Business Analyst Senior
Resume:
GULNOZA NASIROVA
Senior Business Analyst/Business Requirement Lead
E-mail: ************@*****.***
Profile Summary:
Over 10 years of professional experience as an End to End Business Analyst with expertise in all phases of Software Development Life Cycle (SDLC) like Requirement Gathering, Analysis, Design, Implementing, Testing and Post Deployment using diverse methodologies including Agile, Waterfall and Scrum methodologies with the ability to work with self- managing and cross-functional teams.
Experienced in creating Business Requirement Documents (BRDs), Functional Requirement Documents (FRD), Non-Functional Requirement Documents and other supporting documents for application development.
Proficiency in analyzing and creating Use Cases, UML diagrams such as Use Case Diagrams, Activity diagrams, and Process Flow Diagrams and Swimlane Diagrams using various diagraming tools like MS Visio, Smart Draw and Lucid chart.
Worked on JIRA and TFS for Issue Tracking and Project Planning, being accountable for creating and maintaining User Stories to have reportage on Business Rules, Story Points and Acceptance Criteria.
Highly proficient in interacting with stakeholders and SME’s, gathering business requirements through user interviews and converting business requirements into technical specifications documents.
Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
Excellent skills in facilitating JAD sessions with Business Owners, SME’s and end users to gather, synthesize and prioritize requirements and also to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement.
Proficient in designing the Mock-ups and Wireframes for the content illustration of the Web-page using the tools like Balsamiq, SnagIt and MS Visio Professional.
In depth expertise in performing User Acceptance Testing (UAT) which involved development of Test plans, Test scenarios and Test cases using Application Lifecycle Management (ALM) system.
Good Knowledge of Data Warehousing concepts like Data Mapping, Data profiling, Data Mining
Extensively used SQL queries to extract data from different databases including testing and production for data validation and data analysis working on MS SQL Server.
Experienced in conducting SWOT analysis, Risk analysis, Cost/Benefit analysis and GAP Analysis using AS-IS and TO-BE business processes to derive requirements for existing system enhancements.
Leveraged AML/KYC experience and knowledge to share best practices and improve the overall enhanced due diligence process to protect the best interest of the bank.
Strongly Experienced in Healthcare Domain in managing Insurance Claim Systems Implementations and System Enhancements, highly competent in Error Code Configuration, Subrogation Claim Management, Interim Bill and Ambulance Claim Processing.
Hands-on Understanding of HIPAA 837 (healthcare claims) and 835 (healthcare claim payments).
Extensive experience on XML standards, ICD9 and ICD10 codes.
Strong organizational skills with the ability to work on multiple projects/assignments simultaneously.
Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks with excellent communication, analytical skills and conflict resolution skills.
Expertise in Microsoft Office Suite including MS Word, MS PowerPoint, MS Excel, MS Access, MS Project and MS Visio.
Technical Skills
Database: Oracle, SQL Server
Operating Systems: Windows and IOS.
SDLC Methodologies: Waterfall, Agile, Scrum, RUP
Microsoft Office Suite: Project, Visio, Access, Excel Word, Power Point and FrontPage.
Project Management Tools: HP ALM, JIRA, TFS, CA Clarity PPM, Microsoft SharePoint, Microsoft Project, Confluence.
Defect management tools: Bugzilla and Rational ClearQuest, HP ALM.
Other Tools: MS Suite, Power BI, Tableau, VM Ware, Toad, Outlook, SnagIt, Balsamiq, OneNote.
Work Experience
Mastercard, Boston, MA July 2023 – Present
Senior Business Analyst
Facilitated Requirement gathering sessions (BRC) with Product Stakeholders in order to elicit, document and prioritize requirements for the new application development following Scrum methodology along with communicating Business Requirements with technical team members.
Conducted Grooming sessions with the development and QA teams facilitating Requirements Understanding process, Data collection and Data analysis.
