Call Center Service Representative

TALONJA ROBERSON

352-***-**** • *********@*****.*** • Leesburg, FL 34748

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Summary

Skills • Clear communication skills

• Effective listening

• Time management

• Notary public

• Management

• Active listening

• Communication

• Computer skills

• Problem-solving

• Employee orientation

• Clerical experience

• Conflict management

• Call center experience

• Complaint Handling

• Complaint resolution

• Call Management

• Inbound and Outbound Calling

• Data Collection

• Live chat support

• Conflict Resolution

• Active Listening

• Support case resolution

09/2021 - Current

CSR II, Alight Solutions, FL

10/2015 - 09/2021

Staffing Specialist/Recruiter, People Ready / True Blue Inc, Leesburg, USA 06/2008 - 10/2015

Customer Service Representative II, Waste Management, Leesburg, USA Experience

• Company Overview: Remote work environment

• Engage people who need help with their leaves of absence

• Initiate disability claim cases in our system

• Make independent complex decisions within the scope of authority

• Demonstrate a positive attitude, self-awareness and embrace feedback

• Remote work environment

• Researched required information using available resources.

• Maintained records of customer interactions, transactions, comments, and complaints.

• Company Overview: Provides staffing solutions

Staffing Specialist is responsible for providing support to the Branch Manager by assisting with daily operations for a location

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• This position advocates for the customer and associate experience It also works on the process of generating sales, setting appointments, meeting with new and existing customers, and overseeing their accounts with service excellence

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This position assists new associates with the employment process and assesses candidate strengths and skills to facilitate a great match for the assignment

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• This position did data entry daily

• Provides staffing solutions

• Company Overview: Provides waste management services Asked probing questions to determine service needs and accurately input information into electronic systems

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Informed customers about billing procedures, processed payments and provided payment option setup assistance

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• Documented conversations with customers to track requests, problems and solutions Evaluated customer account information to assess current issues and determine potential solutions

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• Provides waste management services

05/1987

High School Diploma, General Studies

Eustis High School, Leesburg, FL

Education

Personal Work Permit: Authorized to work in the US for any employer Information

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