Customer Service Data Entry

Antonio L. Hester

***** ** ****** **** * Miami Fl 33170

***-***-***********@*****.***

Employment gap:

**** - ******* ******** ********** **** brain stroke/ brain surgery

****-****-********** **om a medical condition

2012-2014 unemployed/hospitalized

Summary of Qualifications:

•Twenty years of customer service experience.

•Ten years managerial experience supervising teams in verbal and demographic etiquette, standard operation procedures, collection of various forms of data, time management, requests, disputes, client procedures, policies and reports.

•Five plus years of administrative assistance, office support and record management processing incoming and outgoing correspondence to include requesting and processing classified media production reports and ensure all levels are in compliance where applicable laws and quality assurance policies apply.

Experience:

9/13/2021-

Paladin Consulting Inc. Dallas, TX/ Miami, FL

Xerox/Ryder Corporation

Contractor-Systems Operator

●Transfer PDF, WORD and TIFF files, preparing documents i.e. training/operating manuals,

●Process billing excel reports, sending receiving to and from clients; operating Nuvera 120, DT125, 770 Color press. while performing maintenance on Xerox office machines

11/2019-9/2021 Cutler Bay, FL

Alorica

Sr Customer Service Rep/ Customer Service Rep

●Operate heavy in-bound calls, register federal employees/ retirees and uniformed service retirees into the Federal Dental and Vision Insurance Program (FEDVIP).

●Perform profile updates cancellations and plan changes, verify enrollments with the various insurance carriers apart of the FEDVIP program

●Process ACH payments via phone

03/11-5/2012

FCi Federal,

Contractor w/US DHS Citizenship and Immigration Services Miami, FL

Data Entry Clerk II/ Lead Fee Clerk

03/10-03/11

Dell Services Federal Government

Contractor w/ US DHS Citizenship and Immigration Services Miami, FL

Data Entry Clerk II/ Lead Fee Clerk

08/08-03/10

Perot Systems Government Services

Contractor w/US DHS Citizenship and Immigration Services Miami, FL

Data Entry Clerk/ Record Scheduling

•Acting interim Data Unit Supervisor.

•Schedule Customers for Citizenship processing

•Supervise and assist the Records and Data Unit clerks in daily mail/file room operations, data entry, courier and clerical duties. Conducts frequent internal quality audits.

•Retiring files to NRC and FRC lifting 40+ pound boxes of files for processing and redelivery. Keep and maintain various logs.

•Prioritize and assign work instructions in a team environment.

•Operate and maintain all files through the National Filing Tracking System (NFTS); Assign access to ICE Special Investigators / Custom Border and Protection Officers.

02/05-08/08

BCA Financial Services Inc. Palmetto Bay, FL

Senior Account Specialist Manager

•Assist collections department Manager to perform special projects, daily administrative tasks, evaluate the quality of work and performance of all clerks assigned.

•Supervise clerks in the daily operations of medical collections, incoming and outgoing correspondence, file operations, investigative research, payments and disputes.

•Monitor all assigned tasks ensuring standard office procedures and practices are met.

•Verify compliance with work standards and responsibilities in the daily work functions and conducts internal quality audits.

•Ensure production tasks are met timely in regards to patient disputes via mail and or electronically; accurate credit reporting.

•Train, assist and advise proper use of client hospital database systems, interpreting medical remittance forms such as: explanation of benefits and the applications and procedures of document imaging and standard operating procedures (SOP).

Medical Collector

•Operate heavy capacity in-bound/out-bound calls.

•Record and update account demographics and activity performed.

•Correspond with patients to collect outstanding medical debt

•Secure payment in full, schedule monthly payment arrangements and offer settlements.

•Obtain insurance information; verify coverage, claim status and payment information with commercial and third party insurance providers.

•Complete and submit form letters in response to requests or problems identified by information received from patients and or insurance providers.

•Maintain procedure and guidelines in accordance with the Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA) and the Health Insurance Portability and Accountability Act (HIPAA) including other statutes, laws and regulations pertinent to the collection industries served.

02/01-02/05 Miami, FL

Events and Office Consultants

Customer Service Rep/ Data Entry Clerk

•Record and update demographic and business information

•Register clients and consumers for trade show events

•Prepare and process company correspondence; collect payments via cash or credit cards

Education: 09/86-06/90 Miami Northwestern Senior High

Certificate: Diploma

06/03-01/04 Management Resources, Inc. Miami, FL

Certificate: Medical Billing/Coding

Skills:

•Typing: 70+ wpm

•Operate general office equipment

•Operate Hand-held barcode scanners

•Microsoft Word, Excel, Access, Outlook, and Power Point, IBIS, IDCR, SNAPS, CIS, NFTS, IDX 9.0,ProComm Plus-FACS, Paper Vision ER, MediTech System, E-OSCAR, SMS, CITRIX, PADI, HBOWEM, Star Navigator, Medisoft, ICD-9/CPT codes, CMS 1500 / UB92-knowledgeable

Education: 09/86-06/90 Miami Northwestern Senior High Miami, FL

Certificate: Diploma

06/03-01/04 Management Resources, Inc. Miami, FL

Certificate: Medical Billing/Coding

References: Elijah Fletcher Employee Health and Wellness Coordinator 305-***-****

Elvira Seymour Records Manager 305-***-****

Sabel Barnes-Little Retired 305-***-****

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