Fraud Analyst Financial Services

**** *. ***** ***, ********, US, ***** •

***********@*****.*** • 602-***-****

KIMBERLY NIEMAN

Fraud Analyst

PROFESSIONAL SUMMARY

Fraud Analyst with over 25 years of extensive expertise in financial services, excelling in fraud detection and prevention. Demonstrates a strong proficiency in team leadership, compliance, and operational management, consistently enhancing anti- fraud processes and tools. Known for safeguarding client data and driving efficiency, while maintaining superior audit standards and fostering a collaborative work environment.

EMPLOYMENT HISTORY

FRAUD ANALYST Dec 2021 - Present

Zions Bancorporation, N.A.

• Responsible for monitoring bank accounts, accounting paperwork, and financial transactions.

• Analyze data to identify any fraudulent and suspicious activities within the organization including all Zions Bancorporation, N.A. affiliates.

• Keep the confidentiality of any collected information, resolve customers' problems, and maintain fraud analysis models to enhance the effectiveness and efficiency of company systems.

• Provide recommendations for anti-fraud processes and tools to improve fraud detection and prevention within branches. RETAIL OPERATIONS SUPERVISOR May 2012 - Dec 2021

National Bank of Arizona Phoenix, Arizona 85012

• Responsible for running an operationally smooth branch while assisting the branch in growing deposits, loans, and maintaining a profitable cost center.

• Maintain a branch and train all aspects of operations, sales, regulations and product knowledge while assisting other Retails operation Specialists/Supervisors at different cost centers with operational needs.

• Provide a strong dedication to the retention of current customers, with a high concentration on all aspects of client relationships.

• Provide excellent sales assistance and referrals to partners within the bank.

• Goal orientated, strong communication skills, ability to lead and motivate teams with a positive message.

• Human resource aspects include interviewing, hiring, terminations, reviews, counseling notices, and promoting employee awareness for bank accountability standards.

• Ensured the branch received Superior Audit ratings for the past 3 years. BRANCH SERVICE MANAGER II Mar 2007 - May 2012

Vectra Bank Colorado Wheat Ridge, Colorado 80033

• Responsible for running an operationally smooth branch while growing deposits, loans, and maintaining a profitable cost center.

• Maintain a branch and train all aspects of operations, sales, regulations and product knowledge.

• Goal orientated, strong communication skills, ability to lead and motivate teams with a positive message to ensure sales goals are met and/or exceeded.

• Human resource aspects include interviewing, hiring, terminations, reviews, counseling notices, and promoting employee awareness for bank accountability standards.

• Ensured the branch received satisfactory audits yearly. FINANCIAL SERVICE REPRESENTATIVE II Nov 2005 - Mar 2007 Vectra Bank Colorado Wheat Ridge, Colorado 80033

• Responsibilities included running teller transactions as well as being vault/ATM custodian, opening of new accounts, and maintenance of accounts while cross selling bank products to enhance customer relationships to the bank.

• Other duties included assisting and training of employees in understanding and fulfilling job descriptions for their career advancement by closely following employer guidelines and regulations.

• Able to assist as branch buddy at National Bank of Arizona during computer program conversion which was an excellent growing experience for me.

FINANCIAL SERVICE REPRESENTATIVE I Sep 2003 - Nov 2005 Vectra Bank Colorado Wheat Ridge, Colorado 80033

• Responsibilities included running teller transactions as well as being vault/ATM custodian, opening of new accounts, and maintenance of accounts while cross selling bank products to enhance customer relationships to the bank.

• Other duties included assisting and training of employees in understanding and fulfilling job descriptions for their career advancement by closely following employer guidelines and regulations. TELLER Mar 1999 - Sep 2003

Vectra Bank Colorado Wheat Ridge, Colorado 80033

• Managed day to day teller duties by accurately and efficiently processing routine transactions for bank customers while providing superior customer service by answering and referring bank products and services to the appropriate personnel.

• Was teller mentor/market champion responsible for training branch staff on everyday teller duties. EDUCATION

1993

Deer Valley High School

SKILLS

Fraud Analysis (Expert), Operational Management, Compliance, Customer Service, Team Leadership, Sales, Training, Auditing, Financial Services, Account Management.

LANGUAGES

English (Native).

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