Call Center Customer Service

Lungelo Mandisa Mnguni

Empangeni, Dumisani Makhaye Village, Imboma Street 9095

**************@*****.*** 063*******

Results-driven call center representative with proven expertise in customer service and sales. Proven ability in delivering exceptional customer experiences through effective communication, active listening, and conflict resolution. Dedicated team player with excellent interpersonal skills, seeking to leverage my skills in a dynamic environment. Professional Experience

Ignition Group

Call centre agent

• -Conducted outbound calls to customers for Connex, ensuring timely communication and issue resolution.

• - Accurately captured and updated customer details utilizing Silver Surfer software, maintaining data integrity.

• - Successfully promoted Viva Cover campaign, providing product information and addressing customer queries.

• - Demonstrated exceptional communication skills, ensuring customer satisfaction and loyalty.

• - Managed customer interactions, resolving concerns and escalating complex issues when necessary.

• - Collaborated with internal teams to ensure seamless customer experience. Education

Old Mill High School

Matric

University of Zululand

Barts in Philosophy and Psychology

Key Skills

• Excellent written communication

• Active listening

• Problem solving

• Proficiency in CRM software

• Time management

• Teamwork

• Customer service oriented

References

Lungile Pearl Mbambo - Mentor/ Supervisor, Ignition

+27-66-591-**** ***************@*****.***

Mandisa Ntombela - Supervisor

+27-74-771-**** ************@*****.***

Contact this candidate