Management and Financial Aid
Resume:
Miriam Tirado
Plantation, FL *****
********@*******.***
SUMMARY OF QUALIFICATIONS
Extensive experience in leadership, management, financial aid, accounting, customer service, human resources, and sales.
Strong analytical and problem-solving abilities.
Proven capability to coordinate and complete multiple projects in a fast-paced environment.
Enthusiastic, creative, dependable, and willing to take on increased responsibility.
Adaptable to changes in challenging environments.
Highly organized and motivated, with the ability to work both independently and as part of a team.
Excellent oral and written communication skills.
Bilingual in English and Spanish.
EDUCATION
University of Phoenix
Master of Arts in Organizational Management
PROFESSIONAL EXPERIENCE
Financial Aid Assistance Director
Florida Memorial University
Sept. 2023 - Present
Supervise, train, and evaluate financial aid staff, ensuring a high level of service and productivity.
Ensure compliance with federal, state, and institutional regulations.
Review and process financial aid applications, including awarding of funds.
Monitor student eligibility for various financial aid programs and make adjustments as necessary.
Resolve escalated issues and complaints in a timely and effective manner.
Office Manager/Title Clerk
Import Haven Corp
Oct. 2019 – Sept. 2023
Answered telephone calls and emails from customers and clients.
Reported office progress, created spreadsheets, collected customer balances, maintained filing systems, prepared titles for liens, and assisted in sales.
Maintained office services by organizing office operations and procedures.
Controller/Office Manager/HR/Title Clerk
Premium Motors
Oct. 2015 – Sept. 2019
Supervised all employees.
Maintained an orderly accounting filing system, managed collections, inventory, payables, and payroll.
Handled day-to-day accounting transactions.
Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, and reviewing and approving supply requisitions.
Prepared titles for liens and registrations.
Financial Aid Director
Miami Media School
Sept. 2012 - Oct. 2015
Assisted students with all financial aid matters.
Administered and processed all federal aid programs, including disbursements, refunds, drops, leaves of absence (LOA), satisfactory academic progress (SAP), and collected all cash payments.
School Director
Margate School of Beauty
Oct. 2008 – July 2012
Worked within corporate guidelines to establish and define the overall philosophy and goals for the school.
Established, reviewed, revised, and monitored school policies.
Managed directors and oversaw all areas of human resources, marketing, and sales.
Participated in interviewing, hiring, firing, supervision, and evaluation of personnel.
Implemented policies and systems to maximize employee performance and meet organizational strategic objectives.
Monitored compliance with all applicable federal and state laws and regulations related to the operation of a private postsecondary school.
Established general operating procedures and evaluated compliance through personnel reviews.
Monitored the utilization of the school's funds, financial accounts, operating expenses, and revenues.
As custodian of records, established policies and procedures related to the maintenance of student and employee records as required by federal and state law.
Prepared reports for accreditation to federal and state agencies and private accreditation organizations.
Business Development Regional Director
National Student Loan Program
April 2006 – Sept. 2008
Managed sales and marketing efforts in South Florida.
Acted as a liaison to NSLP’s external and internal clients, maintaining positive relationships with current clients and creating new business opportunities.
School Relations Regional Manager
College Loan Corporation
May 2005 – March 2006
Managed sales and marketing efforts in Puerto Rico for Stafford loans, PLUS loans, Consolidation loans, and Alternative loans.
Developed new business opportunities.
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