Human Resource Employee Relations

Location:

Kampala, Uganda

Posted:

December 09, 2024

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Resume:

H R P R O F E S S I O N A L

H A F S A Y U S U P H

Performance Objective:

Contributing to the creation, review, and successful implementation of key HRM policies, strategies, systems, and procedures, resulting in a more efficient and compliant HR framework within the hospital. Launching and managing innovative initiatives that are leading to measurable improvements in employee engagement and workplace culture, as evidenced by a 20% increase in employee satisfaction scores. Assisting in the development and execution of comprehensive work plans and budgets, optimizing departmental structures, and achieving a 15% improvement in resource allocation efficiency. Actively participating in the recruitment and selection process, filling all approved positions with qualified candidates, and implementing initiatives that are improving the quality of hires by 25%, as measured by post-hire performance metrics.

Supporting management in maintaining high levels of employee morale and motivation, leading to a 10% reduction in turnover rates and an 18% increase in overall employee commitment to the hospital. Providing expert HR advice and support to management, enabling effective human resource management across departments, resulting in a 30% improvement in HR compliance and a 15% increase in departmental efficiency. Key Achievements:

Led the restructuring of the entire hospital, streamlining processes and improving operational efficiency by 20%. Conducted a comprehensive job evaluation, resulting in a revised compensation structure that aligned salaries with industry standards and improved staff satisfaction by 15%. Implemented cost-saving measures that reduced HR expenses by 12% while maintaining service quality and employee benefits.

I am an experienced human resource professional with a proven track record in strategic management, team empowerment at managerial level with key interest in employee relations, compliance, talent acquisition, retention and performance management, recruitment and selection, compensation and rewarding system. I possess exceptional organizational, problem-solving, and communication skills,enabling me to motivate teams and foster collaboration. Profile

E D U C A T I O N

Masters in Human Resource Management

2012

MAKERERE UNIVERSITY BUSINESS

SCHOOL, KAMPALA

+256***-****** *********@*****.*** Kampala, Uganda MAKERERE UNIVERSITY KAMPALA

Bachelor of Arts in Secretarial Studies

2003

Human Resource Initiatives: Learning and development, starting a HR department to operational model with compliance

(contract formulation, clear policies and procedures are followed, exit and separation e.t.c) Change Management: Organizational development and corporate transformations: Core Competencies: strong interpersonal integrity while dealing with confidential information E X P E R I E N C E

HUMAN RESOURCE BUSINESS PARTNER

Kampala Hospital

2024 - Present

Career Overview

H R P R O F E S S I O N A L

E X P E R I E N C E

Xtreme Hygiene Solutions

HUMAN RESOURCE & ADMINISTRATION MANAGER 2023

Performance Objective:

Responsible for the overall strategic and operational management of the organisation’s staff, overseeing recruitment and selection processes during business expansion to execute the company's mission effectively. Main Responsibilities:

Liaise with staff, providing administrative, practical, and strategic solutions. Act as an internal employee relations and performance consultant, engaging staff and strategic partners. Lead the Senior Management Team.

Prepare for audits and ensure legal and policy compliance. Strengthen systems, enhance branding, and improve communication. Key Achievements:

Spearheaded end-to-end recruitment and selection processes, utilizing diverse outsourcing methods for successful candidate acquisition.

Ensured legal compliance by overseeing and implementing HR processes, conducting thorough investigations, maintaining records, and representing the company during hearings. Streamlined employee relations by optimizing communication channels and fostering a harmonious workplace environment.

Revamped human resource policies and procedures, aligning them with industrial relations legislation and organizational goals.

Managed accurate and timely payroll processing, maintaining error-free records of staff salaries. Provided expert guidance to management and employees on HR policies, equal opportunity, anti- discrimination, and occupational health and safety programs. Maintained all personnel records of employees on matters such as wages, leave, and training. Created an employee environment fostering happiness, satisfaction, and optimism, leading to a productive workplace.

Produced monthly reports shared with the MD.

Coordinated and participated in the orientation and induction training of new staff. Coordinated and participated in all company trainings. Handled rent renewals, negotiating terms for both parties, issuing renewal letters and rent invoices, and ensuring timely payments.

Drafted and submitted offer and appointment letters to successful candidates.

+256***-****** *********@*****.*** Kampala, Uganda H A F S A Y U S U P H

H R P R O F E S S I O N A L

E X P E R I E N C E

Service Corps Limited

HUMAN RESOURCE OFFICER 2018 - 2022

Performance Objective:

Responsible for overseeing the HR department, employees, and execution of the company’s mission and vision at a strategic and management level. This included recruitment and selection, staffing, training and development, payroll, welfare and compensation, employee rewarding, and ensuring compliance through policies and procedures, as well as managing employee relations. Key Achievements:

Established the HR department's operational model through streamlined policies and procedures management. Spearheaded end-to-end recruitment and selection processes, utilizing diverse outsourcing methods for successful candidate acquisition.

