Patient Care, Assembly Line, Customer Service Agent, Receptionist
Resume:
Kristin Eubanks
Exceptional communication skills for clear and effective customer interaction, attentive listening abilities to understand customer needs and concerns and expertise in resolving conflicts, ensuring customer satisfaction.
Wartburg, TN 37887
**************@***.***
Professional Summary
My enthusiasm for healthcare, passion for patient care, and ability to thrive in independent, self- directed environments are invaluable assets. My quick learning and hands-on experience demonstrate the dedication to patient well-being that makes a difference in the healthcare industry. Authorized to work in the US for any employer
Work Experience
Assembly Line Worker
SL Tennessee-Clinton, TN
November 2021 to March 2023
• Assembly and construction of GMC headlight parts require strict adherence to quality standards.
• Operators play a crucial role in the assembly line, utilizing specialized equipment to measure and assemble units.
• Interpreting work orders accurately is key to maintaining production efficiency and quality.
• Precise sealing techniques are employed to ensure the durability and functionality of the headlights.
• The meticulous process contributes significantly to the overall safety and performance of GMC vehicles. C3connect Agent
Everise work from home-Oakdale, TN
August 2020 to October 2021
• Managed inbound calls efficiently, ensuring customer satisfaction and service excellence.
• Assisted customers with mail order prescriptions, streamlining the process for ease of access.
• Explained complex insurance policies and benefits clearly, enhancing patient understanding and support.
• Utilized strong communication skills to update accounts and process payments accurately and promptly.
• Ensured patients were fully informed about their over-the-counter benefits and insurance coverage, contributing to informed healthcare decisions.
• Played a vital role in the healthcare system by facilitating patient access to necessary medications. Home Health Aide
Private Home Healthcare-Oakdale, TN
April 2013 to May 2018
• Meal preparation tailored to dietary needs and preferences.
• Regular housekeeping to maintain a hygienic and comfortable living space.
• Reliable transportation for medical appointments, shopping, and social events.
• Medication management to ensure timely and accurate dosage.
• Personal care assistance, including grooming and bathing.
• Companionship to prevent feelings of loneliness and isolation.
• Coordination with healthcare providers to monitor and support the client's health.
• Emergency response systems for immediate assistance when needed.
• Customized care plans that adapt to changing needs over time.
• Support with mobility and physical therapy exercises to maintain independence. Receptionist
B&B Landscaping-Oliver Springs, TN
August 2011 to September 2012
• Mastery in multitasking with multiple phone lines and appointment scheduling
• Proficiency in financial transactions, including payment acceptance
• Competence in payroll management
• Strong organizational abilities ensuring efficient day-to-day operations
• Excellent customer service skills to enhance client satisfaction
• Essential contribution to the seamless functioning of a bustling lawn care service Patient Service Representative
Healthy Life Clinic-Knoxville, TN
October 2007 to August 2011
• Managing multiple phone lines efficiently.
• Scheduling appointments accurately.
• Handling patient check-ins and check-outs smoothly.
• Verifying patient insurances diligently.
• Preparing patient charts with attention to detail.
• Processing payments and financial transactions securely.
• Assisting with financial tasks, including nightly deposits.
• Securing the office at the end of the day, preparing for the next workday. Receptionist
Greer Family Eyecare-Oak Ridge, TN
November 2004 to September 2007
• Managing communication lines, ensuring effective information flow within and outside the clinic.
• Scheduling appointments, optimizing the use of time and resources for patients and healthcare providers.
• Handling financial transactions, maintaining accuracy in billing and payments.
• Securing the office, safeguarding confidential information and ensuring a safe environment.
• Contributing to the overall functionality and efficiency of the clinic through diligent task management.
• Demonstrating strong organizational skills and meticulous attention to detail, essential for healthcare operations.
Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL April 2024 to Present
Skills
• Communications (10+ years)
• Multi-line Phone Systems (10+ years)
• Organizational Skills (10+ years)
• Microsoft Word (10+ years)
• Patient Care (10+ years)
• Medical Office Experience (10+ years)
• Medical scheduling (8 years)
• Phone etiquette (10+ years)
• Administrative experience (10+ years)
• Typing (10+ years)
• Office experience (10+ years)
• HIPAA (10+ years)
• Anatomy knowledge (2 years)
• Cash handling (10+ years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Customer support (6 years)
• Time management (10+ years)
• Microsoft Outlook (10+ years)
• Manufacturing (2 years)
• Mac OS (3 years)
• Call center (6 years)
• Conflict management (4 years)
• Shipping & receiving (2 years)
• Leadership (4 years)
• Insurance verification (8 years)
• Negotiation (4 years)
• Medicare/Medicaid (8 years)
• Attention to detail (10+ years)
Certifications and Licenses
Driver's License
November 2021 to March 2027
Assessments
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
November 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
November 2023
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
December 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The gaps in my employment between my last few jobs were because of two pregnancies and the time I took off for labor and delivery.
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