Crafted and designed requirement artifacts like BRD (Business Requirement Document) and RTM (Requirement Traceability matrix) and other supporting documents like Use Cases identifying possible action flows and involved participants, UI and backend system input and output for the purpose of detailing out the expected business outcome.
Participated in Requirements Prioritization discussions with Business stakeholders and SMEs, assigned priorities factoring in requirements criticality along with the extent of contribution to the Business objective which used to be the basis for establishing project delivery schedule.
Created UML diagrams like Process Flow Charts, Activity Diagram and Swimlane diagrams using MS Visio.
Conducted Gap Analysis identifying AS IS and TO BE state of the platform along with performing Scope and Feasibility analysis.
Developed UI Mockups and Wireframes utilizing MS Visio Professional and Balsamiq tool in order to create interactive presentation of UI screens to be programed.
Involved in Data mapping and Database storage design processes with the view of assisting developers to identify end database locations for the incoming User data.
Reviewed SOAP API Request and Response structure assisting in Data communication processes.
Implemented the UAT (User Acceptance Testing) along with facilitating Client testing providing steps and instructions for accessing and completing testing in QA environment.
Used Power BI for reporting purposes in order to keep track of project progress, visually displaying number of stories completed and work items that are still pending.
Created and Maintained Project Requirements: Epics, Features and User stories on Project management tool JIRA, assigning story points depending on complexity of the requirements.
Extensively used SQL and MS excel functions for data retrieval, data comparisons and data validations.
Assessed business priorities and advised business units on Risk and Cost Benefit analysis on new Change Requests.
Highmark, Pittsburgh, PA
Senior Consultant/Business Analyst Oct 2019 – March 2023
Projects:
Portals Performance Improvement Project
Defect Management
AgentCubed CRM integration Project
Plan Progress Project
AmWell Enterprise – Living Health Project
SSO Integration
CHIP Project
Constantly Conducted Business Requirement Collaboration (BRC) sessions on multiple massive projects as Business Requirement Lead with muti state Project Stakeholders and SMEs from various Product Domains, facilitating detailed discussions to surface product area specific requirements and outline work activities needed in order to implement Project successfully meeting all Business expectations.
Acted as the main liaison between Development team and Business team and ensured the technical solution match the business/functional requirements.
Facilitated daily Stand Up meetings as a Scrum Master, conducted weekly grooming and planning sessions with Developers and Design team maintaining transparency and consistency with set Performance Improvement Project Plans and projected Timelines.
Created Project Team-site on TFS enabling efficient delivery progress tracking including all parent-child work items like Features, User Stories, Tasks and Test Failures, also generating Burn-up charts and Story Point Allocation by Sprint Graphs in Dashboards for reporting purposes.
As a part of UX design process, created professional wireframes utilizing Axure PR with the interactive features generating HTML version for Client Demos.
Micromanaged CRM integration project which involved multi-team engagement ensuring the project delivery is in alignment with business/client requirements and expectations, also continuously maintaining communication with Business stakeholders on any additional CRs and issue remediations.
Prepared, validated and delivered Business Requirements document (BRD) and use case documents, Scope analysis and detailed technical specifications providing the essential requirement resource for development process.
Being part of Requirements Platform, worked on Business Requirement Document template version updates adding more comprehensive instructions for BRD artifact creation.
Generated Requirement Traceability Matrix to assist Project Manager in the effort of mapping Business Requirements to Test Cases.
Created project status reports in various formats like Power Point Presentation, Advanced Excel Project status updates including charts and graphs for management review.
Executed and Coordinated UAT Process and conducted demos to the business owners and application owners on implemented solutions.
Engaged in Defect management process, tracking the defect resolution and fixes, SLA Breach cases and Break/fix triage processes.
Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
Developed and modified processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired results; includes analysis of business and user needs
Cooperated with the Project Manager to create Project Charter, Work Breakdown Structures and Project Plans and acted as a bridge between the business and IT, translating customer needs into a vision of a fully functional product.
