Customer Service Nursing Assistant

MISTY RENE ARNOLD

Address: **** *. ******* **. *****, KS 67067

Contact: 316-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well regarded professional backed by 34+ years of valuable healthcare industry experience. (34+ as CNA & 9 as CMA) Fully capable of working in a customer service capacity to address issues and able to identify and implement courses of action to resolve problems. Well-organized, manages time and priorities in multi-task environments. Excels in challenging, competitive environments. Demonstrates dependability by meeting deadlines and being reliable. Ensures strict adherence to security and confidentiality guidelines as outlined in HIPAA. Experienced with Microsoft Office Applications (Word, Excel, Publisher, etc.)

CERTIFICATIONS

(CNA certifications in 10+ states currently)

State of Kansas Certified Nursing Assistant CNA - #40683

Life/Accident/Health & Sickness Insurance Producer in 8 states currently.

American Heart Association – CPR / BLS / AED

KEY QUALIFICATIONS

Empathy Computer Support Customer Service Support Interpersonal Communication Patient Scheduling HIPAA Privacy Practices Medical Terminology. Basic Billing and Coding Electronic Health Records Software Windows Salesforce.com

EDUCATION

Keiser University - Associate of Science Information Technology, 07/2021

Ult. Med. Academy – Assoc. of Science / Health Sci. – Healthcare Tech. & Systems, 08/2018 Allied Health Career Training - Certified Medications Aide, Wichita, KS, 09/2022 -10/2022

PROFESSIONAL EXPERIENCE

Benefits Coordinator – Nuckolls Agency – Wichita, KS 05/2024 – current

• Establish a collaborative relationship with prospective clients from various sources such as networking, warm/cold calling, and referrals.

• Distribute policy proceeds after a claim is submitted and approved.

• Prepare and present detailed reports on the progress of initiatives to management.

• Complete administrative tasks including maintaining records and handling policy renewals.

• Track insurance claims to ensure client and company satisfaction.

• Describe the advantages/disadvantages of different policies to promote the sale of ins. plans.

• Create/implement marketing strategies to compete with other individuals or ins. companies.

• Respond to clients’ insurance-related questions and issues.

CMA/CNA – Homestead of Crestview – Wichita, KS 01/2024 – 04/2024

Assisted in the daily preparation of medication for disbursement. Assisted residents with daily living activities. Observed and reported behavioral changes. Ensured that all medications were properly stored. Ensured that all controlled substance drugs are well accounted for and kept locked.

CMA/CNA – Central Nurses Agency – Wichita, KS 03/2023 – current – (per diem)

Assisted in the daily preparation of medication for disbursement. Assisted residents with daily living activities. Observed and reported behavioral changes. Ensured that all medications were properly stored. Ensured that all controlled substance drugs are well accounted for and kept locked.

CMA/CNA – Paramount Community Living and Rehab – Newton, KS 03/2023 – 10/2023 Assisted in the daily preparation of medication for disbursement. Assisted residents with daily living activities. Observed and reported behavioral changes. Ensured that all medications were properly stored. Ensured that all controlled substance drugs are well accounted for and kept locked.

CMA/CNA – Walden Medical Staffing Agency – Wichita, KS 01/2023 – 11/2023 – (per diem) LTC-SNF & Mem. Care – Chisholm Place – Wichita, KS 01/2023 – 11/2023 – (per diem)

Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA. Also, additional skill cares specific for the AL/MC unit such as working with patients with sundowners.

CNA - Accountable Healthcare Staffing Agency – Tulsa, OK 09/2022 – Current – (per diem) Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA

LTC-SNF – Newton Presbyterian – Newton, KS 09/2022 – (per diem)

Behavioral Health Hospital – Prairie View, Newton – Newton, KS 10/2022– (per diem)

CMA/CNA - Primetime Healthcare Staffing Agency – Omaha, NE 06/2021 – Current – (travel) Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA.

LTC-SNF -- Ave Maria Village – Jamestown, ND 05/2022 to 08/2022

LTC-SNF -- Rolling Hills Health & Rehab – Wichita, KS 11/2021 to 05/2022

LTC-SNF -- Sleepy Eye Care Center – Sleepy Eye, MN 06/2021 to 10/2021

CNA - Converdia Healthcare Staffing Agency – Fargo, ND 12/2020 – 05/2021 – (per diem) Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA. Also, additional skill cares specific for the AL/MC unit such as working with patients with sundowners.

LTC-SNF – Hatton Prairie Village – Hatton, ND var. dates 2020-2021

AL/MC -- Lilac Homes Assisted Living Memory Care – Moorhead, MN var. dates 2020-2021 LTC-SNF -- Benedictine St. Catherine's Nursing Home – Wahpeton, ND (short contract 2021)

CNA - Accountable Healthcare Staffing Agency – Melbourne, FL/Lutz, FL 11/2018 – 11/2020 Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA. Also, additional skill cares specific for the AL/MC unit such as working with patients with sundowners.

AL/MC – Market Street Memory Care – Viera, FL various dates 2018-2020

Al/MC -- Chateau Madeleine - Sr Living & Mem. Care – Melbourne, FL var. dates 2019-2020 AL/MC – Autumn House – Melbourne, FL various dates 2018-2020

AL/MC -- The Brennity at Melbourne – Melbourne, FL various dates 2019-2020

LTC -- Consulate Health Care of Melbourne – Melbourne, FL various dates 2019-2020

CNA - Courtenay Springs Village – Merritt Island, FL 02/2016 – 12/2019 Took vital signs and assisted with activities of daily living, striving for above 100% resident satisfaction. Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displayed warmth and promoted a caring environment and performed duties in accordance with safety and infection control procedures 100% compliance with OSHA/HIPAA.

Cashier / Customer Service Associate - Walgreens – Melbourne, FL 06/2012 – 02/2016

Served as a direct point of contact and delivered excellent customer service with 100% customer satisfaction. Operated the cash register, accepted payments, ensured accuracy of the cash drawer with 100% accuracy. Worked as part of a team and interacted well with diverse customers and staff members.

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