Inbound Sales Representative
Resume:
Robert Kern
Imperial, MO *****
********@***.***
Seeking employment, which will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills. Work Experience
Inbound Sales Representative
Spectrum - Maryland Heights, MO
January 2018 to Present
Responsible for maximizing answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services Actively and consistently support all efforts to simplify and enhance the customer experience Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions
Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques
Identify and maximize upselling and cross selling sales opportunities Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services Promote and communicate current marketing campaigns and promotions Work with other departments, as necessary, to resolve customer issues Perform other duties as required by supervisor
Sales Associate
Weber Chevrolet - Maryland Heights, MO
March 2016 to January 2018
Responsiblities include but are not limited to prospective clients in selecting and purchasing new Chevrolet automobiles. Assisting clients in post sale customization of vehicle settings to ensure the automotive purchasing process was a positive experience. Responsibile for sustaining superior customer service index scores. Also responsible for post purchase follow up to satisfy any questions or concerns the client may have come up regarding the automobile they recently purchased. Sales Associate
ELCO Chevrolet Cadillac - Ballwin, MO
January 2014 to February 2016
Responsiblities include but are not limited to prospective clients in selecting and purchasing new Chevrolet automobiles. Assisting clients in post sale customization of vehicle settings to ensure the automotive purchasing process was a positive experience. Responsibile for sustaining superior customer service index scores. Also responsible for post purchase follow up to satisfy any questions or concerns the client may have come up regarding the automobile they recently purchased. Sales Associate
Honda of Frontenac - Frontenac, MO
January 2012 to January 2014
Responsiblities include but are not limited to prospective clients in selecting and purchasing new Honda automobiles. Assisting clients in post sale customization of vehicle settings to ensure the automotive purchasing process was a positive experience. Responsibile for sustaining superior customer service index scores. Also responsible for post purchase follow up to satisfy any questions or concerns the client may have come up regarding the automobile they recently purchased. Sheriff's Deputy
Jefferson County Sheriff's Department - Hillsboro, MO January 2007 to December 2011
Responsibilities include but are not limited to patolling assigned sectors within the county. Testified in criminal cases, reported misdemeanor, and felony crimes, issued citations, completed prisoner transports, served court documents, assisted in custody exchanges, and played an active role in the apprehension of violent, and drug offenders.
Security Officer
Mercy Medical Center - Creve Coeur, MO
November 2005 to January 2007
Responsibilities included patrolling the medical center to ensure safety throughout medical center, assisted staff with combative psychiatriac patients to ensure safety of the staff and patient. Responsible for incident reporting, inspecting fire suppressors and alarms to ensure proper functionality. Mortgage Loan Officer
SIRVA MORTGAGE - St. Louis, MO
August 2002 to October 2005
Responsibile for originating home loans in accordance with FNMA guidelines from clients of companies who are relocating them.
Mortgage Loan Processor
Nexstar Financial - Saint Charles, MO
January 2000 to July 2002
Responsibilities included but are not limited to processing and approving home loans in accordance with FNMA and FHLMC guidelines in a call center environment. Education
Eastern Missouri Police Academy
2006 to 2007
Bachelor's Degree in General Studies
Southeast Missouri State University - Cape Girardeau, MO 1997 to 1999
Associate of Arts in General Studies
Mineral Area Community College - Park Hills, MO
1995 to 1997
Skills
• Time management
• Commercial driving
• Sales
• Inside sales
• Telecommunication
Awards
Elite Trip for Top 1% of Sales in Company
January 2022
Won Elite trip in 2021 and 2022
1995 Missouri High School Baseball Player of the Year April 1995
Drafted by Chicago Cubs in 1905
June 1995
Certifications and Licenses
Life and Health Insurance
July 2017 to July 2019
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