Customer Service Environmental Services
Resume:
Babatunde Adegoke
To contribute my quota to the growth of organization.
Newark, NJ 07112
*******.****@*****.***
Objective
Dedicated team player with proven leadership and communication skills positive, proactive, and dynamic customer service professional with more than 7 years of diverse experience in customer service, hospitality management, environmental service, and overall customer satisfaction. Direct focus on customer satisfaction and improving the human experience, employee development, and continual coaching, counseling, and development.
Authorized to work in the US for any employer
Work Experience
Director of Environmental Services
Complete Care at Regent - Hackensack, NJ
January 2023 to Present
Acting as the AOD (administrator on duties) once or twice in a month. Attending management meetings to share ideas and give a report on what needs to be done and what is observed in the whole facility. ensuringservice to team members to keep updated with cleaning standards.
The primary operation is to coordinate the operational activities of housekeeping. including day-to- day and nightly activities of maintenance and repair. development and implementation of operational standards and specifications
Conduct coaching, training, and orientation of new hires; schedule staff appropriately; and respond to any staff shortage, i.e., participate in recruitment. maintain positive employee relations at the property and respond to employee concerns, needs, or complaints. Inspect the property daily, document room inspections, and give coaching feedback to the director regarding any deficiencies. ensure compliance with company room inspections daily, utilizing 3-5 minutes.
Coach and counsel employees to discipline them when necessary, using proper documentation and proper techniques. (40 hours), bracket time. ensure the accuracy of groups and rooming lists. Maintains compliance with departmental programs such as patient surveys, quality control inspections, cycle cleaning programs, and performance improvement, among others. Ensuring residents in high-priority units are visited within 24 hours of admission Obtaining a list of all dirty patient rooms.
Ensuring supervisors, managers, and housekeepers understand the signs of different infections and how to clean them, i.e., corvid rooms, contact rooms, airborne rooms, etc. Ensuring and establishing a visual queue to set or reset patient expectations, i.e., welcoming newsletters, employees, etc.
Improved state inspection cleanliness standards exceeded the facility goals. Using the people soft to adjust fixed and adjustable schedules, schedules for PTO, legal holiday requests, etc.
Create and execute cleaning methods and standards to adhere to regulatory mandates. They are performing regular inspections to maintain stringent cleaning and sanitation requirements. I am engaging in cross-departmental collaboration to tackle environmental service requirements and objectives.
Oversees the EVS budget, monitors expenditures, and maximizes cost-efficient strategies. Operation Supervisor Environmental Services
Hackensack Meridian Health - Hackensack, NJ
December 2020 to Present
The primary operation is to coordinate the operational activities of housekeeping. including day-to- day and nightly activities of maintenance and repair. development and implementation of operational standards and specifications
Conduct coaching, training, and orientation of new hires; schedule staff appropriately; and respond to any staff shortage, i.e., participate in recruitment. maintain positive employee relations at the property and respond to employee concerns, needs, or complaints. inspect the property daily, document room inspections, and give coaching feedback to the director regarding any deficiencies. ensure compliance with company room inspections daily, utilizing 3-5 minutes.
Coach and counsel employees to discipline them when necessary, using proper documentation and proper techniques. ensure the accuracy of groups and rooming lists. Prepares end-of-shift summaries and communications for the director. Maintain a high level of cleanliness in assigned areas. participating in recruitment staff selections.
• Maintains compliance with departmental programs such as patient surveys, quality control inspections, cycle cleaning programs, and performance improvement, among others.
• Ensuring patients on high-priority units are visited within 24 hours of admission Obtaining a list of all dirty patient rooms and discharges to provide staff with cleaning and Determine the best time to round patients per unit. Supervise floor care, including scrubbing and burnishing, stripping, recoating, and waxing.
• Ensuring housekeepers understand the signs for different infections and how to clean them, i.e., corvid rooms, contact rooms, airborne rooms, etc.
• Ensuring and establishing a visual queue to set or reset patient expectations, i.e., welcoming newsletters, employees, etc.
