Customer Service Associate

FATIMAH

WALKER

Customer Service Associate

**** **** ******, ******, **, 27705

********..**@*****.***(984)480-1262

Professional Experience

Customer Service Associate Bell and Howell, Durham, US January 2023 - December 2023 Hard worker, dedicated and very dependabl. Quick learner who has great attention to detail skills who is dedicated to providing exceptional customer service.

Customer Service Associate/Data/Order Entry Specialist Cancer Diagnostics, Durham, NC March 2022 - September 2023 Entered data and order entry for Order Fullfillment, logistics, and processing in sn accuracte, timely manner. Also addressed customer inquiries and concerns in a pro, patient and manner. Chart Retrieval Specialist/Customer Service Associate Ciox Health, Remote, US December 2020 - January 2022 Made multiple outgoing calls reaching out to various doctors offices, hospitals, and clinics (medical facilities) in an effort to receive medical records/charts for patients on behalf of insurance companies. Also navigated through multiple screens and systems on a daily basis. Customer Service Representative/Call Center Agent, Humana Humana, Remote, US September 2018 - October 2020 Received a heavy call volume of incoming calls and assisted members with anything needed regarding their health insurance plan/account in a timely, courteous manner. Also navigated through multiple screens and systems on a daily basis. Customer Service/ Sales Representative Apple, Remote March 2015 - April 2018 Made and received a high volume of inbound and outbound calls in a dedicated effort to build rapport in order to provide exceptional support to customer through various channels in a professional, patient, and courteous manner. Also overcame objection to present, promote, and sell various Apple products to existing as well as new/potential customers in a confident, persuasive, and courteous manner. Education

GED Sampson Community College, Clinton, NC January 2024 Medical Coding and Billing in Healthcare Wake Technical Community College, Raleigh, NC January 2024 Key Skills