Human Resources Customer Service
Resume:
Shaden
Hishmeh
Sales Professional
Shaden Hishmeh
San Jose, CA 95123
*****************@*****.***
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Introduction A dynamic and results-driven sales professional with a proven history of excelling in private sector development projects, enhanced by a robust background in sales. Recognized for her unwavering dedication to delivering exceptional service to clients and fostering strong collaborations with colleagues. With a diverse professional background encompassing Procurement, Human Resources, Customer Service, and Event Management, she offers a well-rounded skill set to drive sales success. Proficient in leveraging her expertise to enhance the sales process, she possesses a keen understanding of donor requirements, including compliance standards and report generation, making her a valuable asset to any sales-focused team.
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Experience HERTZ / Sales Representative
2019 - PRESENT, San Jose, CA
• Provided exemplary customer service as a Sales Representative at the San Jose Mineta International Airport location and assisted travels with their reservations and rentals.
• Maintaining outstanding client relationships by consistently meeting client’s desires by actively listening and understanding the client’s goals while offering them strategies and advice.
• Developed pricing strategies for products to be marketed, keeping the client’s budget balanced and meeting the firm’s needs in the most effective matters.
• By listening to a clients’ needs and reasons for travel, was able to upsell upgrades and insurance combinations by emphasizing the features and benefits of the products to highlight how they solve customer problems. A “win-win” for both the customer and increased revenue for the Company.
• Collaborated with colleagues in different sectors and branches to ensure our inventory was on par with our needs and to expand options for our customers’, as needed.
FREELANCER/ Event Manager
2011 - 2018, Ramallah, Palestine
• Analyze bids for companies and contractors to partner with and negotiating contracts to receive competitive pricing offers.
• Research and plan marketing campaigns, creating advertisement media, staging of products to be advertised.
• Inspect creative elements and layouts, organize market research studies and analyze findings.
• Develop pricing strategies for products to be marketed, keeping the client’s budget balanced and meeting the firm’s needs in the most effective matters.
• Maintaining outstanding client relationships by consistently meeting client’s desires by actively listening and understanding the client’s goals while offering them strategies and advice.
HR Coordinator and Vetting Specialist / USAID’s Complete Project
2012 - 2017, Ramallah, Palestine
• Administered human resources policies, procedures, and guidance and ensured that the Personnel Policies and Procedures are adhered to by all employees and consultants and handled employees’ complaints.
• Heavily involved with project start-up and close down activities and assisted the compliance manager in ensuring that the project is compliant with USAID regulations
• Responsible for the integrity of the Human Resources information and assisted in developing contracts management system on DAI’s database.
• Performed continuous audits on employee personnel files to ensure accuracy and compliance with regulatory requirements.
• Responsible for the recruitment process including but not limited to: resume evaluations, telephone screening, processing files, etc.
• Managed relationships with local vendors and reviewed contracts and subcontracts for proper negotiation of the terms and conditions.
• Reviewed documentation for awardee vetting and prepared the monthly sub-award report.
• Prepared RFQs and reviewed quotes and bids prior to assist the evaluation committee.
• Handled the vetting process including collecting information through classified intelligence databases and entering information into the USAID vetting database.
Administrative Assistant / DAI Palestine
2008 - 2012, Ramallah, Palestine
• Responsible for internal and external correspondence registry and archiving.
• Coordinated different logistical arrangements for events, workshops, and travels.
• Compiled, prepared, and ensured the quality of projects’ reports and deliverables.
• Assisted in several activities including data gathering, reporting, and data entry on DAI’s database (TAMIS) and USAID’s web based database (TraiNet/VCS).
• Responsible for the procurement of goods and services required for the office.
• Prepared and maintained the inventory list and monitored the availability of resources.
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Education Bethlehem University / Project Management Professional Diploma
Bethlehem, Palestine
Galaxy Information Systems / Executive Secretary Diploma
(Equivalent to Associates degree)
Ramallah, Palestine
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Skills Excel • Visio • PowerPoint • Word • Outlook Efficient problem solver • Effective communicator • Ability to lead teams
Versatile worker (works well in teams or individually) • Ability to work under pressure and meet tight deadlines • Fluent in both English and Arabic
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