Customer Service Medical Records
Resume:
**/**** - **/**** ******** Service Advocate
TTEC Healthcare Solutions, Englewood, CO
Customer Service Advocate TTEC Healthcare Solutions 09/23/2022-Present Answer inbound calls for customers regarding medical insurance. Bringing a positive attitude and using problem-solving abilities to the customer. Responsible for notating accurate information into the customer record. Processes and distributes incoming requests from the customer. Become one with the customer to find the right provider for the customer. Reach out to providers for customer needs, such as appointments, prior authorizations, and medication needs. Dedicated to customer satisfaction even in difficult and trying situations. Dedicated commitment champ, Subject-Matter Expert, and floor support for new advocates.
02/2022 - 09/2022 Electronic Medical Records Specialist Wyandot Behavioral Health Network, Kansas City, KS Electronic Medical Records Specialist Wyandot Behavioral Health Network 02/07/2022 - 09/23/2022 Send/Receive faxes and protect confidential information. Responsible for data entry into the electronic health record. Answers phones, direct and screen calls, and take accurate messages. Processes and distributes incoming and outgoing mail in a timely manner. Processes and distributes incoming and outgoing requests in a timely manner. Keep all client files current and accurate within Federal and State regulations. Scans and files medical records in clinical charts and the electronic health record. Assists clients with requests for medical records and maintaining accurate information.
07/2021 - 11/2021 Valet
Onsight Healthcare, Saint Joseph, MO
Assisting patients into the clinic and parking their cars upon request. Being a sounding board for patients and their families dealing with one of the hardest battles of their lives. There to offer a smile and hug to those in need. 01/2006 - 01/2011 Office Administrator
Aaron Smith Chiropractor, Independence, MO
Aaron Smith Chiropractor 2006 - 2011 Scheduled clinical appointments. Scans and files medical records in clinical health record. Responsible for data entry into the electronic health record. Processes and distributes incoming and outgoing mail in a timely manner. Requests and receives payment for self-pay or co-pay consumers. Send/Receive faxes, answers phones, direct and screen calls, take accurate messages. Check consumers in for appointments and promptly notify provider of DEVINA BURNETT
538 N Wigwam Ct, Independence, MO 64056
Phone: 816-***-****
Email: ********@*****.***
Objective
To gain employment, establish more skills, and become more advanced in my administration career. Ability Summary
Written and Verbal Communication
Customer service
Empathy
Administration
Flexibility
Employment History
their arrival.
12/2000 - 08/2001 Feeder
Gower Convalescent Nursing Home, Gower, MO
Fed the patients
Health Care Administration
Bachelor's Degree
The University of Arizona Global Campus, Chandler, AZ Health Care Administration
Associate's Degree
San Joaquin Valley College, Visalia, CA
General Education Degree
High School Equivalency Diploma
Missouri Western, Saint Joseph, MO
01/2006 Medical Office Administration Certificate of Completion Education History
Occupational Licenses, Certificates and Training
Honors & Activities
Additional Information
Detailed References
Aaron Smith
Stephanie McIlvaine
Jim Burnett
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