Human Resources Resource

Joye V. Moore

******@*****.*** • 770-***-****

OBJECTIVE

I am a highly motivated and results-driven Human Resources professional with a strong focus on organizational development, talent management, workforce development, learning and development, and culture, seeking a challenging position to leverage my expertise in talent management, training, and organizational development. I aim to contribute to the growth of the company by fostering a culture of continuous learning, employee engagement, and performance enhancement. With a passion for creating effective HR strategies, I am dedicated to enhancing workforce productivity and building strong, collaborative teams that drive business success.

PROFESSIONAL EXPERIENCE

CAN Community Health, Sarasota, FL November 2021 – October 2024

Sr. Director People and Culture, December 2022 – October 2024

Director of Organizational Development and Diversity, November 2021 – December 2022

Oversaw comprehensive HR operations, including compensation, benefits, employee relations, talent acquisition, and change management to support organizational strategy.

Championed organizational culture, collaborating with senior leadership to foster an environment where employees thrive and perform their best work.

Developed and implemented talent management and succession planning strategies to drive high-performance culture and align with organizational objectives.

Led and motivated a small team to align workforce requirements with the organization's strategy and mission, while ensuring optimal employee experience and retention.

Executed diversity and inclusion strategies, providing guidance on related programs and initiatives, and managed training to promote an inclusive culture.

Managed and reported on key performance indicators, developed competency models, and oversaw training and development programs to enhance efficiency and results.

BrightView Landscape, Blue Bell, PA June 2017 – December 2021

Human Resources Business Partner, March 2021 – December 2021

Learning and Development Manager, October 2019 – March 2021

Organization Development Specialist and Program Manager, June 2017 – October 2019

Partnered with leaders and internal stakeholders to develop a people agenda aligned with strategic objectives, ensuring business and employee alignment in designated units.

Led Diversity, Equity, and Inclusion Program initiatives, managed human resource disciplines, and ensured legal compliance to reduce risks.

Designed and delivered performance management, talent management, and training programs, leading to improved decision-making, productivity, and 90-day employee retention rate.

Managed recruitment activities, supported 22,000+ team members through organizational strategy and leadership development initiatives, and handled vendor and contractor management.

Delaware Technical and Community College January 2019 to December 2019

Adjunct Professor

Planned, organized, and instructed courses using engaging strategies, LMS, and technology to promote student success.

Demonstrated effective classroom management practices, responding to students' diverse academic needs.

Followed prescribed course outlines, using approved texts and supplemental materials.

Provided instruction per the class schedule and delivery method (face-to-face, hybrid, online), and notified the Department Chairperson of cancellations.

Assisted students towards course completion by providing outreach, guidance, and timely feedback.

Maxim Healthcare, Columbia, MD January 2015 – January 2017

Business Development Training Specialist and Program Manager

Managed a team of eight, organizing 20 Leadership and Business Development training sessions for 500 team members in 12 months, and facilitating train-the-trainer programs.

Utilized LMS for program management, tailored training programs, and supported career pathing for department managers and leaders.

Tracked training budget, negotiated contracts, and formulated Frontline Leadership and Salesforce Systems training programs.

Coordinated readiness planning, change management strategies, and administered SharePoint site while publishing a Quarterly Business Development Newsletter.

Aaron’s Sales and Lease, Atlanta, Georgia (Northern Operations Division) October 2013 - December 2014

Divisional Sales and Training Manager

Reported directly to the Divisional Vice President of Northeastern Operations Division, while supervising sales and marketing activities for 115 locations.

Evaluated customer service system compliance and improved execution that resulted in an overall 35% increase in customer satisfaction surveys, and improving customer retention rates to 25% from 18% through developing Sales Department Report Card and Action Plan.

Leveraged Buxton Customer Analytics to provide strategic leadership and analytical direction

implemented and monitored individual hands-on training, small group training, webinars, and web-based training and coaching

Administered sales contracts and divisional sales budgets.

David’s Bridal, Rockville, Maryland, Wilmington, Delaware March 2012 – June 2017

Operations and Business Manager and Dress Specialist

Trained, coached, and supervised staff of 3 Department Managers and team of 15 Sales Specialists

Ranked #1 in sales growth in the district and named Store of Excellence 2013

Acted as SME to develop training programs, while collaborating with Leadership, Marketing, and Special Events team to facilitate training and host semi-annual Regional Bridal Shows.

Led recruitment and hiring of department and Bridal Show team, while planning, coordinating, and educating Bridal Show team.

Sport Clips, Austin, Texas (Atlanta Area) October 2005 – March 2012

Certified Training Coach and Franchise Business Manager

Recruited, hired, trained, coached, and developed team for 21 branches

Develop learning materials for branch teams including Franchise Business Owners, Branch Managers, and Stylists

Facilitated Instructor Led Training, on the Job Training, and Job Shadowing

Recognized as 2009 Training Coach of the year.

EDUCATION

Master of Science in Management and Organizational Leadership

Wilmington University, New Castle, DE, 2019

Master of Science in Management and Human Resource Management

Wilmington University, New Castle, DE, 2019

Bachelor of Arts in Communications

Delaware State University, Dover, DE, 2001

PROFESSIONAL CERTIFICATIONS / TRAINING

SHRM / SCP Certification • Behavior Styles Certified Facilitator • DDI Certified Facilitator

Certified Online Training Professionals Program • ICCOPT- ATD Virtual Training • ATD Project Management • ATD Facilitation Train-the-Trainer Sport Clips • Human Resource Management • Business Communications• Organizational Communication One Minute Manager • David’s Bridal Management Training Program • Collective Brands Multi-Store Management

General Manager Boot Camp • PRAXIS 1- Instructional Aid Certification State of Delaware

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