Technical Writer Project Manager

ANGELLE A WILKINS 864-***-**** **************@*****.***

Employment History:

QE Technical Writer (Contract)

(Alltrista/Cytiva) Greer SC

**/**- **/**

• Created and designed comprehensive technical documentation critical to the project's success.

• Produced a wide range of materials, including detailed user manuals, system administration guides, protocol documents, and help files.

• Strong technical writing skills, excellent written and verbal communication abilities, simplifying complex technical concepts.

• Collaborated with Project manager and technical staff on projects and worked closely with system engineers, developers, and other technical team members to understand the intricacies and requirements of the project.

• Regularly reviewed and revised material content to ensure its accuracy and relevance.

• Created Excel/Visio graphs and charts, used PowerPoint and Abode Illustrator for presentations.

• Minitab for SPC data input and output calculations.

• Approved labeling protocol and forms for production usage. Quality Engineering (Pneumatics & Compressor)

Wabtec Passenger Transit, Duncan, SC

03/2022-11/2023

• Detailed quality guidelines for external Suppliers using provided quality specifications.

• Updated ACL’s and Quality Management System (QMS) with incidents, fixes, and improvements.

• Performed systems audits based on IRIS and ISO 9001:2015 requirements.

• Provided quality metrics manufacturing procedures.

• Inspected product materials and electrical systems for defects and durability.

• Identified the root cause of technical issues and recommended solutions.

• Prepared reports on malfunctions and Corrective actions, NCR, Quality alerts.

• First piece inspections and generated Control Plans for PPAP’s.

• Issued ECNs for outdated or incorrect blueprints and related documentation.

• Tracked quality assurance metrics/issues and coordinated with Mechanical Engineers, Program Managers, Design and Supplier engineers.

Regional QMS/EHS Manager

Klockner Metals - Greenville, SC

07/2021 to 03/2022

• Managed Quality coordinators and technicians for Greenville, SC, and Alpharetta GA locations

• Performed and lead QMS COPQ meetings.

• Reduced Mill Claim process claims from 6M to 1.6M.

• Performed Capability, Gage R&R and statistical analysis of tooling and equipment.

• Gathered feedback from customers to assess Customer satisfaction, conducted Supplier Assessments and approvals.

• Implemented quality improvement principles, Lean manufacturing, 8D's, FMEA, PPAP's. FIFO processes.

• Lead Auditor for EHS audits and updated Safety and Environmental procedures.

• Performed EHS investigations and summary reports. Data Entry Specialist (F-16) (Contract)

Lockheed Martin Greenville, SC

06/2021 -07/2021

• Reviewed and data entry of information pertaining to F-16 information for engineering design.

• Provided repair dispositions and fabrication requirements for discrepant aircraft conditions discovered while performing aircraft maintenance, modification, repair, and overhaul.

• Resolved planning document issues, provide reports, and process planning changes to support hangar floor and flight line operations.

QMS/QA Manager

Lakeside Steel & Machine - Anderson, SC

05/2018 to 06/2021

• Devised and reviewed specifications for products or processes

• Audited internally and externally per ISO 9001 2015 standards.

• Final approval of fabricated products for customers.

• Kept accurate documentation of all quality projects and Customer concerns.

• Solicited feedback from customers to assess whether their requirements

•Implemented quality opportunities for continuous improvement and developed new efficient procedures.

• Facilitated and coordination of communication between IT, HR, Accounts and Finance departments.

•Completed NCR’s, CAR complaints and facilitated solutions. QMS Coordinator/ Lead QA Auditor

Metal Works Mfg./Ultra Armoring, Shelby NC

06/2017-05/2018

• Updated/revised their current QMS system for upcoming business- (AAR's Technical Services group)

• Revised and designed Control plans, WI’s, WP’s, SOP’s and forms/graph creation for welding, metal fabrication and ballistic armored vehicle modifications.

• Ensured that the guidelines of ISO9001-2015/TS16949 are adhered to, and facility complies.

• Project leader for Quality documentation system for Merkava (GDLS), P32 (DOS) and Mamba (Osprea) armored vehicles for governmental/and military contracts

• Gage Calibration and updating of gage data system.

• Completed CAR’s and Quality Alerts and NCR’s, 8D’s and Submission of First Piece Approvals (FAI’s).

• Implementation of the Layered Audit program.

• Managed the Material Review Board (MRB) process for nonconforming material.

