Scrum Master Agile

VIRAT CHOPRA

Gainesville, VA 571-***-****

***********@*****.*** linkedin.com/in/viratchopra22

SENIOR AGILE SCRUM MASTER TECHNICAL SUPERVISOR

IT Professional, experienced in Agile / Scrum development methodologies & tools. Practitioner experience leading Agile / Scrum projects. Implemented several Agile Process Improvements that resulted in increased Sprint completion rate and Team velocity. Managed several large-scale projects end-to-end from ideation to implementation which involved Web applications, Cloud apps, PaaS/SaaS products.

SKILLS

Practitioner experience leading Agile / Scrum projects

Experienced in Agile / Scrum development methodologies & tools.

• Technical Program Management • Onsite and Offshore Leadership • Production Release Support

• Performance and Application Monitoring • Risk Assessments, Risk Mitigation • Workload Prioritization

• Sprint and Capacity Planning • Strategic Planning • Agile & Scrum

• 3rd Party Vendor Integrations • Microsoft Azure Cloud • JIRA ADO

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Michigan 2023 - present

Senior Agile Scrum Master Team Coach

Scrum Master / Team Coach for three technical teams (Platform, Services and Functional) for the Benefits Search / Estimate your Cost Project.

Implemented several Process Improvements that resulted in increased Sprint completion rate and Team velocity from 60% to 90+%.

Increased the completion rate by creating enabler tasks for Analysis, so that the initial Analysis and backend API work could be completed before the frontend UI work.

Enforced the code reviews for Functional and Technical Stories by creating separate tasks for Development Leads to review code matches acceptance criteria and the description.

Introduced process where the testing team would provide test IDs from Test Grid to the developer so that they can use those during unit test.

Performed all sprints ceremonies to the satisfaction of the product owner, as well as the functional manager, created a dashboard that would provide real time data on number of production and non-production bugs, Sprint defects and escaped defects.

Kept JIRA statuses and comments up to date as JIRA was a source of truth for project Team.

Provided daily Sprint status updates on the leadership call. Once a week provided updates on the burn rate, number of stories and bugs completed or in progress.

Introduced mid sprint demos along with end of the sprint demo. The environments were found to be sometimes unstable because of multiple teams doing the deployments. Mid Sprint demos enabled stories to be Accepted as soon as they be completed.

Performed all the sprints ceremonies on schedule, the daily standup, backlog refinement, sprint glooming, sprint planning, Sprint retrospective.

Sent beginning of the sprint reports, weekly Sprint reports as well as end of the sprint reports to management.

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Coached the scrum team to become a self-organized, cross-functional and highly efficient team that delivers high-quality products.

Facilitated Scrum events such as backlog creation/grooming, prioritization, stand up meetings, estimation, showcase and retrospectives.

Collaborated with Product Manager to plan roadmap execution based on estimates and capacity; also identify risks to the plan.

Clarified deliverables and assignments to the scrum team and remove impediments.

Facilitated documenting, publishing and executing the team’s continuous improvement plan (based on retrospectives).

Published the team’s agile metrics to management and stakeholders.

Coached and mentor the scrum team in its scrum adoption.

Facilitated the documentation of working agreement, definition of ready and definition of done for the scrum team.

GEICO Chevy Chase Maryland 2021 – 2022

Technical Supervisor Senior Scrum Master

Oversaw implementation of Customer Relationship Management (CRM) digital transformation within the company through Platform API Integrations.

Worked closely with Salesforce, GEICO Backup, and Recovery Team to Integrate Commvault a 3rd Party backup and recovery solution.

Worked closely with Salesforce and GEICO Identity and Access Management Team to integrate SavyInt, ARC and Workday with Salesforce. This integration added Salesforce Profiles, Permission Sets, and entitlements to newly onboarded and current GEICO associates.

New Environment provisioning: Worked closely with Salesforce and GEICO DevOps team to setup and implement Hotfix environment. This new environment enabled FastTrack emergency releases outside of 6-week PI releases.

