Administrative Assistant Customer Service

Barbara Dorfman

Email: ***************@*****.*** Phone: 713-***-**** LinkedIn:

www.linkedin.com/in/barbara-dorfman

Career Summary

Detail-oriented and dedicated Administrative Assistant with nearly 20 years of experience in managing office operations and providing exceptional customer service. Proven ability to streamline workflows, handle high-volume call traffic, and optimize communication systems. Strong skills in multitasking, problem-solving, and de-escalating situations, ensuring a smooth and efficient office environment. Proficient in modern phone systems including 8X8, PBX, and VOIP, with a track record of troubleshooting and improving functionality. A collaborative team player committed to enhancing customer experience and supporting operational success.

Key Skills

- Strong communication and interpersonal skills

- Excellent de-escalation and conflict resolution abilities

- Proficient in 8X8, PBX, VOIP, and modern phone systems

- Microsoft Office Suite (Word, Excel)

- Office management, supply chain coordination, and mail processing

- Workflow optimization and data tracking/reporting

- High-volume call management and customer service

- Detail-oriented with strong organizational skills

- Ability to work in fast-paced environments

Professional Experience

Builders First Source (Bison Building Materials) – Houston, TX Administrative Assistant (June 2004 – November 2022)

- Managed all inbound calls, efficiently directing inquiries and routing calls to appropriate departments to ensure prompt resolution.

- Troubleshot phone system issues and ensured seamless operation of 8X8, PBX, and VOIP systems, reducing downtime and improving office communication.

- Maintained detailed logs of all call activities, providing regular reporting to supervisors for performance tracking and operational improvements.

- Streamlined office operations, managing office supply orders, sorting and processing mail, and coordinating outbound mail for staff, contributing to an organized and efficient work environment.

- Played a key role in enhancing customer service by identifying client needs and addressing concerns, resulting in improved client satisfaction and retention. Rosicki, Rosicki, & Associates – New York, NY

Administrative Assistant (October 1999 – June 2003)

- Handled high-volume call management, ensuring effective communication by directing inquiries to the appropriate departments and personnel.

- Managed office supplies and supported daily office functions including mail sorting and processing, contributing to a well-organized and efficient workplace.

- Maintained accurate logs of all incoming calls and facilitated smooth communication between clients and staff.

Education & Certifications

Monmouth University – Monmouth, NJ

Associate of General Studies (1993–1997)

Signature Service Course – Houston, TX (2021)

Jill Hickman Companies

- Focused on customer service excellence, conflict resolution, and communication skills development.

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