Customer Service Sales Associate
Resume:
Nikki Guidry
Bourg, LA *****
************@*****.***
Vendor relations
Efficient cashier with strong stock management and merchandising abilities. Proven skill in helping customers and multitasking in fast-paced, physically demanding environments. Highly experienced in fast settings.
Self-motivated worker ready to take on any job and hustle in busy, fast paced settings. Boosted customer loyalty by finding items quickly. Demonstrated commitment to service and considered highly organized and enthusiastic.
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate/Stocker
Shell - Houma, LA
October 2017 to Present
Verified invoices against delivered merchandise to check shipment accuracy Maintained and organized store displays to enhance product visibility and expedite product location activities
Reviewed current planograms and end cap placements to properly merchandise items Assisted customers based on currently available product, promotional and policy information Prepared products for sales floor by adding tags and readying pallets or restocking Updated signage to reflect current prices and help promote target merchandise Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate
Assisted customers by carrying packages and bags and securing purchases in vehicles Helped customers complete purchases, including processing payments and bagging items Prepared daily sales and weekly inventory reports with Software and Software Cross-sold Type items by using persuasion skills, increasing retail revenues Number % Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
Organized, cleaned and maintained store through Action and Action to create inviting and warm atmosphere for customers
Removed outdated and overripe items from stock to eliminate health risks Trained and mentored Number new employees in Year on sales procedures and business practices, boosting customer satisfaction ratings Number %
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
Answered over Number questions and inquiries per shift regarding products, prices and availability Operated cash registers, scanners and computers to itemize and total customer purchases Assessed floor displays to determine which merchandise required restocking Processed customer purchases and returned proper currency and bills, maintaining Number % accuracy rate
Education
High school or equivalent
South Terrebonne High School - Bourg, LA
2005
Skills
• Sales strategies
• Customer service
• Stocking
• Pos
• Pos system
• Pos systems
• Loss prevention
• Inventory
• Inventory control
• Merchandising
• Patient care
• System operation
Certifications and Licenses
Liquor
October 2018 to February 2022
Additional Information
Skills
POS system operation
Sales strategies
Display set up
Merchandising
Customer service
Customer assistance
Product displays
Merchandise stocking
Loss prevention
Excellent communication
Inventory control
Client service
Direct patient care
Team leadership
Loading and unloading
Expense reimbursements
POS systems
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