Operations Manager / Projext manager
Resume:
Devin D. Parker, OPM
443-***-**** ***********@*****.*** Baltimore, MD
RESULTS-DRIVEN, INCLUSIVE LOGISTICS AND OPERATIONS LEADER Boosting Supply Chain Efficiency Driving Operational Excellence Mitigating Against Risks Strategic logistics, operations, and project management expert focused on scaling effective supply chain processes, innovating risk management frameworks, and improving team engagement. Passionate about driving seamless, safe, and high-efficiency operations by designing solutions that address complex logistics challenges. Known for building cohesive, stable, and high-performing teams to deliver system improvements for consistent operational readiness through data-backed improvements and technical troubleshooting. CORE COMPETENCIES
Operational Efficiency
Cross-Functional Collaboration
Data-Driven Decision-Making
Strategic Resource Allocation
Process Improvement
Supply Chain Coordination
Team Development and Retention
Safety and Risk Mitigation
Technical Troubleshooting
Trend and Data Analysis
Logistics Best Practices
Team Onboarding and Training
RECENT PROFESSIONAL EXPERIENCE
Logistics Coordinator and Manager July 2022 - Present AGCO Corporation Edgewood, MD
Directs logistics and supply chain operations within the agricultural machinery sector with a focus on efficient delivery, quality assurance, and compliance for high-value equipment. Leads a team of 10 direct reports – scheduling, coordinating shipments, and managing vendor relations to optimize the supply chain.
• Supply Chain Efficiency: Developed and implemented SOPs addressing safety protocols, shipping guidelines, and regulatory compliance to streamline operational workflows and minimize logistical errors
• Operations Management: Monitored logistics and led team check-ins to proactively troubleshoot supply chain issues for standard and automated self-driving tractors worth up to $400K each
• Team Retention: Transitioned a predominantly temporary workforce to a full-time staff with benefits, resulting in a 0% turnover rate over 2 years and significantly increasing team stability
• Operational Risk Mitigation: Averted a potentially catastrophic incident by stabilizing a $300K tractor at risk of flipping during offloading, safeguarding both personnel and equipment
• Technical Issue Resolution: Leveraged cybersecurity knowledge to resolve a 3-year scanner equipment malfunction – eliminating inventory errors which had previously occurred in over 100 instances
• Equipment Maintenance: Initiated and managed a tool replacement project, ensuring 50+ pieces of equipment met maintenance and service standards to support uninterrupted production and operations
• Cross-Functional Alignment: Partnered with leaders in other departments to create logistics plans and production schedules to accommodate future project requirements to boost operational readiness Operations Manager September 2016 - May 2022
Block by Block – Waterfront Partnership of Baltimore Baltimore, MD Oversaw the delivery of hospitality and cleaning services for Baltimore’s downtown districts to maintain high standards of public safety and cleanliness across high-traffic tourist areas. Managed daily operations, vendor relations, and resource allocation to support an adaptive, service-oriented environment.
• Operational Strategy: Strategized on efficient use of $175K annual budget to launch initiatives and strengthen team efforts to uphold cleanliness, safety, and visitor satisfaction in a 1-square-mile radius
• Team Leadership: Led a team of more than 40 members to encourage engagement and professional development, resulting in over 20 internal promotions and reducing employee turnover
• Cross-Functional Collaboration: Coordinated with stakeholders and local leaders to support major public events with logistical readiness for citywide projects and events attracting tens of thousands of attendees Devin Parker, OPM Page 2
• Resource Optimization: Purchased equipment and materials – including uniforms, cleaning machinery, and hospitality resources – to maintain uninterrupted service with a $100K annual procurement budget
• Data-Driven Improvements: Enhanced KPI tracking and analysis, incorporating staff feedback, incident reports, and equipment usage data to refine daily processes and allocate resources effectively Operations Manager October 2013 - November 2015
LAZ Parking – Hyatt Regency Baltimore, MD
Supervised a parking operations team of 25 staff to support large-scale events and boost customer satisfaction at a high-traffic hotel location. Guided logistical planning, financial management, and staffing strategies to improve customer experiences and meet corporate goals.
• Operational Efficiency: Planned all logistics for high-volume events – including conferences, sports games, and galas – for smooth parking flow, optimal public safety, and effective resource utilization
• Financial Management: Allocated and balanced a large annual budget, adhering to fiscal targets and reducing operational costs; prepared and submitted monthly, quarterly, and annual financial reports
• Client Satisfaction: Conducted post-event evaluations and crafted improvement plans based on client feedback to address evolving facility needs and drive continuous improvement
• Process Improvements: Identified workflow inefficiencies and designed SOPs and streamline procedures for enhanced operational productivity; refined training programs for up to 15 new hires per year MILITARY SERVICE
Information Technology and Communication Maintenance Manager January 2006 - May 2015 United States Marine Corps Fort Dix, NJ
Maintained communication systems to improve readiness and security for military exercises and operations.
• Asset Management: Strengthened accountability protocols for over $14M in communications equipment to guarantee readiness for deployment and compliance with security requirements
• Operational Leadership: Completed installation, maintenance, and operations of communications equipment for 4 units during large-scale exercises by directing a team of 15 telecommunication operators
• Security Compliance: Restricted and managed access to classified information on communication networks, securing all transmissions to comply with strict Secret Security protocols
• Technical Problem Solving: Applied network theory and protocols (TCP, UDP, IP, ICMP, and OSI layers) to troubleshoot and resolve complex technical issues for uninterrupted operational continuity
• Interoperability: Strategized with up to 15 other units to align technology systems to drive greater effectiveness among communication tools during joint operations EDUCATION AND CERTIFICATION
Bachelor of Science in Cyber Security and Information Assurance Expected December 2025 Western Governors University
CompTIA A+ Expected November 2024
CompTIA
Project Management Professional (PMP) December 2021 Project Management Institute (PMI)
Foundations of Cybersecurity August 2023
Customer Service Excellence June 2022
Syracuse University: Veteran and Military Affairs
TECHNOLOGY PROFICIENCIES
Operating Systems Windows 10/8.1/7 macOS High Sierra Linux: Ubuntu, Red Hat, Kali Android OS iOS Data Visualization Power BI R Tableau Microsoft Office Suite: Excel, PowerPoint, Word, Project, Visio Cloud Architecture Microsoft Azure Amazon Web Services (AWS)
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