Customer Service Front Desk

Jacqueline Moran

***** ********* **. ***.*** Lanham, MD 20706 202-***-**** *****************@*****.***

1Education

1.1High school Diploma 06/2017 Bladensburg High School

1.2 College 08/24/2020 Prince George's Community College

2Skills & Abilities

2.1Skills

·Problem Solving.

·Adaptability.

·Collaboration.

·Strong Work Ethic.

·Time Management.

·Critical Thinking.

·Self-Confidence.

·Handling Pressure

·Motivational

·Team Worker

·Fast learner

·HARD WORKER

2.2Communication

Excellent in presenting and communicating complex ideas clearly.

Friendly and open-minded; committed to client satisfaction.

2.3Leadership

Skilled in delegating tasks and motivating team players to achieve best goals.

Able to build and lead creative teams that develop pioneering products.

·

3Experience

3.1Cashier Chipotle Mexican Grill 10201 Martin Luther King Jr Hwy, Bowie, MD 20720 From 06/2014-07/2017 Phone Number: 301-***-****

At Chipotle our goal was to provide great customer service and always make sure the customer is fully satisfied. I was cashier and worker on the line serving customers their food. As cashier I was responsible for:

·Professionally processed customer cash, debit and credit transactions for product sold, handle approximately $1500 daily and bagging up the food for the customers.

·Maintained awareness of all promotions and advertisements while implementing company marketing strategies.

·Balance a cash drawer at the beginning and end of each shift.

·Took care of customers’ needs in a responsible timely manner and enhanced multi-tasking skills from a high placed position when under pressure.

3.2 Server and Cashier L & M International Inc. 7929 Liberty Rd, Windsor Mill, MD

21244 From: 05/10/2015- 07/15/2018 Phone Number: 410-***-****

Provide excellent customer services

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

Set up for events and prepare silverware and tables.

3.3 Front Desk Receptionist Overstock Furniture 7970 Annapolis Rd, Lanham, MD 20706 FROM:06/2016-06/2017 phone number: 301-***-****

In Overstock Furniture I was responsible for:

·I have a positive attitude and be an excited person.

·I am good on the phone as you will be answering tons of phone calls.

·Always maintain a smile and positive attitude with clients and co-workers.

·Run day-to-day operations.

·Excellent communication and organization skills.

·Have a strong work ethic.

·Excellent customer service skills.

·Very detailed orientated

·Can multitask with front desk coordination and scheduling and management of client appointments.

·The ability to work independently and as a cooperative member of a team.

·Can cash handling experience as you will be using a cash register to ring up customers transitions.

3.4 Front Desk Receptionist Superior Financial INC. 6304 Taylor Rd. Riverdale, MD 20737From: 02/2017- Present Phone Number: 301-***-****

In Superior Financial I am responsible for:

oOrganizing Clients files alphabetical order and keep them separated by year.

oI am the one in control of getting the clients folders ready for the tax preparers, so they can be seen and taken care of.

oI manage all the payments that the client makes when they pay up front to getting their taxes done.

oI keep records of all the payments and schedule appointments when clients what to see any of the tax preparers.

oAnswer phone calls to answer any question a client ask about their tax return or anything tax related.

3.5 Front Desk Receptionist M& A Intercrop Driving School, inc 6201 Riverdale Rd # 307, Riverdale, MD 20737 From: 06/06/2018- 12/05/2018 Phone Number: 301-***-****

In M&A Intercrop Driving School I am Responsible:

oMaintained and managed a diary, keeping it up to date with bookings, reports, contacts and business files on daily basis.

oClient Communication

o Making Copies of Registration Paperwork for office and client purposes.

oMake Schedules on Microsoft word for the driving instructor.

oReceive payments from students that register for the course.

oType up MVA Paper work for students Attending the class.

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