Customer Service Sales Manager
Resume:
Leandro Azar
**** ******* **, ********* *****, Florida
*************@*****.***
Professional Experience
Customer Service 2006-2010 Tinstar, Buenos Aires, Argentina
Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product information.
Efficiently processed orders, returns, and exchanges to ensure customer satisfaction.
Collaborated with cross-functional teams to coordinate problem resolution and enhance service delivery.
Sales Manager Pimax, Buenos Aires, Argentina April 2010 - February 2017
Serve as the point of contact for escalated client issues, manage stakeholder relationships with multi-million-dollar accounts, and improve client retention from 60% to 80%.
Coordinate with the sales director to develop and implement new sales strategies to expand market penetration and facilitate revenue growth across two territories.
Coordinate cross-functionally with marketing and sales teams to align tactics and selling techniques with brand messaging, contributing to a 50% increase in annual sales revenue.
Identified opportunities to generate new business leads and build long-term relationships, which included conducting research on core customer demographics and market trends.
Representative Manager Netan Tours, Miami, FL April 2017 - Present
Built and led a high-performing team of sales representatives, exceeding quarterly revenue targets by 20%.
Established and maintained strong relationships with key clients, resulting in a 15% increase in customer retention rates.
Conducted regular performance evaluations and provided feedback to representatives to drive continuous improvement and growth.
Collaborated with cross-functional teams to develop and execute strategic plans to drive business growth and expand market reach.
Education
Business Administration in Business Administration February 1998- December 2005
Universidad Buenos Aires at Buenos Aires
Graduated with a bachelor’s degree in business administration from a prestigious university, with a focus on finance and accounting. Completed coursework in financial management, business strategy, marketing, and organizational behavior, gaining a solid understanding of core business principles and practices.
Participated in various hands-on projects and case studies to apply theoretical knowledge to real-world scenarios. Developed strong analytical and problem-solving skills through group discussions, presentations, and business simulations, preparing me for the dynamic and competitive business environment.
Completed internships at reputable companies, gaining practical experience in business operations, market research, and project management. Collaborated with cross-functional teams to develop and implement strategies to achieve business objectives, further honing my communication, teamwork, and leadership abilities.
Key Skills
Excel, accuracy, speed, typing, data validation, data analysis, data management, data entry software
Spanish, English
Teamwork
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