Technical Writer Writer-Editor

Michael Sharp

Niwot, Colorado • *********@*****.*** • cell 720-***-****

TECHNICAL COMMUNICATION

Information Designer / Technical Writer-Editor / User Advocate More than ten (10) years of technical communication work, including hardware and software documentation, graphic creation/selection, electronic media, and video tutorial Adept at liaising between Customers and engineers/designers to improve documentation and teach Customers with new technologies

Designed new usability analysis technique (provisional patent number 60/754,143) Very experienced working with groups for application development Education

MSc in Technical Communication

University of Colorado in Denver / 1201 Larimer St., Denver, CO 80204 BA in Psychology

St. Mary’s College of Maryland / 47645 College Drive. St. Mary’s City, MD 20686-3001 Specialties

• Liasoning between users and designers to improve documentation and teach tool use

• Creating easy-to-understand HCD business models, with ARIS and MS Visio

• Designing and teaching information storage methods, with Atlassian Confluence

• Working with cross-functional development teams in two-week Agile sprints Skills

Software

Adobe Captivate

Adobe FrameMaker

Adobe InDesign

Adobe LiveCycle Designer

Adobe Photoshop

ARIS Modeling

Atlassian Confluence

Google Analytics

MS PowerPoint/Apple Keynote

MS Visio/Apple Omni

Otter.ai (Speech to Text)

Wiki Markup

(Usability) Analysis

Activity theory (CHAT)

Cloze testing

Gestalt principles

Morae Usability Analysis

MURAL online collaboration

Verbal data analysis

Wicked Problem solving

Operating Systems

Windows 2001 XP

to Windows 2021 11

MacOS Sequoia

15.0.1

UNIX

Highlights

Technical Communication

• Wrote and edited proposals, presented data, reports and articles for various journals/conferences

• Led teams in writing/running usability tests for industry clients

• Designed and taught information storage methods with Confluence Management

• Directed software application development for interactive, 3D environment (video available)

• Led teams running usability tests and web re-design for industry clients

• Drove Radiometrics to UL/IEC 61010 certification (for CE approval)

• Designed and managed RMA Process (process management) Experience

Ardent Eagle Solutions (working for USCB) Technical Communication and Editing Suitland, MD and Niwot, CO 11/2022 – present

• Develop and edit documents, business models, and workflows for the US Census Bureau

• Assist USCB DICE program with survey lifecycle documents

• Lead project teams to create appropriate business models

• Analyze business processes to understand and manage the current environment, identify gaps, duplications and redundancies, and identify improvement opportunities

• Identify impacts and/or dependencies across the current / future environments Symbologic LLC Technical Communications Specialist Annapolis, MD 10/2021 – 11/2022

• Designed print and electronic user documentation (slide decks, how-to guides, etc.)

• Developed presentations to teach Wiki media and Confluence methods

• Applied information design (iD) and information experience (iX) to improve documentation

• Created visual communication

• Applied “wicked problem” solving and design thinking to processes

• Designed for accessibility (to WCAG standards)

ERP International UX Writer/HCD Modeler

603 7th St., Suite 203, Laurel, MD 20707 03/2020 - 09/2021

• Facilitated sessions (with MURAL) to model and document the "As is” environment for business processes, data, systems, services, and technology infrastructure

• Reduced voice-to-text transcription time by 75%

• Led single or multiple project teams to create understandable business models (with ARIS and Visio)

• Analyzed business processes of current environments, to identify gaps, duplications and redundancies, and improvement opportunities

• Identified impacts and/or dependencies across the current (As Is) / future (To Be) environments

• Worked with CMS business owners to define their target goals and propose alternative business solutions

• Developed work plans to reach the target goals

UX

05/2019 – 09/2019

• Applied Information Architecture to visualize the layout of an existing DOD Help system

• Liaised with SMEs to build a user-centered information architecture, so designers could apply UX features

• Used Wiki media and Confluence to design accessible environments for training materials

• Collaborated with customers, designers, SMEs, and technical staff Softrams Information Design

2525 Lord Baltimore Dr., Ste. B,

Windsor Mill, MD 21244

08/2018 – 04/2019

• Designed data collection instruments and information storage methods

• Created and implemented new interface usability test instruments and protocols

• Saved Softrams $10,000, via designing and teaching information storage methods for Confluence Alpine Technology Group Technical Communication / Business Analyst 1920 Pike Road, Longmont, CO 80501 02/2017 – 07/2018

• Edited training material for Section 508 Web compliance

• Designed and developed wiki help (Confluence) and online training materials

• Created and mapped user stories for Center for Medicare and Medicaid Services (CMS)

• Mapped business requirements with Inspectra's Spira and Atlassian's JIRA

• Saved $5,000 in training budget by developing training modules with Captivate TEKsystems (working at UCAR) Technical Communication / Compliance Analyst 11080 Circle Point Road, Ste 320,

Westminster, CO 80020

05/2015 – 10/2016

• FISMA/NIST compliance documents for UCAR Cyber Security projects for COSMIC (Radio Occultation)

• Used Google Docs with Sr. SMEs to guide for all IT/Cyber Security entities, per FISMA NIST 800-53

• Worked with NIST FIPS 201 (PIV) for implementation schedule Covidien / Medtronic Technical Communication and Usability 5920 Longbow Drive, Boulder, CO 80301 03/2015 – 09/2015

• Used Structured FrameMaker to write customer Instructions for Use (IFUs) for medical devices

• Proofread materials from various national offices

• Led Technical Communications’ role for rewriting Valleylab Exchange 3.1 User Guide

• Scheduled usability tests to improve software interface and documentation My work with Covidien/Medtronic consisted of writing and testing user instructions for new electro-surgical interfaces.

Radiometrics Information Design and RMA Manager

3771 Eureka Way, Frederick, CO 80516 01/2012 – 03/2015

• Saved $5,000 in printer fees annually by creating Marketing fliers, white pages, articles, posters, banners and booth graphics for conferences

• Built and managed internal electronic library architecture

• Designed, populated and taught internal troubleshooting wiki

• Wrote, created, and edited media presentations to demonstrate engineering test results

• Designed and maintained Radiometrics web site

• Drove Radiometrics to UL/IEC 61010 certification (for CE approval), to increase annual revenue by $50K

• Designed and managed RMA Process (process management), to increase annual revenue by $20K

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