Guest Service Food Safety

Hi, I'm NIA PETTIWAY.

215-***-**** ***.**********@******.*** Baltimore, MD 21213

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

SUMMARY

• Excellent memory

• Organized

• Multitasking abilities

• Communication skills

• People skills

• Teamwork

• High energy

• Up selling abilities

• Superior salesmanship skills

• Consistently outperforming company

peers

• First Aid Training

• Food Storage

• Food presentation

• Food safety knowledge

• Event Planning

• Team Management

SKILLS

10/2020 - Current

01/2019 - 03/2021

01/2019 - 08/2020

Small Business Co-Owner

Monz Crabby dips & catering Philadelphia, Pennsylvania

• Analyzed market trends and identified potential opportunities for growth.

• Developed customer service protocols for responding quickly to complaints or inquiries.

• Identified strategic partnerships that would benefit the company's growth objectives.

• Managed payroll, accounts receivable and accounts payable functions. CATERING ATTENDANT/Coffee Barista

GUCKENHEIMER BALTIMORE, MD

• Ensuring all tableware and chafing dishes are properly cleaned.

• Adhered to all health department regulations regarding food safety.

• Communicated effectively with supervisors about any issues that arise during an event setup or execution process.

• Delivered food orders to customers in a timely manner ensuring accuracy of order.

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

LEAD SERVER

ENTERTAINMENT CRUISES Baltimore, MD

• Supervision of team, providing training, hiring assistant, and assistance with operational issues

• Developed and implemented standard operating procedures for the restaurant's dining room operations.

EXPERIENCE

• Set up banquet functions according to instructions provided by banquet captain or manager.

Bachelor of Science: CONSTRUCTION MANAGEMENT Expected in 12/2024 MORGAN STATE UNIVERSITY, Baltimore, MARYLAND

EDUCATION AND

TRAINING

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