Customer Service Data Entry

JUNIE KAMAU

Silver Spring, MD USA C. 410-***-**** ***********@*****.***

SUMMARY

Accuracy-driven Manager offering a combined 20+ years’ experience in Payroll Management, Accounts Management, Office Management, and Customer Service.

PROFICIENT IN PAYLOCITY, WORKDAY, MICROSOFT OFFICE, CCC ONE, ERA-IGNITE, REYNOLDS & REYNOLDS.

SKILLS

Customer Service

Data Entry Abilities

Decision Making

Employee Training

Financial Management

Leadership

Prioritizing and Planning

Proficient in Microsoft Office

Reporting and Documentation

Service-Oriented

Sound Judgment

Time Management

Willing to Learn

WORK EXPERIENCE

PAYROLL SPECIALIST 06/2022 – PRESENT

MERIDIAN INTERNATIONAL CENTER – Washington, DC

40HRS - FULLTIME

Use PAYLOCITY to Oversee and implement payroll functions ensuring that biweekly payroll is processed on time, accurately, and in compliance with company processes and policies, and government regulations.

Ensure accurate accounting record keeping and day-to-day processing including salaries benefit garnishment taxes and other deductions.

Ensures accurate and timely processing of payroll updates including new hires’ terminations and changes to pay rates and deductions.

Prepares and maintains accurate records and reports of payroll transactions; coordinates with the finance and accounting team as needed for reporting and reconciliation.

Conducts regular internal audits of payroll data to ensure accuracy.

Ensures compliance with federal state and local payroll wage and hour laws and best practices.

Facilitate audits by providing records and documentation to auditors.

Identifies and recommends updates to payroll processing software systems and procedures.

Responsible for completing all organizational administrative responsibilities in a timely manner and meeting all organizational administrative deadlines.

Other duties assigned.

PAYROLL MANAGER 04/2020 – 06/2022

DARCARS AUTOMOTIVE – Bethesda, MD

40HRS - FULLTIME

Assist with audits by preparing accounts and providing information.

Collect, compile, correct, and process bi-weekly payroll using WORKDAY.

Implement various payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.

Maintain impeccable payroll records.

Maintain knowledge of federal, state, and local wage and hour laws.

Maintain official employee files.

Manage Family and Medical Leave Act claims including notice requirements.

Manage worker’s compensation claims reporting and management processes.

Perform monthly minimum wage reconciliation.

Prepare physical checks for employees and check stubs for those receiving direct deposits of funds.

Process benefit plan enrollments, changes, and terminations in the payroll system; notify benefits administrators of these actions.

Process/manage garnishments and other deductions by the applicable law.

Produce payroll and/or benefits-related reports as requested.

Review and reconcile payroll-related general ledger accounts.

Review and verify time and attendance records; resolve issues.

Serve as the first-level contact for general benefits-related inquiries, and field escalated issues as necessary.

Serve as the primary point of contact for payroll-related questions; research and resolve errors and discrepancies.

Supervise a team of 2-4 employees.

Support annual open enrollment activities.

Support compliance efforts related to sales licensing; maintain and act on license expiration log.

Void checks and issue stop payment orders to correct payroll discrepancies.

Work with HR staff to accurately track and update paid time off.

Administer various employee benefit programs, such as life, medical and dental, accident and disability, insurance, and health maintenance organizations.

Coordinate human resources procedures to initiate benefits such as disability insurance, medical and life insurance.

Provide benefit orientations, enrollments, claims processing, and self-billings of insurance.

Process and maintain all status reports and pay changes.

Assist employees in filing health, dental, life, and all other related and benefit claims.

Manage Family and Medical Leave Act claims including notice requirements.

Implement new benefit programs; arrange and conduct employee information presentations and enrollments.

Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims, and costs. Resolve administrative problems with the carrier representatives.

Prepare and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs.

Support annual open enrollment activities.

Manage worker’s compensation claims reporting and management processes.

Assist the Human Resources and Workday team.