Managed the Product backlog, Sprint Planning, Sprint Review and driving Requirements/User Stories.
Actively provided support in various phases of the project lifecycle: Development, UAT, performance testing and Pre/Post-production environments, also served as an SME and Point of Contact for projects that I was responsible for.
ServiceLink, Pittsburgh PA
Senior Business Analyst Oct 2018- May 2019
ServiceLink is the premier national mortgage services company that has been providing loan transaction services to the mortgage industry for more than 47 years. ServiceLink delivers home valuation, title and closing, and flood services to mortgage originators; end-to-end subservicing to mortgage servicers; and default valuation, default and loss mitigation title and closing, field services and liquidation solutions that support servicer loss mitigation efforts and the foreclosure process.
Project 1: EXOS Title Data Collection
Project 2: EXOS Title Production
Responsibilities:
Worked with diverse users and stakeholders to elicit, analyze, communicate, gather and document requirements using techniques such as Interviews, JAD Sessions/Requirement Workshops, Brainstorming sessions, Research, Existing System Document Analysis, Grooming Sessions, Prototyping, Questionnaires, Focus Groups etc.
Gathered requirements using SMART (Specific, Measurable, Attainable, Realistic and Timely) criteria and transformed them into Business Requirements documents (BRD), Functional Requirement Documents (FRD) and System Requirements Specifications (SRS).
Created Use Case specification document comprising actions, pre-conditions, post-conditions, triggers, Normal and Alternate Flows/paths, assumptions, constraints and business rules for different positive & negative scenarios.
Conducted thorough GAP Analysis to derive the functionality of the existing legacy applications being used and make viable recommendations to carry out the upgrades.
Developed Use Case Diagrams, Flow charts- Process Workflow, Swimlane Diagrams, Business Structure Charts and Activity Diagrams based on UML Methodology using MS Visio.
Involved in creation of Mock-Ups and Wireframes of user interface for illustrating screen components and data fields using MS Visio, SnagIt and Balsamiq (Used for presentation of wireframe workflows) for client verification and Stakeholder Approvals.
Cooperated with the Project Manager to create Project Charter, Work Breakdown Structures and Project Plans and acted as a bridge between the business and IT, translating customer needs into a vision of a fully functional product.
Facilitated Change Management and Impact Analysis at various stages of the project Life Cycle by streamlining communication among the project stakeholders and interacting with Technical Team members, applying Modifications and Updates as per accepted RFC (Request For Change).
Executed Page Validations and Business Rules by defining specifications for every data field – specifying functionality, purpose, range of effect on other inputs, dependencies, required versus optional, date range and allowed amount of characters per data field
Used Outlook and SharePoint to share the relevant documents related to the project with the stakeholders.
After Delivering Approved FRDs, worked as SME (Subject Matter Expert) assisting and collaborating with DEV and QA team in validating the alignment of outputs with requirements.
Facilitating Business Review Meetings, Conducting Power Point Presentations and Walkthroughs with Stakeholders to gather requirement sign-offs.
Involved in Error Code management through implementing Validation rule execution process, which comprised Reject Code Creation and Configurations, Reject Browse Functionalities, Workflows and wireframes for comprehensive requirements delivery.
Title Utilities Set up and Configurations Management for Administrative Users allowing them to embed specific rules and functions in the backend.
Database management – Developing the Structure of Data Folders, defining scope of incoming Information, allocating them appropriately distributing through thorough Data mapping taking into account the capacity of database. (JSON, COSMOS, Database 2)
Verified the data extracted and record counts in the database with SQL Queries using MS SQL Server
Performed API Testing using Postman tool to check if the APIs are returning the data in JSON, XML.
Worked on OneNote to effectively manage multiple project requirements, updates and version tracking.
Worked on TFS, Microsoft Teams Foundation for assigning priorities to User Stories, assigning tasks to Dev and QA, Tracking the progress of implementation and alignment with requirements.
