Technical Support Team Lead

Mohammed Arshad Hussain

(Sr. IT Engineer / Team Lead)

Email: - ************@*****.***

Ph:- +974-******** / 30356492

Professional Summary

IT Professional with over 12 years of professional experience National & International, Motivated, and personable IT Associate with great analytical, technical and project management skills. Experienced and result orientated team player Skilled in IP Telephony, Server Administration, Configuration and deployment Computer’s servers and server packages, CCTV, Wireless and Wired network devices, network Administration, Hands on Data Backup and recovery Solutions, Bio-metric devices. SAP SuccessFactors, SAP Basics, ERP Oracle (Pioneer, Alazen ERP, InforLN, PowerBi), Peoplefirst HRMS by Ramco. Hold a Postgraduate M-tech degree in (Computer Science Engineering) with robust interpersonal skills. Communication and Organizational Skills Couped with a proven record in team management.

Academic Qualifications

Master of Technology in Computer Science & Engineering

Jawaharlal Nehru Technology University (India)

Bachelor of Technology in Information Technology

Jawaharlal Nehru Technology University (India)

Training

Training in CCNA, MCITP,MCSE, Hardware & Networking, Exchange Server.

Training in SAP(BASIS) from Reliance Global Services

Training & awareness of ISMS 27001 Security Certification

Training in ITIL V4 Foundation in IT Service Management

Certification:-

MS102 - Microsoft 365 Administrator Expert ID – 081BL5-6E0724

SC300 - MS - Identity and Access Administrator Associate - ID – 48D564-DF9306

Microsoft Azure Fundamentals, ID – C61681-T15A55

Microsoft Certified: Azure Administrator Associate

ITIL V4 Foundation in IT Service Management, ID – GR671021211AM

Training & awareness of ISMS 27001 Security Certification and Internal IT auditor by DNV.

Achievements

To effectively establish and maintain the Network at Metito Qatar.

Participated in National level seminar conducted by Arkay College of Eng. and Technology.

Participated in Program 2011and presented a PPT conducted by ‘Junior Chamber Association’ at Gayana Saraswati College of Engineering & Technology.

CORE COMPETENCIES: -

Professional Work Experience

Company: - Metito Overseas Qatar – Doha, Qatar.

Position: – IT Team Lead / Acting Manager

Duration: - Sep 2020 – Till date

Roles & Responsibilities:

• Collaborated closely with the Infrastructure Manager to administer, manage, and maintain IT infrastructure, encompassing both software and hardware systems deployed on-premises or in the cloud.

• Manage Azure and Microsoft Office 365 for enterprise email and collaboration.

• Oversee the Mimecast Cloud Platform for email security.

• Maintain the Active Directory platform.

• Support IP telephony systems, video & audio-conferencing systems.

• Manage the enterprise AV platform using Kaspersky, Cylance & Trend Micro software.

• Handle attendance, access control/time attendance, and CCTV surveillance systems.

• Manage MyQ & Papercut Print management software.

• Coordinate advanced hardware/software installations and perform system upgrades.

• Coordinate with ISP (Internet Service Provider) requirements.

• Procure IT hardware/software and handle IT store and AMC renewals.

• Provide 2nd level IT support to regional offices, ensuring seamless operations.

• Support the IT team in executing, testing, and rolling out solutions.

• Conduct Proof of Concepts (POCs) and rollouts of IT system services.

• Meticulously document IT system services to enhance organizational knowledge and facilitate future management.

• Manage backups and recovery of IT system services, ensuring data integrity.

• Proactively recommend changes to enhance systems and network infrastructure.

• Collaborate with third-party vendors to source solutions and support when necessary.

• Installation of Windows & Server Operating systems.

• Providing site to site connectivity through VPN.

• Administer and manage Daily work through IT service desk software(Manage Engine).

• Ensure proper steps have been taken before any site office has been mobilized or de-mobilized.

• Site surveying and planning of the site Mobilization for new projects.

Email & Cloud and Server Management

Storage & Backup Management

Antivirus Management

Technical & User Support

Remote Access Service

IP Telephony

Meeting Schedulers

Compliance Management

ERP Implementation

IT Asset Management

Costing & Budgeting

Active Directory Management

Virtualization Management

Server/LAN/WAN Optimization

Internetwork Design

Structured Cabling Works

Wi-Fi Management

Access Control System & CCTV

Smart Boards Management

Procurement Skill for IT Equipment

Print Management

IT Procurement

Company: - Power International Holding – Doha, Qatar. sectors: General Contracting, Industries & Services, Agriculture & Food Industries, Real Estate and Lifestyle (Hospitality, Entertainment & Catering). Roles & Responsibilities:

• Attend all technical support calls & emails within the head office buildings and all site offices.

• Administer and manage Daily work service ticketing software.

• Assign service tickets to IT support staff for issue resolution. Providing technical information / technical support to IT support staff as per their requirement for on hand issue resolution.

• Arranging technical support by either connecting end user to IT support staff through Team Viewer

/ windows remote assistance utility or by sending the IT support staff physically to end user desk.

• Maintaining all project site offices request through IT support staff specially assigned for site office.

• Ensure proper steps have been taken before any site office has been mobilized or de-mobilized.

• Handling the IT store & IT procurement for the availability and Purchase of equipment as per the requirements of end user or project site offices.

• Manage, train & motivate all Help Desk technical support staff for proper and timely support.

• Manage the Help Desk technical support staff performance evaluations, promotions, and disciplinary responsibilities.

• Ensure that users are provided proper and timely technical support by the technical support staff.

• Monitor the ticketing system database and follow-up with assigned technical support staff to ensure timely resolutions to problems.

• Ensure daily and monthly Helpdesk statistics report is created and submitted to management.

• Administer & manage, active directory service for users & groups creation, deletion, suspension.

• Arrange training session for newly hired technical support staff.

• Administer and manage IP telephony server for extension creation, deletion, IP phone set configuration and change calling rights.

• Ensure team is aware of organizational goals and motivates team to achieve the same.

Company: - Techno Computers, Hyderabad, India

Position - IT Support Engineer

Duration: - March 2012 – Feb 2014

CONTACT & PERSONAL INFORMATION

Mohammed Arshad

Address : Doha Qatar

Marital Status : Married

Nationality : Indian

Passport # : V8541267

Q.I.D # : 290********

Visa Status : Transferable Work Visa

Languages : English, Hindi, Urdu, Telugu.

Driving License : Qatar & India.

Position – IT Team Lead

Duration: - April 2014 – August 2020

Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main

Contact this candidate