Customer Service Patient Care
Resume:
CYNTHIA LOU MARUSIAK
DuBois, PA 15801
*************@***.***
Licenses and Certifications
Pennsylvania Certified Nurse Aide
CPR Certified
FBI Child Abuse Clearance
Healthcare
Medical terminology
Patient safety
Infection control
Regulatory requirements
HIPPA and confidentiality
Medical ethics
New staff hire training
Power Fusion
EKG
Customer Service
Communication and interpersonal skills
Good listening skills
Conflict resolution
Diversity appreciation
Caring for individual patient and family needs
Personal Profile
Time management and organization
Attention to detail
Works well with others
Keyboarding and computer knowledge
Personal best work ethic
Independent and group decision making
Flexible and adaptable
Financial Management
School at Work (2010) DuBois Regional Medical Center
School at Work is an educational program for hospitals to prepare employees for career advancement and entrance to colleges. Topics of study include: writing, mathematics, communication, time management, medical terminology and anatomy, medical ethics, and keyboarding)
C. Marusiak - Page 2
Work History Registration AOS Specialist January 2016 to present
Penn Highlands Healthcare DuBois, PA
Entered Admissions for in patient Behavioral Health
Entered labs into computer, Client Billings and Nursing Homes
Registered patients for upcoming procedures, MRI, CT, Ultrasounds,
Mammograms, Cardiopulmonary
Charted authorizations and CPT codes for certain procedures
Certified Nursing Assistant June 2006 to 2016
Penn Highlands Healthcare DuBois, PA
Total patient care under the supervision of an RN
Vital signs, Accu-Cheks, catheter care, collection of specimens
Worked in ICU, CVU, Med Surg, Maternity, Rehab and Joint Center, Home
Health Aid
Unit Secretary
Central Service Technician October 2008 –June 2009
Penn Highlands Healthcare DuBois, PA
Cleaned, disinfected, and sterilized surgical equipment
Organized surgical instruments for surgery
Packed surgical supply carts for patient surgeries per doctors’ protocol
Certified Nursing Assistant July 2005- June 2006
Laundry/Housekeeping
DuBois Nursing Home
Provided patient care that included vital signs bathing, feeding, ADLs
Under direct supervision of the RN
Washed and prepared laundry and linens for residents
Cleaned, sanitized, and mopped resident rooms daily
Cleaned dining hall, business offices, and other meeting rooms
Shoe Department Manager July 2001 - July 2005
BON TON DuBois, PA
Hired, coached, trained new hires
Implemented superior customer service
Met sales quotas
Well-timed markdowns and markups
Set floor displays
Maintained shoe stockroom and floor standards
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