Customer Service Representative, Data Entry Clerk
Resume:
Jessica Welch
#readytowork
Campbellsville, KY **718
**********@*****.***
I am a versatile professional with extensive experience in customer service, transportation, food preparation, and various other roles. I am authorized to work in the US and have a strong background in customer satisfaction, time management, and attention to detail. My work history includes positions such as non-emergency driver, AM prep cook, forklift operator, customer service associate, key holder/sales lead, press machine operator, business owner, kennel manager, medical billing clerk, road service attendant, personal care assistant, customer service representative, and secretary. I hold an Associate in Applied Science in Human Services from Somerset Community College and have numerous skills, including proficiency in Microsoft Office, QuickBooks, and various customer service and clerical tasks.I also hold a certifications as a Home Health Aide and a food handler. I have been assessed as highly proficient in customer focus, data entry accuracy, and electronic health records best practices. Work Experience
AM prep cook
Wings Pizza and Things - Campbellsville, KY
June 2017 to August 2021
Prepare pizza dough, make signature sauces, prepare salads, at times I took to go orders over the phone and also delivered orders. Kept my are clean and sanitized l. Forklift Operator
Wilbert Plastic Services - Lebanon, KY
March 2015 to November 2016
Responsibilities included, making sure the equipment was safe before and after my shift, responsible for making sure the press had empty packaging and removed full ones. Skills Used
You must at all times demonstrate extreme safety.
Customer Service Associate
Lowe's - Campbellsville, KY
May 2014 to February 2015
Used software tools including: Windows 8, System specific to Lowe's. Spoke with customers by phone and in person. Provided information about products and services. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Collected card payments. My accomplishments included: I began my position with Lowe's as a seasonal employee in the outside lawn and garden department. I was promoted to customer service associate. Key Holder/Sales Lead
Dollar General - Utica, NY
September 2012 to March 2014
Non-emergency driver
Wilkerson Transport
04/04/2021 to 11/15/2024
Per daily schedule I picked up clients and dropped them off at doctors appointment, grocery trips and, pharmacy trips.
Followed extreme time management detail.
Kept detailed records of time and mileage.
Managed the store. Directed workers in sales, inventory, checking cash receipts and customer service. Monitored sales floor to ensure customer satisfaction. Inventoried stock. Mentored staff and helped them handle difficult sales. Ensured merchandise was correctly priced and displayed. Ensured that merchandise was in good condition. Used magnetic card readers, PDAs, credit card machines, cash registers and security cameras. Assisted and educated customers. Press Machine Operator
Staff Corp - Lebanon, KY
June 2012 to October 2012
Shaped and formed products including rubber. Measured and examined extruded products. Checked products
meet standards. Cleaned work areas. Monitored production to maintain quality. Kept production reports. Reported defects.
Owner Operator
Movieland Video - Campbellsville, KY
June 2009 to November 2010
Owned a small business. Supervised distribution activities such as product packing. Directed pricing and sales activities. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Engaged in staff recruitment, interviewing,
hiring, training, evaluation and discipline. Selected goods and services to be offered. Set prices and credit terms. Interacted directly and productively with customers. Primary aim of the company: Movie land Video was DVD movie sale/rental
Kennel Manager
Steven Swan Humane Society - New Hartford, NY
March 2004 to June 2007
Provided routine care for pets and animal companions. Provided care in a pet store or pet care business. Fed and watered animals according to schedules and feeding instructions. Bathed, shampooed, or otherwise
cleaned animals. Provided adequate light, heat, humidity, and shelter spaces for caged animals. Checked animals for signs of illness or injury. Transported animals to veterinarian. Kept records about animals' health,
behavior, and care. Answered questions and provided customer service to animal owners. Planned or assisted with animal breeding. Ordered, stocked, and maintained supply inventory. Sold pet food or supplies.
Medical billing clerk
Addeco Employment Service - Utica, NY
August 2002 to February 2003
Duties included sending patient medical bills to the correct insurance company, rebilling secondary insurance and contacting Med Rev (collection agency) regarding over due patient accounts. Road Service Attendant
AAA of Western and Central New York - Liverpool, NY August 2000 to October 2001
Road Service Attendant
Duties included to take AAA calls from the members and dispatch a tow truck or police if needed. Some calls
needed to be given to other clubs and in that case I had to call that home club and give that call to them. Personal Care Assistant (PCA)
Caregivers of Utica - Utica, NY
June 2000 to September 2001
Personal Care Aid
I had 5 clients per day, I would clean house, cook meals, assist in personal care and grooming, and anything else the client needed I would do.
Customer Service Rep
APAC Customer Services - Utica, NY
November 1997 to January 2000
customer service for MCI long distance duties included, helping customers with billing, credit issues, activating and deactivating service
Telephone Secretary
Secratary
Answer Com Message Center - Utica, NY
January 1993 to October 1996
Utica, NY Jan. 1995 to Oct. 1996
Telephone Secretary
I answered calls for doctors, lawyers, funeral homes, also tow truck companies and the local cable company. I
took messages and gave the messages out when that client would call in..unless otherwise noted. Some calls
would have to be put over a alpha mate pager, for example the county corner calls and funeral calls Education
Associate in Applied Science (AAS) in Human Services Somerset Community College
2013
Skills
• Customer Services (5 years)
• Forklift driver (1 year)
• Typing 25 wpm (10+ years)
• Manufacturing (5 years)
• Quality Control (5 years)
• Machine Operator (3 years)
• Microsoft office (10+ years)
• Answering Phones (3 years)
• Office Equipment (10+ years)
• Record Keeping (10+ years)
• Food Prep
• Food Service
• Time Management
• Animal Care
• Medical Billing
• Meal Preparation
• Kennel Experience
• Pet Care
• QuickBooks
• Cooking
• Quality Inspection
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Cleaning Experience
• Quality Assurance
• Pricing
• Store Management Experience
• Clerical Experience
• Front Desk
• Pet Grooming
• Dietary aide experience
• Sales
• Customer service
• Typing
• Pet Sitting
• Laundry
• Animal Restraint
• Management
• POS
• Animal Handling
• Home care
• Caregiving
• Documentation review
• Office experience
• Planograms
• Merchandising
• Computer literacy
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Case Management
Certifications and Licenses
Home Health Aide
January 2004 to Present
food handler certificate
Assessments
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Electronic health records: Best practices — Highly Proficient March 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient
Basic attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
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