Operations Manager/Project Management

SABRINA D. FOGLIA

Searsport, ME • ******************@*****.***

EXPERIENCE

Vertex Security New York, NY

Operations Manager 2022-2024 Supervised a team of 10-12 technicians, guiding day-to-day installations, services, and large-scale projects to ensure timely completion and the highest quality of work. Maintained and optimized the company calendar for all installations and services, ensuring efficient allocation of resources.

Managed logistics for technicians, including travel arrangements, parts procurement, and timely arrival at job sites, while leading the end-to-end management of sales packages and installations, ensuring parts availability and optimal technician assignment for each job.

Identified operational inefficiencies, developed and implemented solutions to optimize workflows, resulting in improved performance and client satisfaction.

Spearheaded process improvements to drive operational efficiency and deliver exceptional service quality to clients. Oversaw the CRM system, managing job entries, updates, and task assignments to ensure accurate and efficient job tracking.

Facilitated collaboration across departments, aligning teams with company goals to achieve cohesive and efficient operations.

Fostered a culture of accountability and continuous improvement, empowering staff to take ownership of their work and actively seek areas for enhancement.

Maintained regular communication and coordination with the CEO, sales, accounting, and technical management teams to align operations with strategic objectives. Developed and implemented project management processes for the technical team, streamlining workflows, improving efficiency, and ensuring timely and budget-compliant project completion. Managed relationships with external vendors, ensuring timely delivery of parts and services. Conducted comprehensive orientations and training for new employees, ensuring they understood company policies their role within the team, and operational processes. Reviewed and closed out completed jobs for accurate and timely invoicing. Directed client relations, focusing on building lasting relationships, maximizing client satisfaction, and providing outstanding support and service.

Sinayskaya Yuniver P.C. Brooklyn, NY

Office Manager and Operations Coordinator 2019 - 2022 Led onboarding and offboarding processes, ensuring all accounts were set up or deactivated efficiently, and new hires were fully integrated into the company culture. Developed and enforced administrative policies to optimize staff performance, enhance operational efficiency, and ensure compliance with company standards.

Supervised all administrative support staff, including receptionists, file clerks, and interns, ensuring effective coordination and high levels of productivity.

Coordinated with the accountant to manage office expenses, perform minor bookkeeping tasks, and oversee financial reporting.

Generated and analyzed detailed reports to provide partners with actionable insights on operations, policy, process improvements, and strategic expansion opportunities. Conducted thorough research, implementation, data migration, and beta testing of new CRM systems ensuring that it met the evolving needs of the office.

Revised and created operational manuals to standardize procedures and ensure consistent application across the organization.

Spearheaded the development of the Externship Program, managing compliance with academic institutions and providing mentorship to incoming externs.

Oversaw the management of over 400+ active and inactive case files, ensuring meticulous organization and compliance with legal standards.

Managed legal billing processes for over 200+ clients, including invoice creation, client communication, and payment collection. Additionally, maintained escrow accounts, tracking deposits and withdrawals for 80-100 accounts.

Maintained comprehensive calendars for court appearances, client meetings, and attorney schedules, ensuring all deadlines and appointments were meticulously tracked. Directed the activities of interns and reception staff, and attorneys, managing mail handling, expense entries, time tracking, and appointment scheduling to support the smooth operation of the office. EDUCATION

Baruch College, New York, NY -- 2018

BA in Psychology with minors in Sociology and Communications CERTIFICATIONS:

Six Sigma – White Belt — 2023

Six Sigma - Yellow Belt — 2024

SKILLS:

Cross-functional Collaboration, Project Management, Communication, Process Development, Policy Development and Improvement, Process Execution/Implementation, Team Coordination and Management, Calendar Management, Operations Management, Problem Solving, Results-Driven Approach, Employee Onboarding and Offboarding, Reporting and Analysis, CRM Management, Document Management, Event Planning, Microsoft 365, C-Suite Support, Data Entry, Fact Checking, Administrative Management, Logistics Management

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