• Performed Supplier’s yearly assessments rating and ranking.

• Maintained Training/Visual records for Welding personnel.

• Validation and creation of QA documentation for Vehicle Build Books and Modification Manuals.

• Lead trainer for production on Quality procedures/forms and SOP’s and WI's. QA Nuclear Documentation Specialist (Contract)

MP Husky (God shall), Greenville SC

02/2017-06/2017

• Revision of SOP’s, Forms and Work Instructions

• Ensured that guidelines for various Governmental and Nuclear Regulatory agencies were adhered to.

• Lead Auditor for Nuclear (NQA-1) Internal audit.

• Implementation guidelines of ISO 9001-2015

• Maintained all documentation for tracking purposes, filing, auditing, and corrections.

• Nuclear Internal Audit, trained and certified to 10CFR50 appx. B regulations

• Reviewed Production WI’s /SOP’s and documentation to ensure work performed was according to customer’s specification.

ASL, Inc. Office Coordinator (Contract)

Shelby, NC

05/2016-02/2017

• Reviewed and approved invoices before final shipments.

• Approved and scheduled employee’s work hours

• Prepared payroll, monitoring of office correspondences.

• Interfaced with Customers/Suppliers on shipments and cost issues.

• Prepared cost and budget monthly reports

• Annual cost and budget analysis and reporting

QA Engineering Specialist (contract)

H&L Accessory, LLC, Greer, SC

05/2015-04/2016

• Reviewed and evaluated PPAP submissions for completeness and accuracy.

• Validation of COA/COC

• Revision of SOP’s, Forms and Work Instructions

• Ensured that guidelines for various Governmental agencies were adhered to and followed.

• Conducted internal/external audits and CAR’s resolution, and Supplier yearly assessments rating and ranking.

• Submit documentation for Cost of Quality

• Trainer of Human Factors awareness.

• Liaison between Engineering, management staff and production personnel

• Resolved outstanding NCPF’s and 8D’s, or Supplier/Vendor issues.

• Trained and certified to FAA, CAAC, and AS9110, EASA Regulatory standards. Lead ISO 9001-2012, for Process and Product, Safety audits.

QA Analyst II, (Contract)

Horsehead Metal Products, Inc, Mooresboro, NC

07/2014 – 05/2015

• Ph. analyzers Testing, Solids contents, Turbidity and Viscosity Testing

• Gas Chromatography, Spectrometry, Organic stripping, use of ICP (OES), MZP titration methods

• Flash point and melting point determination for adhesives, glues, and plastics.

• Tensile and Vickers and Rockwell Hardness Testing and Gloss meters

• FTIR and Microscopes and Arc Spark testing performed.

• Particle size and distribution and conductivity measurements

• Assisted with the development of new product lines. Launch QA Engineering Specialist (Contract)

Magna Interiors/Exteriors, Spartanburg, SC

04/2014-07/2014

• Reviewed and evaluated Control plan’s, PPAP submissions ensuring that the submissions were complete and correct.

• First piece’s approvals measured and released for production runs on Rigid line, Bonding line, Trim Ring to Final Build

(Modularity).

• Worked directly with Senior Launch Engineers, Program Managers and BMW liaison to ensure Quality standards and processes.

• Conducted audits weekly on process, submitted any findings or observation to Senior Engineer

• Data entry of SPC measurement data into Excel and Minitab. Updated and revised documentation for any Engineering changes for headliners.

• Trained the production personnel on Quality expectations for the F16 production startup. QA Engineering Lab Analyst (Contract)

Staff mark/ Celanese Corporation

12/2013-04/2014

• Analytical testing of wet chemicals (glues and adhesives) as processed and finished products and using instrumental analytical techniques.

• Generation of COA’s and data entry into LIMS (Laboratory Information Management System).

• Calculation of batch adjustments as necessary, mathematical and bench blends.

• Maintained lab equipment and calibration as directed and record keeping.

• Use GMP procedures and guidelines during production of FDA regulated products.

• SAP entry of analytical values, and other transactions as required by QA Manager.

• Utilized Spectrometer, PH analyzers, Solids content testing, Viscometer testing, and TGA testing (thermal gravimeter analysis).

PPAP Coordinator (Contract)

RL Enterprise & Associates/Kongsberg Automotive

04/2013-11/2013

• Requested PPAP’s, and evaluation of Supplier PPAP submissions. Interfaced with Suppliers and Engineers on PPAP’s submitted.