• Improved HCAHPS cleanliness from 66.8 to 79.2, exceeding the hospital goals. and the best hospital in adult and children's health care,
Upgraded from using clavier to people soft to adjust fixed and adjustable schedules, schedules for PTO, legal holiday requests, etc., and ensuring department goals are met quarterly. Operations Manager, Environmental Services
Crothall Healthcare - Jersey City, NJ
August 2019 to December 2020
• managing team members,
• Conduct Take 5, which is known as huddles,
• Adjust the payroll of team members and also fix a schedule for a team member.
• Guild team members are responding to e-learning and other training needed for their work.
• Implement workplace policies for team members based on their work ethics and also keep a record of their work attendance.
• Overseeing the smooth operation
• Manager compliance regarding EVS and EOC regulations and standards as required by OSHA and federal, state, and local governments
• Schedules staff to provide coverage of all necessary assignments and adjusts the allocation of resources to match ongoing changes in work place needs (monthly, daily, hourly).
• Ensure terminal cleaning is carried out according to the safety data sheet, and also make sure L/D is terminally clean as well.
• Assists in formulating and implementing goals and objectives for the department. Resident supervisor,
The Kintock Group - Newark, NJ
June 2018 to August 2020
responsible for the supervision of the residents staying in the residential, overseeing their welfare, safety, and discipline at all times, as well as ensuring a smooth arrival and departure for all students and group leaders.
Housekeeping Supervisor/Inspector
Homewood Suites by Hilton - Cranford, NJ
December 2018 to March 2019
• supervising a team of room attendants and housemen Ensuring that rooms and hotel public spaces are cleaned and attended to by adhering to the home wood suit standard.
• Overseeing and issuing tasks to room attendants and housemen
• Clearly describe, assign, and delegate responsibility and authority for the operation of my department.
• Conduct weekly meetings with housekeeping attendants and housemen.
• Ensure that guest satisfaction is consistently obtained and maintained. Education
IEHA's Education in Certified Environmental service specialist program. IEHA's Professional Education, subdiary of ISSA - Westerville, OH May 2022 to December 2024
IEHA's Education in RESE Registered Environmental service executive. IEHA's Professional Education, subdiary of ISSA - Ohio May 2022 to December 2024
BLS PROVIDER in Basic live saver provider
America Heart association - Jersey Shore, PA
November 2022 to November 2024
M.P.A. in Public Administration
Grand Canyon University - Arizona
September 2022 to March 2024
Diploma in Hospitality and Hotel Management in Hospitality and Hotel Management
straford career institute - Vermont
March 2018 to January 2020
Bachelor's degree in Physics Education
university of Ibadan - Nigeria
July 2006 to August 2009
Certificate of Teacher Education in Physics/Gigography Education College of Education Oro, - Kwara State of Nigeria November 2001 to August 2004
Skills
• Microsoft Windows Server (4 years)
• Environmental Services (8 years)
• Floor Care (7 years)
• Operating Systems (6 years)
• Training & Development (4 years)
• Hospitality Management (8 years)
• Excellent Leadership abilities Excellent organization skills Excellent focus on Customer and Client satisfaction Excellent Critical Thinking Ability and Analytical Skills (6 years)
• Team Management (8 years)
• Employee Orientation
• Learning Technology
• Team management
• Leadership
• Supervising experience (7 years)
• Customer relationship management (7 years)
• Hospitality (6 years)
• Training & development
• Recruiting (7 years)
• Hospital experience
• Human resources
• Payroll (4 years)
• Guest services
• Transportation management systems
• Learning technology
• Conflict management
• Negotiation
• Customer service
• Office management
• Communication skills
• Project management
• Microsoft Office
• Management
• Hotel experience (2 years)
• Healthcare management
• Operations management
• Custodial experience
• Relationship management
• Security
Languages
• english - Expert
Certifications and Licenses
Certified Home Health Aide
November 2018 to Present
Driver's License
March 2022 to November 2026
Assessments
Supervisory skills: Motivating & assessing employees — Completed May 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Innovative in teaching
Good customer relations,
Problem solver,
Leadership skills
Expert in emails and internet use,
Intermediate in Microsoft, excel and power point
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