IT Professional and Coast Guard Veteran

Brian McClean

Coast Guard Veteran

San Diego, CA, 92116

907-***-**** email: **.*****.*******@*****.*** www.linkedin.com/in/brianmcclean

IT Specialist and Coast Guard Veteran with 15+ years' experience spanning helpdesk management, project management, and network administration. Adept at delivering in high-pressure, international settings. Renowned for implementing advanced solutions, fortifying network infrastructures, and guiding cross-functional teams to exceed goals.

Proficient in contingency planning, disaster recovery, and IT security, bolstered by ITIL expertise. Strong ability to demystify technical jargon, enhancing team collaboration and client satisfaction. Accomplished in architecting cost-effective IT solutions aligned with business needs. Demonstrated prowess in driving IT governance, sales consulting, and communicating strategic IT visions to key stakeholders.

Small Business Owner and Fine Art Dealer with 7+ years in business management, marketing, sales, relationships management, strategic partnerships, social media management, digital transformation, website management and e-commerce. Skilled at targeting relevant audience, building rapport, community engagement, leaderships and inspiration, brand management and data driven decision making. Created successful partnerships with large agencies such as the Department of Veterans Affairs, Steven A. Cohen Family Clinics, San Diego Live Well Center, local non-profits, public libraries and other state, city, and federal level agencies with goal to provide fine artwork within buildings, public spaces, and offices.

Technical Expertise: Business Expertise:

Network Administration

Server Administration

Active Directory

Telecommunications

Technical Support

Cisco Network Devices

IT Project Management

Strategic Partnerships

Information Security

EDUCATION

B2B and B2C Sales

Social Media Management

Data Analytics and Decision Support

Email and Digital Marketing

Contract Negotiation and Invoicing

Email and Digital Marketing

Customer Relationship Management

E-Commerce and Website Management

Doctorate in Business Administration (DBA) – Westcliff University Graduate 2026

Masters of Business Administration (MBA) - National University Apr 2023

B.S. Information Systems Minor IT Management - National University Aug 2019

United States Coast Guard Information Systems Management “C” School 2010

United States Coast Guard Information Systems Technician “A” School Oct 2007

Small Business Owner – Fine Art Dealer Sep 2017 – Present

Curated exclusive artwork for the U.S. Embassy in Doha, Qatar, promoting cultural exchange and strengthening international relations in the Middle East, San Diego Live Well Center, Veterans Affairs hospitals and other behavior health clinics.

Increased revenue year over year by over 100% through government contracting at the federal, state and local level, invoicing and request for proposals, strategic partnerships with art consultants, B2B and B2C sales.

Created strategic partnerships with interior design and architect firms, the Department of Veterans Affairs, Art Consultants, and the Steven A. Cohen Military family clinic to provide fine artwork to vulnerable populations.

Built over 5,550 B2B connections and 7,700 followers on LinkedIn in 2 years with target audience and created newsletter with over 1,500 current subscribers with relevant content creation.

Developed diverse product offering to target wider audience to include canvas, metal, acrylic, wood, and photographic prints. Also created tote bags, coffee mugs, calendars, apparel and products to target lower to medium income customers in the business to consumer space.

Government Solutions Group San Diego, CA Mar 2019 – Feb 2020 IT Consultant System Administration

Resolved 2,000+ IT service tickets for a clientele of 11,000 at NAVWAR, including civilians and active-duty personnel.

Triaged 4,000+ incoming calls, achieving a notable first-call resolution rate, boosting user satisfaction and operational efficiency.

Created 500+ user accounts across diverse networks for the Navy, adhering to all security guidelines.

Optimized workflows and productivity; led both individual and group training for staff and military, promoting optimal system and software utilization.

ESET Greater San Diego Area Jul 2017 – Sep 2017

IT Services Supervisor

Led the Service Desk team, providing both technical and managerial guidance to Level I/II/III support staff, and acted as the primary escalation point for intricate technical issues.

Implemented a work allocation system, enhancing response and resolution times by 20%, while managing dynamic work schedules for peak service periods.

Assisted the Manager of IT Services to plan strategies for resource optimization and long-term objectives.

Established and met KPIs, resulting in a 98% satisfaction rate for internal support services, and drove continuous learning through training sessions on best practices and new technologies.

Service Desk Supervisor Greater San Diego Area Aug 2014 – May 2017

Directed a multifaceted IT team, achieving impressive first-call resolutions and customer satisfaction across system and network administration, and helpdesk support.

Collaborated with stakeholders and technical team to complete large building and office relocation, overseeing extensive tech installations of Cisco Switches, Avaya IP Office 500 VOIP systems, 200+ desktop computers and telephones, multi-function printers and scanners and alarm systems. Also installed CAT5e cabling within the buildings and created end points for cable termination and connectivity.

Appointed as Trusted Agent for Public Key Infrastructure (PKI) framework for DHS and DOD IT systems and users. Responsible for identification and certificate issuance or revocation, middleware, and smart card logon.

Network and System Administrator Help Desk Support Bahrain Jun 2013 – Jul 2014

Commended for outstanding leadership in a $5 million IT Service Management project; successfully trained 70 IT professionals, achieving a 100% competency rate.

Managed IT infrastructure including Active Directory with over 150 users, KU-Band Satellite Communications, and critical networking equipment worth millions of dollars.

Upgraded computer system capabilities by increased random access memory in 100 computers, ensuring a smooth migration to Windows 10, and boosting workforce productivity by 100%.

Hardened IT security by conducting routine system audits, executing necessary patches and updates to fortify cybersecurity measures, and enforcing password and computer lock-out policies.

Ensured data integrity through robust backup and recovery processes, while aiding in the creation and testing of

disaster recovery plans for all IT systems in Bahrain on-shore and onboard 6 Coast Guard ships.

Network and System Administrator Help Desk Support, Greater Los Angeles Area Jun 2009 – Jun 2013

Lead technical contingency planner in multi-agency exercise involving the FBI, City of San Diego, Harbor Police, and the U.S. Coast Guard; established effective emergency response protocols.

Awarded Alexander Hamilton Excellence award for high-stakes $5 million BMC Remedy 7.6 IT Service Management initiative. Spearheaded the comprehensive training of 70 IT professionals, culminating in a 100% competency rate across the workforce.

Installed new server and network equipment racks and cabling in multiple new buildings. Cat5e and fiber optic installed underground and within server rooms to provide building to building trunk connections

TRAINING AND COURSES

Technology Sales Fundamentals (UMD) Certified Information Systems Security Professional Introduction to Software Product Management (University of Alberta) Sales Engineer and Solutions Engineer: Sales and Tech Training (Udemy) Coursera AWS Cloud Solutions Architect Windows Server 2008R2 Avaya IP Office Advanced Interconnecting Cisco Network Devices 1 and 2 Global/International Business IT Project Management Management Information Systems Marketing Management Principles of Management Computer Information Systems and Business Information Systems

CERTIFICATIONS

ITIL 4 Foundation

HDI Customer Service Representative

Exam 698: Installing and Configuring Windows 10 Google Digital Marketing and E-Commerce CompTIA Security+ (expired)

VOLUNTEERING

Alignable Community Brand Ambassador National University Brand Ambassador and National University Mentor Program Public Fine Art Exhibitions Art in Embassies

AWARDS

Coast Guard Sailor of the Year (Alaska, 2008) Coast Guard Sailor of the Quarter (2008) Coast Guard Achievement Medal (2) Commandant’s Letter of Commendation (3) Coast Guard Good Conduct Medal (4) Alexander Hamilton Excellence

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