Human Resources Employee Relations
Resume:
Marie E. Covington, CSM
**** ******** ***** *** • Kennesaw, Georgia 30152
*******************@*****.***
Objective
Results-driven and strategic Chief Administrative Officer with over 20 years of experience in partnering with business leaders to drive organizational success through effective HR practices and initiatives. Excellent interpersonal and communication skills with the ability to relate effectively with culturally diverse individuals on all levels, internal and external to the organization. Energetic, highly motivated and organized, analytical and decisive with strong problem-solving capabilities. Strong customer-service orientation and a solid understanding of the human resources function.
Seeking a challenging role where I can utilize my expertise in employee relations, talent management, and HR strategy to contribute to the growth and success of the organization.
Core Competencies
Training and Development • Employee Relations • Personnel Records • Recruiting and Staffing • Policy Development and Implementation • Compensation and Benefits Administration • Communication Management • Problem Resolution • Team Building • Coaching and Mentoring • Succession Planning • Project Management
Key Achievements
Implemented an employee engagement program that resulted in a significant increase in overall employee satisfaction and reduced turnover rate by 20%.
Developed and executed a successful recruitment strategy, resulting in a 30% decrease in time-to-fill for open positions and a 25% increase in the quality of new hires. All positions filled in less than 30 days.
Led the implementation of a new performance management system, resulting in improved employee performance and productivity, as evidenced by a 50% increase in overall performance ratings.
Successfully managed a complex organizational restructuring, ensuring minimal disruption to operations and mitigating potential legal risks associated with layoffs.
Developed and conducted training programs on diversity and inclusion, leading to a more inclusive workplace culture and a 10% increase in employee satisfaction with diversity initiatives.
Implemented a comprehensive HRIS system, resulting in streamlined HR processes, improved data accuracy, and reduced administrative work by 25%. I have experience with Paylocity, ADP, Insperity, Paychex and Peoplesoft.
Led the development and implementation of a new compensation and benefits strategy, resulting in improved employee retention and a 10% reduction in overall compensation costs.
Played a key role in developing and implementing company policies and procedures, ensuring compliance with all applicable laws and regulations.
Successfully resolved complex employee relations issues, resulting in improved employee morale and a 20% reduction in formal grievances.
Received recognition for outstanding HR practices and contributions with my current organization.
Professional Experience
Certified Technical Experts Inc, Kennesaw, Georgia
HR Director/Chief Administrative Officer (June2017-Feb 2021) (Jan 2022-Present)
Serve as the chief administrative officer and member of the Executive Leadership Team with responsibility for finance, accounting, managing corporate operations, and direct report to the President/CEO. Oversee legal matters, including litigation, proposal review, recognition programs, strategic planning, social media, marketing employee relations, and outside legal counsel coordinator. Serves as a Business Partner to CEO, Executive Team and employees to strategic plan and implement change within the organization. Direct and manage (internal resources and 3rd party vendors), corporate procurement (office facilities, equipment, materials, and services), HR and benefits compliance, regulatory compliance, and insurance and risk management. Supervises Accounting, Human Resources, and Marketing teams) (OCONUS and CONUS locations)
Lead all HR programs, processes, and policies, ensuring full compliance with applicable labor laws.
Ensure payroll processing and compliance for all US and OCONUS employees.
Responsible for managing recruiting, proposal writing, and team performance.
Establish and maintain methods and practices to facilitate communication and integration across key relationships to accomplish goals.
Lead the establishment and maintenance of internal Standard Operating Procedures for areas of responsibility. Drove the recruitment process to fill vacancies while driving workforce diversity by posting job requisitions, reviewing resumes and applications, screening potential candidates, scheduling interviews, and extending offers of employment.
Recruitment and Onboarding: Facilitated corporate talent management initiatives to include organizational socialization, orientation, employee recognition training, performance review planning and execution, and succession and leadership planning.
Investigated and resolved employee relations issues or EEOC charges that developed as well as ensure that legal and policy matters on those issues were sound.