Worked with GEICO Security team to complete Risk Assessments for several vendor Integrations. The Risk assessments ensured data shared in encrypted and no PII data is being shared with integrated apps confirming to GEICO Security Policy.

GEICO Chevy Chase Maryland 2018 – 2021

Technical Supervisor Scrum Master Claims

Managed the successful country wide rollout new TeamConnect application for Staff Counsel. Led the project team to deliver several critical enhancements for TeamConnect. These included enhancements related to performance improvements, enhanced Auto Assignment Round Robbin logic, Planner design and performance improvements.

Worked closely with Vendor, Business, and management team on a day-to-day basis. Continued to support critical fixes needed for production for converted legacy files and some of these are very complex. Ensured all Country wide Planner functionality was tested and planner rules setup in production before Country wide Conversion which was a necessary step for rollout. Led development of an in-house program which allowed Business team to automatically import Planner rules in TEST and PROD environment and reduced 1000s of hours of manual work – which was a huge benefit for the project.

Worked with project team on Setup and implemented WhatFix tool into TeamConnect Application for Onscreen training and guidance for users. Worked tightly to coordinate with Middle- ware, Architecture, Infrastructure and Claims development teams to get their support and plan end to end testing.

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GEICO Chevy Chase Maryland 2006 – 2018

Technical Supervisor Software Developer Service

Led the project team to deliver an Azure Cloud based Property Service Application. Before the Property Service Application, service agents had to use as many as five different tools to find a customer’s policy. The team created an application that allowed the agents to begin and end every call in a single spot, working in parallel with partner applications. The result was a significant time savings for our agents and our customers. As a Scrum master for Web Application to be used by GEICO Service agents to process Policy Holders Property Insurance. The responsibility involved Sprint planning, creating user stories, and moving them into a Sprint based on number of story points assigned.

To coach and mentor associates, participate in performance evaluations and goal setting

Lead new development projects as well as support of existing systems

Interface with business customers and peer IT teams

Project management and oversight, build & maintain project plans, perform risk evaluation, issue management.

Assist management in setting strategic direction for the organization

Interface with various outside partners \ 3rd party solution providers

Worked on the responsive re-design of Commercial Auto Sales Application. The Project saved GEICO Commercial business unit 70K by completing the [project in-house. My Team worked on updating the Commercial Auto Sales Web Application to responsive to various mobile devices by using Bootstrap API, completed project in-house within schedule. I conducted daily stand-up meetings and facilitated interactions with Dev Team, Middleware Team, SQL DBA Team to resolve impediments. Facilitated in user story backlog grooming sessions and prioritized them for highest business value. Commercial Auto Sales Online Bind. Project allowed agents to bind commercial auto and rideshare policies online, the feature resulted in overall Average Handling Time decrease of 66 seconds after the roll out. My Team successfully integrated Adobe Test and Target Tool to support A/B testing for Homeowners real world examples coverage view. I worked with Adobe technical team to create mBoxes and campaigns to understand user preferences, the integrated Homeowner’s application was the first in Application in GEICO to utilize the tool. I facilitated meetings with external organizations (Adobe teams) to resolve impediments, team training sessions to enhance skills within the team. Worked with Product Owner to identify areas within the application that required A&B testing and created a Product Backlog of User Stories that created greatest impact on sales.

I supervised a team of developers and Analyst to create Geico Mobile native Android App and Mobile Web app. Worked with Product Owner and Stakeholders to identify features such as Payment information, Coverages, roadside assistance etc. that are high value to Geico customers. Used Agile Scrum methodology to create backlog of features, prioritize tasks and allocate dev resources to tasks. Created plans for Environment setup, development, testing using simulators, browser emulators and deployment to physical Android devices for testing.

I worked on the quote, bind and close portions of a sales flow of the customer sales and agent service app. Implemented Drools front end design engine and Blaze rule engine for business rules validation, programmed the Customer Info, Driver, Driver History, Discounts, Payment and close pages of the Web Application. Worked on B2B Application that received Customer info from partner and external marketing sites to generate teaser quotes for potential customers. Used Mongo DB for storing Client request and implementing a retry mechanism to failed cases.

