Customer Experience Medical Billing

Rasha MADBOULY

Wilmington, DE *****

847-***-**** - *****@*******.***

Professional Summary

Experienced customer experience agent dedicated to providing exceptional customer service, fostering loyal business relationships. With a pleasant demeanor and excellent problem-solving skills, committed to researching and identifying comprehensive solutions to customer issues. Passionate about delivering top-notch service, goal is to ensure complete customer satisfaction and promote long-lasting success.

Skills

Problem-solving abilities

Microsoft Office expertise

Strong verbal/written communication

Detail oriented

CMS knowledge

Athena software

Well organized

ICD-10 Coding knowledge

CPT Coding knowledge

Medical Terminology

3M Coder

Work History

08/2024 to Current

Medical Billing Specialist

Mazzoni Center – Philadelphia, PA

Communicated with insurance providers to resolve denied claims and resubmitted.

Posted and adjusted payments from insurance companies.

Communicated effectively and extensively with other departments to resolve claims issues.

Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.

Located errors and promptly refiled rejected claims.

Identified and resolved patient billing and payment issues.

03/2014 to Current

Customer Experience Representative

Enterprise Rent-A-Car – Philadelphia, PA

Support customers with product implementation and usage and answer questions quickly and thoroughly

Assess customer needs and up-sale products and services to maximize sales

Accept and process payments, explain charges on customer bills and resolve complex billing issues

Generate most revenue in the team

Became “Lead” representative and awarded top representative

Train and develop new team members.

12/2019 to 12/2022

Medical Billing Specialist

ELITE MEDICAL BILLING – Farmington, MI

Entered patient personal data into (EMR) electronic medical records system

Coded patient medical encounters according to CPT guidelines

Submitted claims to various insurance companies to be paid

Supported customers with billing questions over the phone.

08/1999 to 11/2013

Account Manager

Rash Ranco corporation – Chicago, IL

Maintained compliance with export guidelines and international standards

Maximized profit opportunities by effectively managing time and resources to meet sales objectives

Alleviated costs by negotiating product prices and equalizing freight rates

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Education

CERTIFICATION: Medical Coding And Medical Billing

Oakton Community College - Des Plaines, IL

12/2001

Associate Of Business Administration: Business Administration And Management

Robert Morris University - Chicago, IL

Languages

Arabic

Native or Bilingual

Contact this candidate