Ensured compliance with my team in the administration of salary, compensation, staffing, training, worker’s compensation, and benefits program; including monitoring existing and new hire employees, wages, and compensation for compliance with corporate policies as well as entering new employee benefit elections, running monthly benefits, staffing, turnover, and other reports, reconciling and submitting changes to benefits carriers.
Responsible for employee forecast, salary planning, and budget management
Identify current and future staffing needs and develop corresponding recruitment plans. Manage the full cycle recruiting process and provide new hire training.
Develop and implement innovative benefit and welfare programs, conduct annual benefits cost and contribution analysis and manage the yearly open enrollment process.
Provide needed training for employees and create programs that allow employees to have continuous professional and personal growth with the company.
Facilitate process improvement to return the organization to positive fiscal operating through developing and implementing internal controls and re-defined procedures. Ensure the leverage and preservation of the company’s culture.
Supervise Accounting Services Staff to include General Ledger, Accounts Receivable, & Accounts Payable.
Establish performance management and succession plans for the organization and future growth to uphold the company’s strategic vision and mission.
Review reconciliations and analysis to ensure ledger integrity.
Responsible for account analysis, reconciliations, and preparation of Annual Financial Statements, Budget to Actual Statement, and cash flow summary.
Ensure proper invoicing and collections are timely and accurate.
Project management of awarded contracts and deliverables.
Responsible for implementing the necessary tools and technology to execute HR functions effectively and efficiently.
Responsible for audit preparation and support provided to auditors during year-end audit engagements.
Human Resources Director (2016-June 2017)
Served as the chief human resources administrator for Certified Technical Experts Inc. and assumed responsibility for the transactional functions of the Human Resources Department. In addition to balancing the fulfillment of tactical day-to-day HR operations with setting and delivering on a strategic HR plan to attract and develop top talent. Partner with organizational leaders in defining the needs for Human Resources programs and initiatives.
Lead all HR programs, processes, and policies, ensuring full compliance with all applicable labor laws.
Advised and coached managers and employees on the interpretation of policies, programs, and procedures
Actively participated with managers and supervisors on methods and approaches in handling performance management, employee work issues, disciplinary procedures, and coaching opportunities
Monitored established procedures and identified opportunities for improvement.
Created, implemented, and managed employee morale projects like monthly lunches, individual and team awards, and a company-wide newsletter.
Identified current and future staffing needs and developed corresponding recruitment plans. Manage the full cycle recruiting process and provide new hire training.
Developed and implemented innovative benefit and welfare programs, conducted annual benefits cost and contribution analysis, and managed the yearly open enrollment process.
Provided needed training for employees and created programs that allow employees to have continuous professional and personal growth with the company.
Managed bi-monthly processing of multi-state payroll, including garnishments, benefits, and taxes consistent with federal and state wage and hour laws.
Managed related government filings/reporting and ensured accurate record management such as HRMS, Form I-9, Leave/Attendance notifications, employee files, benefits, and workers compensation files.
Maximize relationships and build trust with the internal and external customers to drive the company vision, mission, and values.
Georgia Institute of Technology- Georgia Tech Research Institute, Atlanta, Georgia
Human Resources Consultant (2014-2016) Sr Human Resources Consultant (March 2021- February 2022)
Served as Human Resources Consultant in the Talent Management Department of the Georgia Tech Research Institute. Facilitated and coordinated the application of human resources policies and procedures for assigned Campus unit(s). Provided a comprehensive HR management advisory and consultancy service to staff and management. Managed operational human resources related issues, including the development and communication of
policies, training administration, human resources reporting, recruitment process, remuneration, and performance management processes.
Partnered with business leaders to understand their strategic goals and objectives and developed and implemented HR strategies and initiatives to support those goals.
Provided guidance and support to managers and employees on a wide range of HR matters, including employee relations, performance management, talent acquisition, and organizational development.
Led the recruitment and selection process, ensuring the organization attracts and retains top talent.
Conducted investigations into employee complaints and grievances and provided recommendations for resolution.
Collaborated with business leaders to develop and implement employee engagement initiatives, resulting in increased employee satisfaction and retention.
Managed the performance management process, providing coaching and support to managers and employees to drive performance and development.
Assisted in the development and implementation of HR policies and procedures to ensure compliance with all applicable laws and regulations.