• Reviewed documents procedures, work instructions, blueprints and put in EC request for updates, if needed.

• Requested and submitted PPAP first piece approval lay-outs.

• Worked to resolve outstanding 8D’s and CAR’s issues.

• Ensured that ISO 9001/TS16949 and AIAG and Company standards were within guidelines.

• Evaluated PFEMA’s and Control Plans to current AIAG standards for Severity and Detection rankings/ratings affecting RPN number.

Metallurgical Engineering Lab Analyst (CCL Certified) M&P Labs/GE (GTTC) (Contract)

03/2012-03/2013

• Assisted with special product developments and new product lines. Worked on samples for wind turbines and generators, green technology.

• Acid mix formulation and etching of Metallurgical samples.

• Proficient in the use of various gages, (ex, calibers, micrometers, height gages) and lab equipment

• Sectioning, mounting, polishing, etching, and evaluation of metallurgical samples.

• Performed testing on coatings, welds, thermal barrier coatings, paints, ferrous and non-ferrous material and alloys and composite materials.

• Mixed and blended acids formulas for etchants to evaluate test samples. Performed Tensile, Rockwell, Brinell and Vickers hardness testing.

• Utilized microscopes and other various lab equipment to analysis samples.

(SQE) Quality Assurance

Exopack, LLC Duncan, SC

07/2005 – 02/2012

• Coordinator and Issuer for all Supplier Complaints for all raw materials and products.

• Validation of Supplier’s COA's and COC's certificates, also FDA certificate of compliance.

• Updated Material Specification and Production Process Manuel’s.

• Conducted ISO 9001-2008 Internal audits and AIB, FDA Internal audits and Manufacturing process audits.

• Prepared monthly test samples of Raw Materials for Corporate Lab for verification of Suppliers COA’S.

• Evaluated and entered data into SAP system for the monthly Cost of Quality.

• Performed yearly Supplier Assessments rankings and ratings.

• Evaluated test samples for Moisture content using FTIR and performed gloss meter testing and viscosity measurements on inks and glues.

Quality Assurance Specialist

Draxelmaier Automotive, Duncan, SC

10/1999 - 05/2005

• Generated Quality alerts, 8D’s, reviewed PPAP submissions.

• Performed in-process and dock audits, Conducted 1st piece approvals for production runs.

• Inspection and dimensional measurements of molded plastic components.

• Visual inspection of doors, leathers, and assembly parts.

• Performed Capability and Attribution studies. SPC documentation and SAP system data entry.

• Trained production associates on Quality changes, alerts, and SOP and work procedures. Metallurgical Lab Specialist (CCL Certified)

Engelhard Surface Technologies Duncan, SC

04/1989 - 09/1999

• Conducted metallurgical and material structure evaluations of thermal barrier coatings and ferrous non-ferrous materials.

• Set-up and designed a Documentation Traceable Plan for laboratory test samples and the generation of Material Certification forms for samples.

• Maintained all lab equipment, Microscopes, Scanners, Mini Saws, Surface Finishers and Grinders, Rockwell, and Vickers hardness tester specialist.

• Implementation of an Internal Sample evaluation plan for standardization of test samples ran in lab.

• Conducted monthly internal audits on different processes and procedures.

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Education

• Greenville Technology College Greenville, SC ISO 9001-2015 Lead Internal Auditor (5/2015)

• Central Coatings Laboratories Cincinnati, OH Metallography (10/1998)

• Villanova University –Online Villanova, PA Six Sigma Green Belt (6/2011)

• Spartanburg Community College Spartanburg, SC General Technology (college transfer)

• Global Quality Assurance -Nuclear Greenville, SC GQA Indoctrination and Nuclear Training

• Limestone College Gaffney, SC BS Business Management/Accounting

• NC State University Arden, NC ISO 9001-2015/TS Lead Internal Auditor

• Fred Pryor General Management Charlotte, NC Conference on Leadership & Teambuilding

• Fred Pryor Seminars Greenville, SC Microsoft Excel Charts and Graphs (2019)

• Spartanburg Methodist College Spartanburg, SC AS, Business/ Marketing (5/1981)

• ASQ Online- IATF Lead Auditor Greenville, SC IATF 2016 Lead Auditor

• ASQ Online CQM/CQE Online Currently Enrolled 2024

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