Customer Service Social Media

Grazina Pilkaitiene

Hollywood, Florida **************@*****.*** 954-***-****

Education

Associate of Science in Business Administration Present Broward College, Davie, FL

Work Experience

Tatiana Restaurant & Nightclub General Manager February 2010 - April 2023 Hallandale Beach, Florida

● Managed the daily operations of a team of 100 employees, which included chefs, servers, front-of-house staff, bar personnel, and performers.

● Streamlined recruitment processes, yielding a substantial 40% increase in retention rates.

● Implemented strategic initiatives resulting in a 20% increase in revenue and a 30% improvement in guest satisfaction scores.

● Established and managed social media accounts on platforms like Facebook and Instagram to enhance marketing efforts.

● Successfully planned and managed budgets for various events, including weddings, concerts, and large-scale parties.

● Supervised day-to-day bar operations and effectively managed liquor inventory.

● Proficiently managed reservations, ensuring optimal seating arrangements and guest satisfaction. Skills

● Leadership: Ability to lead and motivate a diverse team, set clear expectations, and provide direction.

● Crisis Management: Respond rapidly to address kitchen errors, customer complaints, and staffing challenges to minimize disruption to service and maintain guest satisfaction.

● Customer service: Provided exceptional service by creating a positive guest experience and responding promptly to feedback and complaints.

● Wine and Beverage Knowledge: Skilled in beverage selection, menu development, mixology, and maximizing beverage sales to enhance the overall dining experience and drive revenue growth.

● Marketing and Promotion: Proficient in utilizing various social media platforms to engage with a diverse audience and increase brand visibility effectively.

● Vendor Management: Proficient in negotiating contracts, evaluating suppliers, and ensuring quality standards are met.

● Time Management: Proficient in organizing and prioritizing tasks to optimize time management and maximize productivity.

● Adaptability: Flexibility to adjust to changing circumstances and industry trends. Certification: ServSafe Food Safety Manager Certification (2020), Tax Preparer Certification (2009) Technical Skills: Outlook 365, Microsoft Excel, Microsoft Word, PowerPoint, Google Docs Language: English (Fluent), Lithuanian (Fluent), Russian (Fluent)

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