Conducted training sessions for managers and employees on various HR topics, including performance management, diversity and inclusion, and conflict resolution.
Prepared and analyzed HR metrics and reports, providing insights and recommendations to business leaders.
Undertook special projects related to issues of human resources.
Brown Mackie College, Atlanta, Georgia
Human Resources Manager (2009-2014)
Served as the chief human resources administrator for Brown Mackie College and assumed responsibility for the transactional functions of the Human Resources Department. Assured that the company HR guiding principles were adhered to in carrying out the duties and responsibilities of this position.
Drove the recruitment process to fill vacancies while driving workforce diversity by posting job requisitions, reviewing resumes and applications, screening potential candidates, scheduling interviews, and extending offers of employment.
Facilitated corporate talent management initiatives to include organizational socialization, orientation, employee recognition training, performance review planning and execution, and succession and leadership planning.
Investigated and resolved employee relations issues or EEOC charges that developed as well as ensured that legal and policy matters on those issues were sound.
Ensured compliance with administration of salary, compensation, staffing, training, worker’s compensation, and benefits program; including monitoring existing and new hire employees, wages, and compensation for compliance with corporate policies as well as entering new employee benefit elections, running monthly benefits, staffing, turnover, and other reports, reconciling and submitting changes to benefits carriers.
Responsible for content and preparation of weekly employee newsletter, employee communications portal, and fostering a positive working environment.
Responsible for employee forecast, salary planning, and budget management
Target Stores, Lithonia, Georgia
Human Resources Manager (2006-2009)
Managed the Human Resources department while supporting 160 full-time and part-time employees; supervised and assigned workflow to HR Team Leader
Developed cost-effective strategies to attract staff, including job fairs and targeted advertising; responsible for screening, interviewing, hiring, disciplining, and terminating all employees.
Interpreted current policy and applied federal and state laws to employee relation issues and advised store management on such matters; assisted in developing and implementing personnel policies/procedures and adherence to it.
Managed benefits programs and advised employees on the payroll, vacation time, Worker’s Compensation, FMLA, unemployment, disability, safety, security, facilities management, and employee reviews.
Developed and delivered training programs to management and staff on such issues as sexual harassment, safety, and disability awareness, and legal hiring practices.
Participated in the development of HR goals, objectives, and systems; assisted in the evaluation and recommendation of new approaches, policies, and procedures to improve the effectiveness.
Lowe’s Home Improvement Warehouse, Chamblee, Georgia
Human Resources Manager (2004-2006)
Responsible for the execution of the human resources function for a store location with 180 employees
Addressed store talent needs through proactive and effective recruiting, staffing, and training.
Designed new employee orientation package, establishing and facilitating all new employee activities.
Provided management with feedback regarding store hiring needs and employee performance.
Partnered with management to communicate policies, procedures, laws, standards, and regulations; maintain compliance with federal and state regulations concerning employment.
Coordinated and administered employee benefit programs
Provided employee-relations counseling and coaching to both managers and employees.
Regions Financial Corporation - Corporate Office, Montgomery, Alabama
Human Resources Representative (2000-2004)
Supervised HR call center and performed generalist HR duties.
Managed and trained HR call center staff of 10 employees, which serviced over 24,000 employees.
Designed employee policy manual for HR call center representatives; provided training programs to associates on policies, customer service, and best practices; worked on delegated projects and developed need-specific presentations as assigned by management.
Responded to HR questions/concerns via phone calls, emails, and other forms of correspondence from current, separated, and retired employees.
Facilitated the hiring process through the recruitment, interviewing, and selection of associates.
Resolved employee relations issues that required investigation or corporate involvement on a local level.
Education
Colorado State University-Global
M.S., Organizational Leadership (Incomplete)
Troy University, Montgomery, Alabama
B.S., Business Administration
Professional in Human Resources (PHR) Certification
Scrum Master Certification
Certifications
Scrum Master Certification
Technical Skills
Proficient in Microsoft Office 365, PeopleSoft, ADP, Paylocity, and various HRIS systems.
Affiliations
Society for Human Resource Management (National and Local)
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