Customer Service Sales Manager

Michael Rendelman

**** ******* ***** ** ******* Island, Fl 32003 602-***-****

**********@*****.***

Career Profile

Offer over 25 years experience in management, customer service, sales and marketing, with an extensive background in recruitment, hiring and operations coordination. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Proactive leader who successfully recruits, trains mentors and leads top-performing teams committed to providing superior service. Excellent communication, presentation, relationship building and problem-solving abilities. Superior ability to interact with broad populations including: senior management, sales, customer service staff, clients and external contractors.

Professional Experience

American Credit Acceptance 2021- November 2024

Regional Development Specialist III

Prospected, devloped and maintained profitable lending relationships between dealer parnters and the company in one of the largest markets in the US. Consistantly reached funding,booking and enrollment goals while attaining excellent performance and dealer reviews. Thorough understanding of the finaning element of the lending experience. Knowlegeable in regards to ancillary products, warranties and contracts. Kona Ice North Phoenix and Scottsdale 2012- 2022

Owner of the largest Kona Ice Franchise in Arizona. Built from startup, the consisted of four Kona Ice Trucks and multiple pieces of ancillary equipment. Growth continued into our tenth operational year when I accepted an offer to buy the business buy a nother smaller franchisee Customer base included an impressive list of clients including Schools, Youth Sports Clubs, Municipalities, Major Corporations and Large Public Venues. Independent Manufacturers Representitive 2009-2012 Multiple Lines Included:

Torgoen Swiss Watch, Zable, Zoppini USA, I. Reiss Company, Avilan Diamonds, CaratSmart USA Diamonds, ED. Marshall Jewelers

Cultivated relationships across the Western US with independent jewelers representing distributors of gold fashion jewelry, loose diamonds, watches and sterling silver. Additionally, I performed extensive buying activities in gold, silver, diamonds, colored stones and antiques. Sales Management Consultant 2007-2009

SFD Trading, Inc. - San Francisco, CA & Scottsdale, AZ Recruited to rebuild and enhance internal sales and marketing operations. Proficiently developed and executed sales strategies with strong focus on optimizing the company’s productivity, efficiency and quality improvement National Sales Manager 2004-2007

EDI, LLC - Scottsdale AZ,

Efficiently planned and coordinated work flow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources. Innovatively developed and launched targeted marketing strategies to boost sales, including marketing and promotional materials, ad copy, brochures, in-store events and trade shows. Coordinated all staffing, training and performance evaluation systems. Ensured staff members are properly trained on all company policies and procedures, as well as industry-specific sales techniques; provided motivational meetings and industry trainin. This company generated record sales in 2005 and 2006 under my leadership.

Territorial Sales Manager 2001-2004

DNR, Inc. - Scottsdale AZ

Fully accountable for the effective administration of all customer sales accounts. Conducted comprehensive review and analyses of industry trends and competitor products and made ongoing recommendations for improvement of service delivery. Responsiblle for the concept and creation of print marketing campaigns. Established and maintained key relationships with management, clients and vendors.

Education

Temple University, Philadelphia, PA

B. S. Secondary Education

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