Customer Service Care Representative
Resume:
Charlotte Monroe
Las Vegas, NV *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Care Representative
BioPlus Specialty Pharmacy-Las Vegas, NV
February 2024 to July 2024
Assist patients by entering information into the pharmacy system for new medications and or refills of medication. Verify patient profile to Information is correct and in proper status to schedule delivery. Processed co pay cards and claims. Made Outbound calls to schedule deliveries. Customer Care Representative
Elevance Health-Las Vegas, NV
November 2022 to July 2024
My duties were to Respond to incoming calls and make outgoing calls, providing customer service to plan members,. resolve issues and educating callers. * Verified enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/ or concerns received by phone or mail. * May be responsible for billing and delinquency processes for assigned groups. * Ensured accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes. * Maintains enrollment database. * May order identification cards. * Determines eligibility and applies contract language for each case assigned. * Performs error output resolution for electronic eligibility and processes error discrepancy lists. * Maintains and reconciles premium bill, self-bill and individual billed accounts. * Notifies clients of premium discrepancies All Purpose Clerk
Albertsons-Las Vegas, NV
January 2004 to November 2022
• Multitask in different departments to assist customers and fellow associates as needed.
• Provide Excellent Customer Service Skills by maintaining a professional, yet friendly and enthusiastic demeanor.
• Answering phones, emails, data entry
• Process Online orders accordingly.
• Stock and rotate merchandise.
Spa Attendant
Canyon Ranch SpaClub at The Venetian/The Palazzo-Las Vegas, NV December 2019 to September 2020
• Work Closely with spa management to ensure guest needs are met with a satisfying experience.
• Maintaining a friendly, professional, positive demeanor and appearance around guests and other team members.
• Provide tours of facility and amenities, guide guest to their treatment appointments.
• Cleaning and restocking amenities as needed.
• Answering phones in a professional manner, checking guests in and out of spa. Customer Service Supervisor/Cashier
Albertsons-Henderson, NV
January 2018 to June 2019
• Assist/overseeing cashiers and courtesy clerks, providing necessities to complete tasks in a timely manner.
• Balancing cash tills, running reports, counting money Following proper procedures in store operation.
• performing transactions money wires, transfers, utilities, refunds.
• Provide excellent customer service, decisions made by proper use of company policy and discretion.
• Data entry, scheduling, coverage for shifts and breaks accordingly. Education
bachelor's in progress in Social Work
College of Southern Nevada - Henderson, NV
August 2022 to Present
General educational development in Human Biology
Nevada State College - United States
August 2011 to December 2013
High school diploma
Basic High School - Henderson, NV
June 2000 to June 2003
Skills
• Customer Service
• Order Entry
• Cash Handling
• Phone Etiquette
• Computer Skills
• Retail Sales
• Microsoft Excel
• Communication Skills
• Typing
• Data Entry
• Merchandising
• English
• Research
• Front Desk
• Microsoft Outlook
• Patient Care
• Hospital Experience
• Microsoft Office
• Organizational skills
• Mentoring
• Behavioral health
• Medical terminology
• Data collection
• IT
• HIPAA (1 year)
• Clinical Pharmacy Experience (Less than 1 year)
• Microsoft Word (1 year)
Certifications and Licenses
Food Handler Certification
State Of Nevada Alcohol awareness training.
September 2022 to September 2026
This certifies that I Charlotte Monroe have completed mandatory State Of Nevada Alcohol Awareness and training to safely sell or serve alcohol.
Certified Anti-Money Laundering Specialist
February 2022 to September 2024
• Experience and skills training in AML to perform efficient money transactions while preventing money laundering.
Additional Information
• Continue studies and obtain a Bachelor of Social work focusing on substance abuse and mental behavioral health.
• Attend AA meetings, mentor addicts, clients in specialty court.
• Volunteered at ST. Rose Delima Campus (2006-2007)
• Hobbies include: Yoga, Hiking, Riding AVTs, Swimming, Tennis, Comedy, Positive Affirmations.
• I thrive on personal growth and being a positive impact on others. I love animals have two cats.
Contact this candidate