Desktop Support Technical
Resume:
MARK BOND
Milwaukee, Wisconsin *****
***********@*****.***
PROFILE
Detail-oriented, analytical System Administrator motivated to drive projects from start to finish. Extensive experience working with hardware and software configuration to troubleshoot complex system-level issues. Skillful in providing desktop support, end-user, and technical support. Knowledgeable in the Installation and configuration of various types of anti-virus protection programs, routers, hubs, and modems. Provided comprehensive support for Microsoft products via email, phone, or remote tools. Streamlined imaging process, reducing deployment time by 20%.
TECHNOLOGY SKILLS
MS Office 2010-365
MS Cloud Storage Backup
MS Outlook, Word, Excel, PowerPoint
PowerShell
MS Azure
VM Ware
MS Intune
MFA
Active Directory
Service Now Ticketing
EDUCATION
New Horizons – Brookfield, WI
Certificate of Completion, Microsoft Azure Fundamental
Certificate of Completion, Microsoft Azure Administrator
Computer Learning Center – Houston, TX
Associate – Networking Engineering, Minor – Information Technology Management
Brook Source, Artech, Iron Systems 12/2019 - 11/2024
Software Administrator/SR Helpdesk Analyst,
Managed complete set-up and imagining for 600+Remote users
Air conditioning units, fans, and liquid cooling systems to regulate the temperature within the data center and prevent equipment from overheating.
Administered full support of Microsoft products by e-mail, Via Phone, or deskside
Applied SCCM to image new PCs
Utilized Service Now ticketing system
Giving Aid to VPS for whatever is needed
The use of Active directory
Full support of Office 365
managing physical storage systems, backups, disaster recovery solutions, and implementing security measures to protect data from loss, breaches, or corruption
Managing the hardware, network connectivity, and software required to maintain smooth operations. This includes server maintenance, load balancing, network security, and ensuring high availability and redundancy.
Sentenial, Infosys, IDC, – Milwaukee, WI 04/2017-11/2019
SR Desk Side Support Analyst
Use of Active Directory to build user profiles and add Apps
daily and provided full support including remote users
Supported Windows 7, 8, 10
Imaged desktops and laptops using SCCM for over 200 users with full deployment
Installed applications as designated by department specification
Utilized Active Directory and MS Cloud backup storage using MS Azure
Modis/Insight Global – Milwaukee, WI 09/2015 – 03/2017
SR Deskside Analyst
Provided full support of software and hardware in person, remotely, and by telephone
Utilized SCCM imaging for 1000+ PCs using Windows 7, 8, 10
Deployed monitors and printers to end users
Set up dual monitors, personal or network including printers, scanners, and I pads
Installed applications and password reset
SR Helpdesk Analyst, Modis/Guide IT – Milwaukee, WI 03/2012 – 07/2015
Managed complete set-up and imagining for 600+ users
Administered full support of Microsoft products by e-mail, call center or deskside
Applied SCCM to image new PCs
Utilized Service Now ticketing system
Time Warner Cable –Milwaukee, WI 12/2007 – 02/2012
Deskside Analyst
Created and supported up to 1000 new user accounts for Outlook, MS Office and other applications including the configuration
Provided desktop support on a variety of issues through identification, research, and resolution of technical problems within established Service Level Agreement
Managed assigned helpdesk tickets and phone calls using best practices IT department procedures for technical support
Imaged and deployed new PCs, installed and configured routers, switches and complete network set-up
AT&T Communications – Milwaukee, WI 01/2001 – 08/2007
Technical Administrator/Support
Handled daily technical support, administration, maintenance, implementation,
Performed configuration for desktop, print, telephony/voice, wired/wireless/data/security network, specialty computing devices and related hardware and software
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