Customer Service Sales Representative
Resume:
Nadia DeVries
mortgage industry
Spring Lake, MI 49456
***************@*****.***
Professional Summary
I received a degree in Labor Economics and Sociology from one of the known University in Russia. My diploma translated to English and certified for the USA. I completed internship at one of the biggest banks in Russia (Sberbank) at HR department.
All of my jobs are related to a customer service. I worked and still do in banking industry ( teller - individual and commercial accounts, loan processor, mortgage processor, setup specialist). I was a sales representative for a rug company and for clothing/home goods store, secretary for the city construction company, cater/server for the university cafeteria events, server at fast food restaurant, I owned and run a loan care business, was manager of the front-end department at the grocery store, shipt shopper, librarian, and cleaned private homes. All of my jobs required people skills, communications, being a team player or work on your own, motivation, being organized and on time, knowledge of computer (programs, software, internet, apps, retail devices.) and I did it all. I also did inventories, audits, scheduling, training, merchandising/displaying the products, run registers, worked with commercial and individual bank accounts, did cold calls offering banking services, worked with data entry and more. I speak two languages. English and Russian.
I am a secretary for Condo Association I live in and unofficial president as well. Outside of work I do a lot of fun activities. In the summer - I hike, bike, boating. In the winter - I snowshoeing, watching football with friends. All year around I am practicing to draw on my computer and on a paper, walking, running, practicing to write short kid’s stories, reading detective novels, and also I car-travel solo exploring USA.
People would describe me as a fun, outgoing, hardworking, positive, organized, friendly, loving the life and the family person.
Authorized to work in the US for any employer
Work Experience
Loan Setup Specialist
Lake Michigan Credit Union-Spring Lake, MI
September 2016 to Present
current position - back to loan setup - April 2023 to present day
• Due to economy (rates and prices went high) I was moved back to setup department. There are not enough applications to process between all processors. Company asked me to go back to setup department to help out but then asked to stay permanently. Ordering floods, titles, appraisals and re- inspections for conventional and government loans
previous position (mortgage processor) - June 2021 to April 2023 :
• verifying income, collecting additional or missing documents, preparing files for final approvals and closing stage. Utilizing Mercury A La Mode, Empower (Black Knight), Data Verify, Microsoft Office, OnBase, Symitar, Argyle, HomeFast (Blend)
previous position (setup specialist) - August 2018 to June 2021 duties:
• Processed incoming mortgage loans: order title work, tax transcripts and appraisals. Processed MSHDA, RD, VA, FHA, and Conventional mortgage loans utilizing Mortgage Flex One. Verified borrower's income documentation in the file is compliant with findings. Notified loan officers and processors regarding appraisal details. Utilized Mercury A La Mode, Loan Quest, Mortgage Flex One, Empower (Black Knight), Data Verify, DocuPrep, Microsoft Office, OnBase and Symitar. previous position (teller) - September 2016 to August 2018 duties:
• Process routine transactions such as cashing checks, cash in/ cash out, loan payments, wire transactions. Photo identification. Answer member's questions about their accounts. Greet people warmly and direct them to appropriate bank personnel if needed. Assist members at the drive-through window. Prepare money orders, cashier’s checks. Assist with HSA/IRA withdrawals and deposits. Set up ACH and wire transfers. Order debit/credit cards and checks for members. Record all transactions electronically. Responsible for balancing my drawer. Merchandise a new products or services. Completed Head Teller training. Utilized Symitar, OnBase.
Cashier/Customer Service
Meijer-Muskegon, MI
January 2023 to March 2024
part time job as a cashier
Self Employed Owner/Operator
Russian Around for You-Grand Rapids, MI
May 2017 to October 2017
Loan care business.
Sales Associate
TJ Maxx-Grand Rapids, MI
October 2016 to June 2017
Customer service, cashier, returns, setting up displays. Front-end manager
The Fresh Market-Asheville, NC
June 2015 to July 2016
Scheduling, training, couching and writing up disciplinary notes, running register, performing store audits, ordering supplies. Cashier / Front-End Assistant
The Fresh Market-Asheville, NC
March 2013 to June 2015
Specialist
Banks-Saint Petersburg, Russia
July 2004 to April 2011
"Home Credit and Finance Bank", "Renaissance Capital Bank", "EXPOBANK", "RosEvroBank", "Moscow Industrial Bank", "BALTINVESTBANK".
Worked with businesses and individuals. Monitored transaction activities in accounts, processed payments, validated and prepared necessary documents for opening or closing accounts, loans (personal and business), payments, archives. Promoted business loans via phone calls. Worked with delinquent accounts.
Secretary
Mostotryad-Брянск
May 2006 to June 2006
performed all of the secretary duties : greeting visitors, answering phone, planning/scheduling for the CEO of the company, mail, travel arrangements, recording stuff, archiving documents, etc Sales Associate
Orion Plus-Санкт-Петербург
August 2001 to December 2001
rug sells, cash/debit/credit transactions.
Librarian
University Library-Санкт-Петербург
September 2000 to May 2001
Assisted visitors, organized books, performed inventories, updated member's accounts, follow ups on delinquent accounts.
Education
Master's degree in Labor Economics and Sociology
Saint-Petersburg State University of Economics and Finance - Санкт-Петербург September 1998 to June 2003
Skills
• Russian
• Customer service
• English
• Research
• Cash handling
• Fair Housing regulations
• Auditing
• Inventory control
• Staff training
• Schedulling
• Administrative Experience
• Management
• Food Industry
• Organizational skills
• Translation
• Communication skills
• Customer service
• Supervising experience
• Research
• Quality control
• Data entry
• Library services
• Cash register
• Front desk
• Merchandising
• Time management
• Computer skills
• Retail management
• Phone etiquette
• Human resources
Awards
Mortgage Circle of Excellence -2019
February 2020
In recognition of outstanding contributions in 2019.
Contact this candidate