Customer Service Call Center
Resume:
MARLICIA A. VOISARD
Roseville, CA 95678
**********@*****.***
CUSTOMER SERVICE REP / 15 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
Polished, professional customer service rep offering:
6 years of experience providing customer support in busy call center environments for past due accounts.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
1977-1979
California Highway Patrol
California Highway Patrol Officer
Patrolled an assigned area of freeway in an effort to lower the amount of traffic violations, assist motorist, and prepare accident reports. Additionally, be on the lookout for violations of the California Vehicle Code which required the issuing of a written citation and or arrest.
1979-2000
Medical Board of California
Senior Medical Investigator
Retiring in 2000
Investigate both criminal and administrative complaints against medical health care professionals. Prepare and execute arrest and search warrants in concert with investigations of allegations of criminal activity. Make arrest, testify in both criminal and administrative hearings.
2000-2006
Customer Service
Long Beach Acceptance Corporation
City of Orange, Ca
2006-2008
Customer Service Representative
Chase Automotive Finance, Phoenix, Az.
Handled incoming as well as outgoing calls from automobile loan holders, responding to inquiries, regarding late automobile payments and helping them to bring their accounts current.
2008-2010
Customer Service Representative
Arizona Instrument, Tempe Az.
Contact companies on behalf of Arizona Instrument and make arrangements to bring their account current. Update accounts to reflect payments and file paperwork associated with customer accounts. Greet transfer and hold calls.
2010-2014
Owner Operator
Sister Clean
Indio, Ca.
Performed maintenance and minor repair services on foreclosed bank owned real estate.
2014-2016
Customer Service Representative
States Recovery System, Rancho Cordova, CA.
Handle customer inquiries, regarding, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
2016-2019
Customer Service/Process Server
Legalease
Sacramento, CA
Process server located and served persons court related documents
COVID 2019-CURRENT
Build rapport, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
EDUCATION
Graduate of Columbia College June 2021
SKILLS
Skill Name
Skill Level
Last Used/Experience
Customer Service
Expert
Currently used/20 years
Call Center Service Operations
Expert
Currently used/06 years
Complaint Handling/Dispute Resolution
Expert
Currently used/06 years
Sales Lead Generation
Expert
Currently used/01 years
Data Entry/Records Management
Expert
Currently used/20 years
Multiline Phone Use
Expert
Currently used/06 years
MS Word, Excel and Access
Intermediate
Currently used/08 years
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