Customer Service Accounts Receivable

Cortnee R. Madrid

San Angelo, TX 325-***-**** *******.******@******.***

Professional Summary

Dependable and hardworking team member, skilled at managing multiple priorities and optimizing processes with a positive attitude. Willing to take on additional responsibilities, including learning new tasks and protocols, to enhance efficiency and support team goals. Skills

Work Experience

JM Test Systems – June 2024 – Current

Inventory Administrator and PPE Specialist – Internship, San Angelo, TX

• Maintain and update the inventory system and correct variances across all JM locations.

• Manage accounts receivable and fulfillment to ensure timely delivery and manage revenue.

• Manage client accounts rotation by creating work and sales orders and product failure estimates.

• Assist clients with inquiries and requests, ensuring tested equipment and NFPA 70E training. United State Air Force – November 2018 – Current

Airlift and Special Mission Aircraft Maintenance Specialist, Dover AFB, DE

• Inspected aircraft and assigned specialists alterations or repairs to ensure safety and readiness.

• Led a team of 15 airmen and served as the primary trainer for new recruits.

• Managed parts ordering and scheduled maintenance tasks, consistently meeting deadlines.

• Evaluated airmen’s performance, wrote award packages, supervised training and certifications, and provided progress and operational updates in leadership meetings.

• Held unique certifications and recognized as one of the few females certified for specific squadron tasks. Frontier Communications – April 2016 – November 2018 Customer Service Representative, San Angelo, TX

• Managed sales order processing and needs of customers, contributing to overall team success.

• Handled escalated customer complaints and resolved issues efficiently in fast-paced environment.

• Served as the lead floor trainer, coaching employees on areas for improvement and growth. Zales Jewelers – April 2012 – April 2016 Jewelry

Consultant, San Angelo, TX

• Managed guest relations by resolving issues and delivering exceptional customer service.

• Assisted with timesheet and payroll management while overseeing detailed inventory.

• Achieved strict sales quotas as a high-volume sales associate.

• Served as district trainer, educating employees on sales techniques and product knowledge. Education

Southern New Hampshire University – June 2021 – December 2023 Bachelor of Business Administration - Human Resource Management Awards and Certifications

Airman of the Quarter – 1st and 4th Quarters of 2021 Squadron Airman of the Year – 2021 Squadron

Hard Charger Award – October 2021 Dover AFB Award

John Levitow Award – 2022 Airman Leadership School Highest Honor Clear Communicator

Time Management

Problem Solving

Adaptability and Flexibility

Sales Strategy Development

Critical Thinking

Motivational Leadership

Inventory Management

Scheduling Mentoring

and Training

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