Handled, coordinated, and supported staff training, adhering to both internal and external training schedules. Supported in the formation and implementation of the Human Resource Manual, guidelines, and other policies such as sexual harassment, internship, code of conduct, and relationship policy. Managed employee grievances and disciplinary issues. Formatted, developed, and coordinated performance and evaluation exercises, ensuring appropriate staff counseling.

Developed and implemented HR strategies to improve working conditions, staff well-being, and compensation. Supported the risk and compliance department in formulating documentation and policies. Coordinated payroll and staff welfare benefits, including medical and GPA insurance for all staff. Managed records and file management, including handling the exit and separation process.

+256***-****** *********@*****.*** Kampala, Uganda H A F S A Y U S U P H

CLIENT RELATIONS OFFICER

Service Corps Limited

2017 - 2019

Performance Objective:

Provided client support for all customers, resolving their issues and aiming to improve the organization's overall customer satisfaction.

Main Responsibilities:

Established and maintained positive and productive relationships with clients to drive business growth. Scheduled regular meetings, discussions, teleconferences, and client office visits to strengthen relationships. Customized existing business programs to meet client needs, enhancing their satisfaction. Informed clients about company products and services, ensuring they were well-informed. Provided client support and managed client communications effectively. Managed and closed client deals to achieve profitability targets. Maintained existing clients and generated new leads to achieve revenue goals. Addressed client concerns promptly and professionally, ensuring high satisfaction levels. Handled client requests in a timely and accurate manner. Developed new strategies to enhance client satisfaction. Maintained up-to-date knowledge about company products and services. Achieved sales and retention goals for clients.

Managed telephone communications effectively.

H R P R O F E S S I O N A L

E X P E R I E N C E

World Vision International (Uganda)

HUMAN RESOURCE ASSISTANT 2005 - 2009

Main Responsibilities:

Managed daily administrative and HR duties, assisting managers with recruitment, record maintenance, payroll processing, and providing clerical support to all employees. Key Achievements:

Supported the HR manager and HROs in the recruitment and selection process, including receiving applications, sorting, ensuring the right candidate selection, and conducting background checks. Implemented digital and electronic record management systems for employee records. Acted as a point of contact for all staff inquiries and vendors. Supported and scheduled meetings, interviews, HR events, and maintained agendas. Assisted the HR manager and HRO with welfare and benefits, particularly issues related to salaries and medical insurance.

Supported with exit and separation procedures for employees. Coordinated and updated orientation and induction programs. Managed the HR manager’s calendar by sending appropriate reminders about the schedule. Oversaw the completion of compensation and benefit documentation and produced monthly reports on general HR activity.

+256***-****** *********@*****.*** Kampala, Uganda H A F S A Y U S U P H

RECEPTIONIST

World Vision International (Uganda)

2004 - 2005

Performance Objective: Managed various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel arrangements. Key Responsibilities:

Greeted clients and visitors warmly, ensuring a positive and helpful experience. Assisted clients as necessary, helping them navigate the office layout. Maintained workplace security by issuing, checking, and collecting badges as necessary, and maintained a visitor's log.

Assisted with various administrative tasks, including copying, faxing, taking notes during meetings, and making travel plans for staff.

Answered, forwarded, and screened phone calls professionally. Sorted and distributed mail efficiently.

Provided excellent customer service to all visitors. Scheduled appointments on behalf of executives.

C O N S U L T A N C Y E X P E R I E N C E

Top Notch concepts Office manager (2013-2015) – Handled all HR and administrative duties from recruitment and selection, training and development, performance management and attendances Learn Enterprise Consultants Human Resource Associate (2015-2016) worked as a HR associate consultant for the firm carrying out recruitment and selection, job evaluation and performance for different companies H R P R O F E S S I O N A L

L A N G U A G E S

+256***-****** *********@*****.*** Kampala, Uganda Language Reading Speaking Writing

English Excellent Excellent Excellent

Luganda Basic Excellent Basic

Lusoga Good Excellent Basic

Kiswahili Good Excellent Basic

R E F E R E N C E S

MRS SHAMIM WALUSIMBI NSUBUGA

Human Resource Management Specialist &

Vice President Human Resource Manager’s

Association of Uganda,

Senior consultant at Aldelia Manpower