Customer Service Representative
Resume:
Jennifer Murray
CUSTOMER SERVICE REPRESENTATIVE
Seeking a position that allows me to utilize my near two-decade experience in customer service and sales as well as learn new valuable skills that will help me grow as a quality employee.
************@*****.***
Karns, TN
EXPERIENCE
Oct 2023 – Feb 2024
Aug 2019 – June 2022
CSR Unlicensed Insurance Agent, Foundever (USAA Campaign)
Managed high-volume inbound calls while navigating multiple systems at any given time.
Solved complex situations using deductive reasoning.
Displayed active listening skills as well as effective verbal and written skills while maintaining compassion and empathy.
Utilized a VPN and Citrix software to connect to company resources to provide work from home services.
Assisted members with making auto claims in a fast and efficient manner.
Employed de-escalation techniques to satisfy member needs while following correct company procedures.
Groomer Assistant, Woof Addicted LLC
Regularly maintained inventory and provided recommendations to further increase sales.
Followed protocols to ensure pet and personal safety while handling dogs ranging from five to one hundred pounds.
Used Gusto software to keep track of hours worked and review staffing schedules.
Jan 2014 – Sept 2015
Sales Associate, Vapure USA, INC
Contributed to high volume sales by utilizing knowledge of revolving products offered.
Tallied daily sales and performed bank deposits.
Operated iPad POS using the Revel operating system.
EDUCATION
2012
Medical Administrative Secretary Certificate
Universal Schools and Colleges of Health and Human Services
SKILLS
Interpersonal
Teamwork
Product Knowledge
Cash Handling
Adaptability
Conflict Resolution
Upselling and Cross-selling
Discretion
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