Customer Service Representative
Resume:
Denise Lynn Hayes
Coolville, Ohio
Start Availability: ASAP
Interview Availability: ASAP
Professional Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Strong-willed telemarketer with a lot of energy and enthusiasm.
Under pressure, he is friendly, personable, and always professional.
Having the ability to build rapport with each customer.
Pleasant, punctual, dependable, and computer literate.
Specializes in juggling multiple tasks at the same time.
She can start as soon as possible.
Skills
Scripted calls
Complaint resolution
Supervision
Organization
First Aid/CPR
Communications
Outbound and inbound calls
Documentation
Product and service knowledge problem resolution
Customer service cold calling
Appointment scheduling
Regulatory compliance
Equipment
MS Office, slack, zoom teams CRM troubleshooting.
Relationship development
Education
GED – 1980, Parkersburg High School - Parkersburg,
Work History
PVH
August 19th- Present
Customer service representative for Calvin Klein and Tommy Hilfiger
Incoming calls
Chat
Place orders
Refunds
Returns
Gift cards
Solving any issues with an online order
Centene
April 10 2023 – March 2024
Remote inbound calls for members enrolling in 2024 Medicare plans
Answer all questions by using multiple programs to find information
Look up claim information
Able to jump around in different applications/programs to answer any questions about the new plans and/or their plan.
CUSTOMER SERVICE REPRESENTATIVE
Evicore
February 2023- April 2023
Handle inbound and Outbound calls with and without dialer.
Calling for United health care to help their female members schedule a mammogram
Found a imaging facility, scheduled test, called PCP to get order if needed.
Update members file
Call to remind members of appointment and call to confirm afterwards.
Customer service representative Anomaly Squared - Greensboro, November 2022 to January 2023
Provided details on available products and services, as well as membership information and purchase benefits.
Attained above 13% in sales targets on a monthly basis.
Did cold calling and outreach to build a sales pipeline.
Gave scripted sales calls to customers who were reached using both manual and automatic dialing systems. Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
Averaged 200/300 outbound and inbound calls every day.
Overcame objections by employing friendly and persuasion tactics.
Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
Customer Service Support Representative
ROI Call Center Solutions - American Fork, UT
August 2021 to November 2022
Assisted customers by approaching conversations with a positive attitude.
Established long-term, loyal customer relationships by providing excellent service and detailed orders, account, and service information.
Was quick to respond to potential customers’ questions and requests.
Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
Double-checked the data's accuracy and integrity.
Double-checked order data on a [Timeframe] basis to ensure that transactions and shipping dates were correct.
Improved customer support by establishing a collaborative service environment.
Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Described and explained details about over 100 food and personal care options to inform customers and guide purchasing decisions.
Provided clients with basic technical support for all company products.
Spoke with customers about their concerns about products or services to resolve issues and increase sales. Promoted available products and services to customers during service, account management, and order calls.
Quickly investigated and resolved customer complaints and inquiries.
Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
Entered orders into a computer database system.
Effectively communicated account changes, new products or services, and potential upgrades to customers. Resolved issues over the phone with customers daily.
Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.
Entered data into the [system, including payments, account information.
Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.
Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my expertise to find appropriate solutions.
Looked into and resolved issues with accounting, service, and delivery.
Recommended, selected, and assisted in locating and obtaining out-of-stock products based on customer requests.
Continually improved my sales abilities and product knowledge to provide excellent service and meet quotas.
Reason of Gap: I have to stay at home due to covid.
In-Home Caregiver
Panhandle Support Services - Vienna, WV
August 2015 to March 2020
Offered emotional support to patients and their families and instruction in healthy meal preparation, independent living, and disability or illness adaptation.
Assisted patients in completing tasks such as dressing, bathing, eating, going to the restroom, and other day-to-day tasks, thereby reducing the daily burden on family members.
Interacted with patients and families with kindness and a positive, outgoing demeanor, resulting in the development of long-term professional relationships.
Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
Checked vital signs on a daily basis and contacted my head nurse if there were any health concerns or behavioral changes in the patients.
Built rapport to create a safe and trusting environment in which to provide care.
Prepared tasty, nourishing meals for patients with conditions to promote better nutrition.
Helped disabled clients in any way I could to help them achieve independence and happiness.
Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations.
Encouraged patients to engage in safe physical activity to improve their mood and overall health.
Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
Improved my skills by actively participating in employee training and enrolling in classes to improve [Skill]. Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient’s transport.
Assisted with mobility by walking and exercising regularly.
Assisted elderly clients with daily activities such as bathing, dressing, physical transfers, and incontinence care.
Assisted patients in safely transitioning from sleeping surfaces to mobility assistance such as wheelchairs by providing consistent support.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to the director of nursing.
Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Ensured each patient's safety and well-being by the care plan.
Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies.
Did basic housework such as mopping, dishwashing, vacuuming, garbage disposal, and dusting.
Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
Provided mental and emotional support to clients to improve physical outcomes and overall happiness.
Improved my medication knowledge and medical terminology skills through consistent research and continuing education.
Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
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