Medical Billing Information Systems

EDUCATION

Medical Billing and Coding, Fortis Institute Houston North, October 2019, Graduated with a 3.88 GPA

Information Systems, Louisiana State University, Bachelor of Science, December 2000

WORK EXPERIENCE

Driver DoorDash

April 2024 to August 2024

Maintained 100% completion rate for combined total of 900+ deliveries.

Attained Platinum reward delivery status.

Maintained 96% customer rating.

FC Associate 1 Amazon

March 2021 to March 2024

Received and stocked inventory from pallets.

Selected to cross-labor share in order selection and packaging.

Picked orders, inspected inventory, and ensured products met quality requirements.

Scheduler II Texas Children’s Hospital

January 2020 to January 2021

Answered telephones and verified patient information to resolve common problems.

Confirmed, scheduled, and rescheduled patient appointments.

Served as administrative support during national pandemic and afforded opportunity working from home to schedule patient appointments.

SR Contact Center Agent Veterans Evaluation Services

August 2013 to December 2018

Resolved an average of 60 to 100 inquiries on any given day.

Ensured Joint Commission, Infection Control, and National Patient Safety goals were above standards for the clinic.

Monitored incoming call queue and redirected calls to maintain a 90% live-answer ratio.

KEY SKILL AREAS

Microsoft Office Suite software Clinical Skills

Warehouse (Pallet jack, Hands-free scanner) Appointment Scheduling

Organizational and Problem-Solving Data Entry (44+ wpm)

Department of Defense Phone Etiquette

New Employee Training CPT Coding Knowledge

EMR Delivery Driver

Facilities Management (Inventory, Mailroom, Logistics, Requisitions)

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