OFFICE AND ACCOUNTS MANAGER 11/2009-03/2020

DARCARS COLLISION CENTER – Rockville, MD

40HRS – FULLTIME

Worked hand in hand with Estimators to ensure that all customer information is input into the system and the customer /repair is handled effectively and efficiently throughout the repair process USING CCC1, Reynolds & Reynold, and ERA IGNITE.

Accounts Receivables – generated invoices and receipt payments from Insurance companies and Customers.

Assisted with reviewing repair orders for accuracy.

Automated office operations for managing customer correspondence, payment scheduling, record tracking, and data communications.

Collaborated with accounting associates to improve reconciliation processes.

Collected and recorded payments for completed repairs and managed A/R.

Completed a variety of administrative-related tasks for the GM.

Completed accurate filings and maintain compliance.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Determined appropriate course of action, referral, or response.

Maintained current and accurate cash balances for all programs, at the Collision Center department.

Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.

Maintained and organized vendor invoices, bulletin boards, break rooms, employee files, office supplies, and front office.

Managed technician payroll in repair orders using CCC1, Reynolds & Reynolds, and ERA IGNITE Payroll dept.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Oversaw receiving and organizing correspondence, answering, and forwarding calls, and creating business letters and records.

Performed financial duties including the processing of payments, preparing daily deposit log, petty cash reconciliation, collecting receivables, and submitting receivable adjustments.

Prepared various reports and updates including morning reports, rental updates, accounts receivable reports, repair center and production reports.

Prioritized conflicting needs; handled matters expeditiously, proactively, and followed through on projects to successful completion, often with deadline pressures.

Provided a bridge for smooth communication between the Collision Center office and other departments.

Provided accurate, timely payroll and HR-related administration and recordkeeping.

Researched, prioritized, and followed up on incoming issues and concerns including those of a sensitive or confidential nature.

Supervised a team of 2-4 employees.

Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.

Verified the accuracy of accounting disbursements such as payroll and vendor payments.

COLLISION CENTER ESTIMATOR 07/2006-11/2009

DARCARS COLLISION CENTER – Silver Spring, MD

40HRS – FULLTIME

Examined damage to customer vehicles to locate structural, body, mechanical, or interior damages.

Estimated repair costs including supplies, parts, and labor.

Calculated customer payments including deductibles for repaired items.

Managed claim process for customers by obtaining estimates from insurance companies and reviewing them with the insurance adjuster.

Maintained customer rapport by explaining the estimate and expected return of the vehicle.

Maintained high-quality repairs and minimized comebacks.

Conducted spot checks of each completed job for thoroughness and quality.

Reconciled and prepared final invoices matching approved estimates.

RECEPTIONIST/CASHIER 06/2005-07/2006

DARCARS COLLISION CENTER – Silver Spring, MD

40HRS – FULLTIME

Answered basic customer inquiries and referred more extensive inquiries to the appropriate person.

Communicated messages to all appropriate parties in a timely manner.

Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.

Enter data into the computer-operated prospect tracking system.

Greet showroom customers and determine the nature of their visit.

Handled payment processing and provided customers with receipts and proper bills and change.

Maintained daily calendars, set appointments with clients, and planned daily office events.

Maintained front office cleanliness and organized supplies to increase productivity.

Performed clerical duties and accounting duties.

Pulled and organized requested documentation.

Scheduled and confirmed appointments.

Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.

Updated and distributed company telephone roster when necessary

EDUCATION

UNIVERSITY of NAIROBI – Nairobi, Kenya

Accounting - associate degree-2003

GRAFFINS COLLEGE – Nairobi, Kenya

Business Administration and Management - associate degree-2001

GRAFFINS COLLEGE – Nairobi, Kenya

Sales and Marketing - associate degree-1999

CCBC – Essex, Maryland

Pre-Nursing Studies- Fall 2003- Winter 2005

LANGUAGES

English, Swahili and Kikuyu

PERSONAL INFORMATION

I have a strong passion for professionalism and a positive attitude which I believe contributes to the success of the positive outcome of any customer/employee relationship. Interested in traveling and vacationing in other countries especially South Africa, the UK, and CARRIBEAN to visit family, and friends, learn about different cultures, and sightseeing.

Contact this candidate