Collaborated with UX team to design the screen components and layout of action controls
Organized and Performed UI Testing, User Acceptance Testing (UAT) to confirm that deliverables meet the Business needs.
Blue Cross Blue Shield of Western New York, Buffalo NY
Business Analyst Sep 2016 to Oct 2018
BlueCross BlueShield of Western New York is the leading consumer health care insurance company in the country — trusted for over 80 years, opening doors in all 50 states, and accepted by over 90% of doctors, hospitals, and specialists.
Project 1: FACETs system enhancements
Project 2: Error Code Configuration
Responsibilities:
Created numerous Business Requirement documents (BRDs) for the enhancement of the existing services and converted those into Use Cases, Functional System requirement specifications, so that developers could understand the business process and rules according to their perspective.
Reviewed business requirement documents and mapping documents to analyze, understand the requirements, mapping logics and other information to create and establish Project plan and Implementation plans.
Work on project management process with team to enhance and uplift the documentation creating User Story and ACs on JIRA.
Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
Attended daily SCRUM and guided QA and Developer team regarding the defects, Technical Specification Documents and Mapping Documents.
Performed User Acceptance Testing (UAT), creating Test scenarios and Test cases, was a liaison between project stakeholders and testing team during UAT.
Designed and developed Use Cases Diagrams, Activity Diagrams, Sequence Diagrams and Business Process models, Process Flowcharts, Swimlane diagrams using MS Visio or Rational Rose.
Worked on Release planning, coordination & implementation support for integrated release.
Designed the Requirements Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases and achievement metrics on an ongoing basis for keeping the project team informed on the progress report of the project.
Analyzed, implemented and mapped HIPAA EDI transactions using EDI tools in X12 responses and of HIPAA transactions 837 (Claim for Institutional, Professional Claims), 835 (Claim Payment), 276-277 (Claim status), 834 (Enrollment), 270/271 (Member eligibility).
Implemented System Enhancements of Claim Adjudication Process of FACETs application.
Worked on the Subrogation Claim processing, Error Code Management, Interim Bill and Integration Processes.
Performed Gap Analysis, conducted walkthroughs and acted as a liaison between the business users, stakeholders and the team to perform requirements, quality and risk analysis.
Involved in Post-production by conducting User Training Sessions along with developing User Guides and User Training Manuals.
Environment – Agile, JIRA, ANSI X12 834,837,270,271 EDI transactions, MS Access, Oracle, HTML, XML, SOAP UI, TOAD, WSDL,MS Office, MS Project, MS Visio, HP ALM.
Cigna, Bloomfield, CT
Business Analyst Nov 2013- Aug 2016
Project: Healthcare Management System
This project was to design an Electronic Health Records (EHR) to help healthcare payers to process, store, retrieve, and exchange patient healthcare information more efficiently and enable better patient care. I worked on subrogation claim and error code configuration for this healthcare management system.
Responsibilities:
Interacted with the users, design and development teams, project manager and Subject Matter Experts (SMEs) to get a better understanding of the business processes.
Monitored projects through the SDLC process using the Agile methodology.
Effectively communicated and collaborated with external and internal customers in order to gather, analyze and convert information into functional requirements and deliver the following artifacts as needed: Business Requirements Document, Functional Requirement Documents, Use Cases and Process Flow Diagrams following SCRUM tools from initiation to deployment.
Conducted research to analyze the stakeholders and high level business requirements, and performed project feasibility test.
Analyzed and documented business requirements for secure physician and secure member / customer modules.
Collaborated with team using Confluence, saving project deliverables, getting real time team input on outstanding issues and tracking the progress of each task.
Compiled business requirements from the stakeholders, subject matter experts, and documented the requirements specification for the subrogation claim.
Wrote Project Requirement Documents (PRDs) to describe business needs, summary descriptions, and dependencies.
Worked on member team for requirements gathering, analysis, and documentation.
Distributed PRD for review and approval according to Requirements and Solution Analysis (RSA) process.
Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the proposed subrogation and error code configuration.
Utilized agile methodology to configure and develop system.
Performed Gap analysis and SWOT analysis of the systems.
Created data flow diagrams and dealt with data mapping issues between various sources.
Translated business requirements into technical specifications for IT development teams.
Created workflow diagrams, UML diagrams, process models, activity diagrams, use case diagrams, use case template, user story, and swim lanes for incorporating design changes in the order creation / management system.
Analyzed data gathered and its potential solutions.
Updated, assigned, and created error codes.
Created Mock-ups and user interface designs for subrogation and error code management.
Created and reviewed requirement traceability matrix to ensure end to end traceability and completeness of requirements to test cases and vice versa.
Resolved issues related to financial processing of subrogation claims on a daily basis.
Tracked and maintained stakeholders requested enhancements and changes using Requirement Traceability Matrix (RTM).
Designed, evaluated, recommended, and approved changes.
Accurately manipulated and moved data to and from a variety of sources across multiple platforms.
Performed query, sort, merge, integration, and summarize (e.g. SQL, MS Access)
Dealt with data mapping issues related to implementation guide 837 and EDI files.
System optimization: by reducing duplicate submission and minimizing user interventions.
Developed functional prototype to address both the foreseen and the unforeseen technical challenges of system.
Documented UAT plan for the project to ensure every acceptance criteria for the requirements.
Environment – Agile, Confluence, EDI transaction, Microsoft Office, MS Project, SQL and Microsoft Visio
American Express, New York City, NY
Jr. Business Analyst Mar 2011- Oct 2013
The American Express Company is an American multinational financial services corporation best known for its charge card, credit card and Travelers cheque businesses. Nowadays, the company is the largest card issuer in the world based on purchase volume and presents 4th largest card network in the world, based on the number of cards it has in circulation.
Project 1: Manage your card Account (MYCA)
Project 2: Credit Card Payment processes
Responsibilities:
Worked with the Scrum team on a daily basis for sprint related standard activities.
Developed and modified processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired results; includes analysis of business and user needs, documentation of business requirements (BRD) and translation of business requirements into functional requirements (FRD, FRS).
Daily involvement with the agile Software Development Life Cycle (SDLC), documenting and working through systems issues as part of a business analysis team.
Utilized Project management tool such as CA Clarity PPM.
Participated in JAD sessions with management, SME, vendors, users and other stakeholders for requirement gathering and resolving open and pending issues.
Created Wireframes illustrating the content to be included in a web page and prioritizing content.
Analyzed user requirements, attended change request meetings to document changes as per user request.
Managed the Product backlog, Sprint Planning, Daily Scrum, Sprint Review and driving Requirements/User Stories.
Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
Prepared Requirement Traceability Matrix (RTMs) and managed all components of the business requirements.
Performed Gap analysis on a bi-weekly basis with other team members to come up with solutions for various compliance issues as an effort of continuous improvement within the company.
Participated in weekly and monthly meetings to review the business processes and the project progress.
Worked on MS Visio to design and create Process Flow Charts, Activity diagrams with Swim Lanes, Data Flow Diagrams and Use Case Diagrams.
Performed the UAT testing, developing Test plans, Test cases and worked with the business users for UAT test execution & assisted in developing the training documentation.
Coordinated and prioritized outstanding defects and system requests based on business requirements.
Participated in Requirements Prioritization discussions with stakeholders, assigned priorities and based on priority and resource availability schedule was established. Requirements Prioritization is based on requirement criticality, resource availability & target operational date.
Involved in production Release planning, coordination & implementation support for integrated release.
Used SQL queries to retrieve data during the testing and data analysis.
Environment – Agile, Clear Quest, CA Clarity PPM, Microsoft Office, MS Project, SQL and Microsoft Visio
Education
MBA in International Business – Point Park University, Pittsburgh PA
BS in International Economic Relations – University of World Economy and Diplomacy, Tashkent
Contact this candidate