Customer Service Executive Assistant

Joanne R. Seery

Montville,NJ *****

c. 704-***-****

***********@*****.***

Professional, organized, and friendly Administrative Professional, with proven expertise in customer service, Microsoft office and event management

Professional Skills

Microsoft Office

Education

Intensive Administrative Program

Berkeley College of Business, Waldwick, NJ

Associates Degree

Employment Skills

oExecutive administrative responsibilities

oOutstanding customer service experience

oProject tracking and reporting

oDesign and development of training materials

oMeeting coordination and planning

Employment History

Executive Assistant, Venture Capital Division

GE Capital Corporation, Stamford, CT

Established new Managing Director’s Admin position

Coordinated all venture capital activity

Automated Deal Logs to track and manage activity

Preparation and participation in GE Technology Leadership Conferences and Technology Telecasts

Coordination of all department facilities in multiple sites

02/96 - 03/98

Department Administrative Assistant, Info Systems Training

United Parcel Service, Mahwah, NJ

Designed, tested and updated installation procedures for computer-based training

Created graphic renditions of system screens and views for CBT documentation

Participated in IS Joint Application Development groups

07/93 – 10/95

Joanne R. Seery

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Executive Administrator, Finance and Accounting Systems

United Parcel Service, Mahwah, NJ

Executive assistant to the systems manager for finance and accounting systems

Solely responsible for all administrative work for the UPS Finance and Accounting group, including seventy-five employees and two administrative assistants

Tracking and Reporting information systems projects, which consisted of obtaining scheduled and actual project hours, maintenance of project plans and procedures, and generating analysis reports

Supervised all department expenditures for equipment and supplies

Prepare, maintain and publish weekly and monthly status reports

Designed, tested and updated installation procedures for computer based training

Created graphic renditions of system screens and views for CBT documentation

Participated in IS Joint Application Development groups

12/89 – 7/93

Administrative Assistant, International Division

United Parcel Service, Mahwah, NJ

Creation and maintenance of job folder and program abstract documentation

Development of process flow charts using Arthur Anderson’s Design 1

Development of program abstract spreadsheets

Clerical and key entry tasks

Updates of process manuals and distribution of process updates

Creation of graphics for department presentations

Other Experience:

10/88 – 12/89

Bank Teller

Horizon Bank, Paramus, NJ

1/87 – 10/88

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