Data Entry Quality Control

Brandi Guerra

***********@*****.*** Bedford, TX 817-***-****

Professional Summary

Detail-oriented and efficient data entry professional with years of experience managing and inputting large volumes of data accurately and within deadlines. Skilled in maintaining data integrity, performing quality control checks, and utilizing various software tools, including Excel and CRM systems. Strong attention to detail, problem-solving abilities, and commitment to delivering high-quality results. Proven ability to adapt to new technologies and improve data processes to support business operations.

Experience

SENIOR ORDER APPROVAL TEAM LEAD ALLIANCE CONSUMER GROUP NOVEMBER 2019 – CURRENT

Led team in setting up and maintaining customer master records in Microsoft Dynamics GP, improving data accuracy and efficiency.

Managed and processed Salesforce orders into GP via Smart Connect, ensuring seamless integration and accurate order processing.

Handled order processing through EDI using SPS Commerce and DMEDI.

Trained new employees on the order approval process, improving team efficiency and knowledge.

Developed and maintained Standard Operating Procedures (SOPs) for consistent workflows and operational efficiency.

Established and tracked departmental goals, ensuring alignment with organizational objectives and driving accountability.

Conducted user acceptance testing (UAT) and functional testing to validate system changes and improve processes.

Managed multi-platform order systems (Salesforce, GP, SPS Commerce) to ensure order accuracy.

Coordinated with customers and sales teams to resolve order discrepancies and optimize processes.

Managed corporate account pricing data, ensuring consistency and accuracy.

Utilized vendor portals and leveraged tools like Salesforce, Microsoft GP, SPS Commerce, and Excel to enhance operational efficiency.

Researched and resolved chargebacks for EDI corporate accounts.

Performed data entry with attention to accuracy and detail.

RETURNS ADMINISTATOR ALLIANCE CONSUMER GROUP NOVEMBER 2017 – NOVEMBER 2019

Supported AP and EDI department ensuring seamless operational continuity, including billing and credits.

Trained new team members, enhancing efficiency and accuracy in returns and order approval.

Trained on EDI – backup for EDI Manager

Customer Service

Processed web orders and refunds for Nebo Tools

Managed returns process, issued refunds/replacements, ensuring customer satisfaction and smooth logistics.

Bridged communication between field reps, corporate sales and customer resolving issues and ensuring smooth operational flow.

Filed claims with carriers, preventing additional revenue loss.

Researched chargebacks for corporate account.

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