. EDUCATION
Cordova High School
Consumnes River College
KEY SKILLS AND CHARACTERISTICS
● Casino Gaming License
● Serve Safe Certified for food and beverage
● Possess CPR certificate
● Proficient in Microsoft Windows and Microsoft Office Suite of applications
● Hardworking, Attentive, Professional, Fast learner, organized
Contact this candidate