Hoffman-La Roche Nutley, New Jersey 2006 - 2006

Senior Programmer/Analyst.

I was a member of product analysis, design and development team for Roche Internet applications, associate portals. I worked on migrating legacy 2 tier client/server applications to MVC web application using the Struts framework. The Applications were used by Roche External customers and Global associates.

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Consulting Services and Solutions Group Inc. Fairfax, Virginia 2004 - 2005

Senior Programmer/Analyst.

Designed and developed the architecture of SOLAR® (Standards of Learning Assessment Resource) data disaggregater. Designed the data model, database in Oracle 9i.

Successfully performed broad range of user interface design and usability engineering services with strong emphasis on user-centered design procedures, including usability testing, focus group coordination, contextual inquiries, user interviews and surveys, documentation reviews, process analyses, and accessibility evaluations, used in development of robust, intuitive end-user experiences.

Personally developed innovative reporting process for major districts, significantly increasing customer satisfaction while achieving significant reduction in development time.

Apple Computers GSA DynCorp Reston, VA 2000 - 2004

Senior Programmer/Analyst

Designed and developed a multi-client WebObjects Application of CMS (Case Management System). Case Management System is a WebObjects Web Application developed for DynCorp. The application provides the ability for DynCorp analysts to enter, view and assign investigative cases and task orders to Investigators across USA. The Investigators in turn login and view cases assigned to them, enter lead sheets, update case statuses and enter expenses.

Created a message board component, which enabled Analyst/ Investigators to communicate.

Re-designed the database to remove existing limitations in single client MS Access version.

Created workflow processes use case scenarios defining application functionality.

Designed and developed client interfaces and reports. Interacted with end users for the UI Interface. Improved overall usability through customer feedback.

Environment: WebObjects Application Server 5, MS SQL Server, Windows NT Server 4.0, IIS Web Server, Report Mill.

Developed Public Building Services - Budget Web for GSA (General Services Administration). The application provides the ability for GSA employees to maintain GSA project-related data for Budget Activities 51, 55 and 64. The Application also maintains transaction details, amount appropriated and obligated over the years, for the single and multi-year funded projects.

Interacted with Users for requirement analysis.

Analyzed existing application understood the business process and developed a scalable web application.

Re-designed the database to remove existing limitations, ported the data from MS-Access application to Oracle database.

Proposed new features such as searching, sorting of data on various parameters, customized reports and graphs. These features added value to the existing business process by making latest project details available to users instantly and allowing them to interpret the data through standard/customized reports and graphs.

Responsible for the design and development of user interfaces, reports and graphs.

Collaborated with Accounting team, Program Manager to develop Application features, ensure design feasibility and fulfill user requirements.

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EDUCATION

Master of Business Administration (MBA) Information Systems George Mason University, VA 2009 - 2012

Master of Science (MS) Computer Science and Applications Thapar University, India 1995 - 1998

Bachelor of Science (BS) Electronics Delhi University, India 1992 - 1995

CERTIFICATIONS

Certified SAFe 6 Scrum Master CERTIFICATE ID: 029*****-****

Certified SAFe 5.1 Scrum Master Scaled Agile

Certified Scrum Master Scrum Alliance Credential ID: 000292246

Agile Project Management Certificate ID: YHCT4W96Q24S

AZ-900 Certified Microsoft

Salesforce: Certified Associate

Google Data Analytics Professional Certificate Certificate ID: VZT8WU32T68C

Project Management Fundamentals Certificate ID: W2G52A2CTVDZ

Introduction to Generative AI Certificate Id: LFPA9KSSU9WT

TRAININGS

Salesforce: Administer and Maintain Service Cloud, Essentials for New Lightning Experience Administrators

Microsoft Azure Fundamentals

AWS Cloud Practitioner

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